Fairmont Orchid reviews
5935 TripAdvisor reviews
First class experience at the Orchid.
Gary F on Mar 22, 2024
The Orchid was a great experience from check-in to departure. My wife and I were booked into a Gold level room and it was worth the extra cost. We enjoyed breakfasts and evening hors d'oeuvres in a private dining room just for Gold level guests. The selections and quality of food was excellent. We had a personal concierge who was very helpful and friendly. Our sixth-floor room had an excellent view of the ocean and nearby golf course. We spent a lot of time on our balcony watching the whales. The grounds were beautiful with a large garden area. The room was very clean, quiet and comfortable. From start to finish a very enjoyable experience and we plan to return when next on the Big Island.
Top knotch resort
Dawn R on Mar 22, 2024
Beautiful resort! The grounds are gorgeous and fragrant when walking around them. The staff was fantastic, friendly and very attentive. We had a king ocean view room with a balcony which was awesome! Everything was very clean and well kept. The pool area is nice and the beverage service was amazing! Great food at the restaurant and one night we had room service for dinner on our balcony watching sunset and it was truly wonderful! We will definitely return!
A Perfect Family Vacation Destination
jenw89 (Cedar Park, Texas) on Mar 20, 2024
Our family of 23 people ranging in age from 6 years to 76 years vacationed at the Fairmont Orchid last week. It was a fabulous experience from start to finish. The rooms were spacious, clean, and very well appointed. Linens were soft and high quality, and toiletries were wonderful (LeLabo Rose 31). Views from our suite on the 6th floor south tower were fantastic!! Breakfast at the Orchid Court is not to be missed. The gentleman who works the egg station most days is fun to visit with, and sweetly made a mini omelette for my young niece who wanted to try one for the first time; and the macadamia nut sweet rolls are delicious!!! But all this pales in comparison to the tremendous service of the staff at this hotel. From the bell desk staff, to the waiters at the various restaurants, to the recreation staff at the beach, everyone was extremely welcoming, friendly, and helpful. This seems to start at the top and go all the way down, because the absolute most incredible service was provided by Barbie, one of the hotel directors. She oversaw every detail of our excursions, and helped us with numerous requests and reservations. She went above and beyond making sure our big family vacation was a sucess. We will most certainly return to the Fairmont Orchid!!!
Most enjoyable shop to peruse on the Fairmont Orchid property
jcrudy6 on Mar 16, 2024
Review is for the Fairmont Store at The Fairmont Orchid. Lora and other staff are friendly and informative but not in a creepy “buy something” way, just pleasant, intelligent and available. Purchased a very handsome, Hawai’ian-made men’s shirts. My female partner found very attractive sun hats and jewelry. Purchased some of each.
Didn’t want to leave
jtilt2008 (Portsmouth, New Hampshire) on Mar 15, 2024
I’ve never had such a hard time leaving a place. We were welcomed warmly and personally escorted to our room. The staff greeted us by name and were easy to reach via text. Our room was upgraded to a partial ocean view, but the gardens were just as stunning as the shoreline. I woke up most mornings by 4am, due to the time change and jet lag, so I appreciated the early opening coffee booth. I enjoyed many early mornings on the quiet beach with a Kona coffee, the company of wildlife, and the best banana bread I’ve ever had. The resort is large but there is nothing grand or intimidating about it. Instead, it feels warm and intimate.