Sandos Finisterra Los Cabos

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4490 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Travel in 2020- covid times

    Reviewed by Lovesvino74(Sacramento, California) on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you want the BEST customer service this is the place to be!! We travelled during the pandemic and the staff far exceeds in customer service. The only down side was the nightclub was closed when we went, but heard it was opening the following week. So we were back in our room fairly earlier than normal, but I guess that was a good thing because we were refreshed to do it all over again the following day. The hotel Manager Nikki is very present and you see her checking the whole facility though out the day. She always has a smile and is very attentive with her staff. You see her meet with her all managers throughout the day to to make sure the at safety measures are taken to ensure hotel safety. The entertainment staff is AMAZING!! Israel (Izzy) ABSOLUTELY love him!! He has sooooo much energy and his smile is infectious!! Gloria & Julio are fabulous as well. Gloria's water aerobics is definitely a work out! Norma is a great hostess at the pool. She is a very hard worker and always with a smile!! The staff at Tortuga were my FAVORITES!! Rodolfo always a pleasure to see him and hands down makes the best espresso martinis. Jesus, Joel, John, what can I say other than I can't wait to see you all again! Joel knows his wines, Jesus made us a fabulous flaming dessert on our last night, and John took care of us as well. The spa services are spectacular!! We did a couples massage at the beginning of our trip. I had a deep tissue massage and Diego was my masseuse and he did a great jop. I also scheduled a facial/massage at the end of my trip with Cecilia. She did such a fabulous job I fell a sleep. Bernie was our butler and far exceeded with assisting us with our stay. He even went above and beyond and made arrangements for us to change since our flight was so late. Talk about service!! Ismael is great as well at the VIP pool. He makes some amazing drinks and is very knowledgeable about places to go if you want to go explore. And I can't forget about Fernando (911) can you say Hustler!! This guy is on fire in service and hilarious. I highly suggest this place if you want to go relax and be treated like Kings and Queens! The nightly entertainment was a must see especially White Party!! If you plan on going plan definitely check out this show!! Spectacular!! See you again soon Sandos!!!

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Bartender Edwardo & DJ Israel

    Reviewed by 144selenen() on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Feel so at home!!! Amazing vacation! Honestly couldn’t ask for more! We will be back! Beautiful location but even better staff!! Edwardo was so attentive! Fast service and such great drinks!! Great music! Thank you Edwardo & Israel!!! ??

    Great time, great place

    Reviewed by ush2020() on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are Cabo regulars, love the place! We were treated very well at Sandos. The staff is very friendly, they are on top of the cleaning, sanitizing, etc. We were a bit disappointed that you could not get coffee before 7 am(the room coffee was awful), could not get a beverage at the pool until 10 am, and the meal situation was limited. The breakfast was the same every day, with very little selection. No buffet options for lunch or dinner. The restaurants were good, but we prefer a lot more selection. That said, this in no way ruined our trip. Norma at the pool bar was fabulous, the DJ was great, Fernando 911 is very attentive, and Jose(?)at the front was also a favorite. The property is pretty, great to watch the Pacific-not go in. $12 cab ride to the swimable beach. PLEASE, PLEASE, PLEASE TIP THESE PEOPLE WELL! They work their butts off for very little, and with the resorts at about 30%, these people need the money to live! Be generous and you will be treated very well. BEST beds we've ever slept in while visiting Mexico!

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    JT & Sydney Wedding

    Reviewed by aremys2020() on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing service! All the staff was amazing, Bernie our butler was extremely helpful always had our spot ready by the pool. Nicolas is the sweetest, nicest and most helpful bellman. Norma was the best waitress, she truly went out of her way to help us. Eduardo at Agave and the Tortuga bar tender were the best bar tenders and Andres our waiter at Tortuga knew exactly what we needed before we even asked. The spa was WONDERFUL! Eva did our makeup and our hair and she did such a great job, Cecilia is the best massage therapist and Elizabeth is so sweet! Overall The service was great and the resort was super clean.

    Nicolas/Bellman

    Reviewed by preachergirl1992(Albuquerque, New Mexico) on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent service from Nicolas during our stay at Sandos Finisterra He was incredibly helpful. We loved our stay and Nicolas was amazing during the check in and check out process. We can’t wait to come back.