TripAdvisor Traveler Rating

Yeah was a nice stay in a lovely hotel… the location was primary for us having booked through British Airways holidays. We wanted to visit Universal, Warner Bros and Six Flags etc. Check in was easy and we ended up switching rooms as we’d asked for a quiet room (which had been confirmed via email) but was not what we were allocated. But they switched us to room 211 without issue which was great. No road noise or lift noise, just some heavy footed neighbours which the hotel can’t help. That said, why anyone would let their kids scream up and down the corridors is beyond me… absolute knobhead guests… Bar staff were amazing and can highly recommend the mai tai and the garland cocktails - had to try a few just to be sure but I can 100% attest that they passed quality control! Front desk staff were also very helpful. Wasn’t a fan of the Front Porch. Both times we ate there we were left with no service. As a European it’s massively annoying that you HAVE to leave a tip when you literally have to go to the front desk to get the bill to leave, as it’s been like the Marie Celeste around your table and you serve yourself breakfast… what’s that all about. I wouldn’t mind if they were attentive, asking you if everything was ok and if you wanted a drink etc. but none of that either time. As soon as we said we were going with the buffet, they were gone never to be seen again! So yeah, very overhyped as the breakfast wasn’t half as good as a Hampton By Hilton standards. On the plus side for the hotel there was always an Uber to be found easily. LAX transport took about an hour on the way here for $110, and I’ve rebooked the return journey one for tomorrow (Sunday) for $65 so reasonable overall. Amazing selection of Uber Eats to this hotel also so if you’re like us and underwhelmed by the Front Porch you can literally order in anything you’d like. Also the shop barely has anything that is useful. Nothing like a convenience store, more like high end knicknacks. Waste of retail space if you ask me. Unless you enjoy spending $11 for a small trinket of gummy sweets.

The garland is a lovely hotel close to a lot of local attractions and a great location if you visiting universal. The rooms were fresh clean and vibrant and although it’s close proximity to the highway surprisingly quiet. The room was equipped with a mini fridge, hairdryer steamer coffee maker and a safe. Aswell as your complimentary toiletries. I would highly recommend this hotel as we very much enjoyed our stay here. My one complaint would be the price of parking. $36 per night plus tax is daylight robbery. 2 nights parking cost us just shy of $100.

Great hotel, would absolutely stay here again. Wonderful friendly staff, clean, cool style hotel. We loved using the pool and watching classic movies on the big screen poolside. We travelled with our 2 boys, 6yrs and 9yrs. The shuttle to Universal is brilliant, great hotel for a family

What a lovely hotel, amazing helpful staff. Great rooms and just a great feel throughout the hotel. Pool area was lovely and nice end to the day. Easy to use tram to universal and city walk. Our room had some road noise but due to location that is probably to be expected. Didn’t spoil the experience or stop us sleeping. We would recommend and would very happily stay here again. The only issue we had was vegetarian food in the restaurant wasn’t much choice but excellent in the bar area.

WOW...AMAZING! I travel all over the world and this is my favorite hotel I have ever stayed in. Great and caring staff....Great restaurant...Great location....every time I stay here I feel like I'm home. Woth every pemny...Never want to check out....looking forward to my next visit.