Grand Isla Navidad Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 690 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    First Timers.During Pandemic 2/2021

    Reviewed by alexhM205VX() on Feb 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    To put into perspective, people were paying about $600 dollars in today's money to stay at this hotel 20 years ago. This week, my wife and I paid about $100 a night on average and we loved it. The rooms are very clean, spacious, comfortable. A/C and bedding is very comfy. The main pool features 2 small water slides that our kids absolutely LOVED. My wife and I enjoyed the all the tiny details in every corner/ crevice on this property from the cobble stone road drive from the security entrance to the lobby, to the marble stairways up to the breakfast restaurant. We loved the boat rides from the hotel dock across the laguna (24hr) to barra de navidad malecon where we ate lunch and dinner at a different place every day. The resort is 20 plus years old, so it isn't perfect aestetically, but ill take this over a brand new holiday Inn in san Diego CA ANYDAY. We will definitely be back every February on our yearly jalisco trip visiting family. When this hotel was built, it was designed to be a top 5 resort in the world! Unfortunately it didn't remain there through the years but I have to admit, I'm very impressed with the shear thought and design they put into everything. IF I had to complain about anything it would be the minute wear and tear aestetically.

    Disappointed

    Reviewed by marcorS6734KJ() on Dec 27, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I pick the Grand Isla Navidad Resort to spend the 2020 Xmas season with my family and got just disappointed. The hotel is promoted as a 5 star but it is not! service is pretty bad, starting at check in with no room available at 4 pm and no options from the service staff. No internet in my room and no towels in the gym. Location is great and landscape is beautiful but the hotel is disappointing. Take a look somewhere else around Manzanillo or Careyes

    Relaxing place , great service , Safe place great weather

    Reviewed by jesusavalos1982() on Nov 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is about 35 min drive from zlo airport , easy . when i was there i felt like a king , all because of ALFERDO THIS GUY WENT ABOVE AND BEYONE TO MAKE ME HAVE A GREAT TIME , with him it was always yes no matter what food or drink i wanted that was not on the menu THANK YOU alferdo , this place was clean rooms was great very quiet , tyhey have fans, ac tv, and room service , alot of pools that you can pick from , Water taxi 35 per person ,, drinks and food at the hotel was a great price 15.00usd per person at all restaurants , you want to relax come here , this place is great and so beautiful , amazing

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    worst weekend ever!

    Reviewed by Antonina N() on Oct 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    There is no information during booking that you can't get to the hotel by car. So when it's too late to cancel they send you instructing how to get there by boat, and you need to let the car at another hotel in Barra de Navidad. When we got to Isla they make us wait 15 minutes before transport for the reception arrived. No excuses for the delay.... The rest of the staff are decent, the waiters and watersports guys are very nice, but at the reception, it seems they make you a favor!! The hotel needs a lot of maintenance. Big mistake to stay there for dinner because it was the worst filet mignon I tried ever. Very disappointed!

    Disappointing

    Reviewed by wayneeM4942FF() on Jul 10, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The property is tired needs renovation especially the rooms and bathroom rooms We took the all inclusive big mistake big wast of money Staff seems very unhappy and have no interest in there jobs To sum up It was a very disappointing two days

    Individual ratings:

    Service

    Service-1

    Value

    Value-1