Andaz Costa Rica Resort - a concept by Hyatt

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2659 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Trip of a lifetime

    Reviewed by Carol K(San Diego, California) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My stay was for a 6 day wedding celebration experience for my granddaughter. The staff bent over backwards to make each event perfect for all 50 guests. We were all delighted to have this special time after a year of Covid lock-down. The sunset catamaran cruise, the wedding, the dinner reception on the beach, the pool party the following day were all attended to with great detail to make for wonderful memories for the bride & groom, friends and family! The staff couldn't have been more pleasant, friendly and helpful. I would highly recommend this resort. It is a beautiful venue, there are a lot of activities to choose from and when restrictions are lifted, all of their restaurants will be open - the food was exceptional!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Anniversary

    Reviewed by helgahoppe(lille , france) on May 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Beautiful place, hotel and the beach house was out of this world, this unique place made you feel so relax, great service there . Great for couples getaway The best food ever , nice gym , Service must improve a bit Will come back for sure .

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-5

    Exceptional People & Hotel in a Stunning Location

    Reviewed by jkim09() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I don't usually write a review for hotels. But this hotel made such an impression that compelled me to do so. I stayed at this hotel during a very difficult time (my parent recovering from a very harsh radiology theraphy for cancer treatment), and they made it as comfortable, memorable and safe as possible. Rating: People - 6/5. Just phenomenal service staff that genuinely care about you having a good stay. They really make this hotel stand out. From the awesome dining staff and chefs that went above and beyond to accommodate my parents, to amazing valet staff that found something broken in my car tire that could've caused an accident (and worked with the car agency to fix it!!) and amazing whatsapp staff that answered questions and responded to requests so promptly, I can go on and on. Food - 3.5/5. The Seafood restaurant was closed. The Tapa bar was very good, but the main dinner restaurant was just OK, esp given price. Breakfast spread is very good. They will provide a free ride to neighboring hotels (e.g. Four Seasons). Room - Beautiful, well integrated into the nature with great relaxing area and a beautiful bathroom. Location / Pool / Beach - 4.5/5. I don't think you will come here for the beaches (maybe I felt this way coming from Maui just a week ago), esp compared to neighboring Four Seasons. However, the forest was just stunningly beautiful, especially with all of the lively animals (even saw Howling monkeys!). Let's be frank - you can find pretty beaches in many places. Hawaii, Mexico or any Carribean Islands. But how this property is intertwined with the forest is just incredible and very unique. I would totally choose this place over a regular Carribean beach vacation. The beach is very convenient for any boat / jet ski tours. Diving / snorkeling in the peninsula is exceptional (on par with Hawaii / Turks) once you go on a boat tour. Loyalty Recognition - 5/5. Overall, I really enjoyed this stay and I hope to visit again soon.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Good, but could be better.

    Reviewed by jbp513(New Braunfels, Texas) on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    A great hotel property. Very nice location. Physically very attractive. Great customer service. Food was OK, but variety was limited due to only one dining area open. That was not clear when we made reservations. 12% resort fee does NOT cover tips (and is not included in the posted room rate) Some physical limitations exist in getting around the property (steep vertical stairs with no hand rails, no cart access to some areas) Some issues: 1. Of the three dining locations, only one was open. This was NOT clear before we made a reservation. 2. The 12% resort fee was in the small print, on a buried page, before the reservation was made, so it was my error in not seeing it. However, during the entire stay it was a detractor that Hyatt would "nickel-and-dime" us every day. It did not cover tips, which were very obviously required everywhere. Either add this to the room rate up front, or make it cover ALL expenses. Having to tip is a bummer. 3. There is no electric cart service from the main property to the beach, which is a significant vertical distance. It appeared that carts were using a trail to get there but only for hotel employee purposes, not for guests. 4. The foot path from my room area to the adult pool area was long, steep and had no hand rails. 5. A party in the room next to mine (after 11pm at night) went on for about 2 hours before security quieted them down. It took 3 phone calls to get that done.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Service

    Service-5

    Value

    Value-4

    Honeymoon at Andaz

    Reviewed by Brit M(Stamford, Connecticut) on Apr 29, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed at Andaz for the first half of our honeymoon and we could not have been more satisfied with our stay. The staff was extremely helpful and friendly, some of the best staff at a hotel we have ever had. Everyone was COVID conscious which made us feel even more comfortable (masked worn at all times even in the 95 degree heat). They had hand sanitizers everywhere and people cleaning down everything as soon as a guest would get up. The grounds are stunning and the hotel itself was very welcoming, clean, and beautiful. We had a bay view room, we loved waking up to the ocean. Food and drinks: We opted for the all inclusive package which we found was a very reasonable price for two adults wanting to have some cocktails (which were delicious) throughout the day and eat whatever and whenever we wanted. The food was fresh and very good, our favorite was the ceviche at Rio Bhongo. The beach house had a great menu for food and drinks which was nice to have when we took the short ride via boat. Ostra had great tapas as well. All restaurants on the property and the boat house are included in the all inclusive. This was nice as we didn't need to take our wallets with us anywhere unless we left the resort. Excursions: Since we were staying 6 nights at the resort (2 weeks total in Costa Rica) we decided to visit Monteverde, the cloud forrest, we did the hanging bridges tour which included a visit to the humming bird sanctuary as well as zip lining and lunch. This was a great experience and would highly recommend if you are staying for more than a few days as its a full day excursion (left at 7am and got back by 6pm). We also did the Canyon adventure park which is a half day adventure that includes a delicious lunch, zip lining, rafting, canyoning, and rock climbing for those who like adventure we would highly recommend. Although Andaz is not an adults only resort, we enjoyed the adults only pool and hardly ran into families during our stay so we found it to still be romantic. We are already planning our trip back to Costa Rica so we can stay at this lovely resort again. This is in the top 3 resorts we have ever stayed at in our lives, highly recommend!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5