Holiday Inn Resort Montego Bay

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3532 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Disgusting room and rude front desk!!

    Reviewed by Brandie H() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My boyfriend and I missed our stand by flight and had to book a room to stay overnight. We decided to book a night here since it was pretty close to the airport. We were exhausted from being at the airport all day and finally made it to this resort. We walked in with no greeting got to the front desk where we smiled and were greeted with attitudes. I continued to smile and be polite and gave the name for the reservation. The woman rudely said she saw nothing in the system. I tried to show her the confirmation but she interrupted me and asked when we booked the room. I let her know it was only about an hour or so before we got there and explained that all the flights were oversold so we couldn't get on and that we were having a rough day. She did not acknowledge any of that and just said 'passports'. She took our passports to the back for about 20 minutes then finally returned and handed them back. I asked her if she found the reservation she said yes. I asked her how her day was going (thinking maybe she had a rough day that was causing her rudeness) and she said busy...at this point I was to tired to continue to be overly pleasant when she clearly didnt appreciate it. She gave us no receipt and asked for $4 for taxes... she hands us keys and points us to where we go to get to our room. We get to the room and it smells bad and is really gross. The tv barely worked and the coffee pot wasn't brewing. A woman came by with a clip board and asked how we liked the room we told her the coffee pot was broken and there was no sound on some tv channels. She took the coffee maker and brought another one and just told us to watch a different channel. I asked if we could switch rooms and she said she didnt know. We were too tired to do anything else so we just grabbed food and went to bed. It was the worst experience I have ever had at a resort. I am so glad I didnt stay here my whole trip.

    For Relaxation And Enjoyment The Amazing Holiday Inn is the place to visit

    Reviewed by Noel B() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We spend two weeks at this resort have a wonderful time rooms are clean staff is friendly and courteous its like family cant wait to go back. Thanks to Dinning Room Staff just to name a few Dannala Scott, Antonette Baker, Kadene Morgan Nashay James, Chevelle Heaven David Sherman and Deidrian from housekeeping who take care of our room ,

    Fantastic holiday. Sorry for the long post

    Reviewed by Eileen W(Southampton, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely fantastic resort There is never a good time to do renovations,but the hotel is constantly striving to improve the hotel & facilities without to much disruption to the guests. They even installed a temporary bar at the adult end,while swim up bar was being refurbished. The staff are all amazing and make everyone feel like part of a family,not just another guest to serve. The food is very good at all the restaurants. Jerk after dark is a MUST DO. Excellent food and service. I would like to say a very big thank you to customer services manager,Mrs Winsome Hooper. General manager Mr Clark Lobban. For all they do to make this resort so special. Also to Nashay James,Latoya Reid, Cheril Wollery and Joseph Smith for the great service and laughs we shared . See you next year xxx

    Could do better

    Reviewed by bood979() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is definitely a 2 or 3 star hotel. I took a chance with hotel because of the raving reviews but sadly it didn't live up to my expectations. Firstly the food is meh and the same items are repeated every day with 1 or if lucky 2 additions to the menu. The alcoholic drinks are watered down and there is always a queue at the bar. Now let's start with the rooms. The lift to the rooms is unlike anything I've seen or experienced in my existence. There is 3-4mins wait for the lift and when it does arrive it is like stepping into a furnace with ventilation. We were placed on the 4th floor and we could hear the loud midday and evening entertainment which stopped me from having my afternoon naps and going to bed early as the music stopped at 10.30pm on most days. We complained to reception and requested a room change and they told us the come back at 3pm the next day. When we did come back they offered to move us to a smaller room the day after. At this point I was fed up and declined the offer as I only had 4 days left on my holiday. The air conditioning in our room was mediocre and ineffective - we were warm at night. The jerk hut and free watersports were our highlights and ultimately saved this place. Overall I would stay here again. I think the staff are rude and unfriendly with the exception of Gary the lifeguard. The front desk staff looked fed up and are unwelcoming.

    Lovely Trip

    Reviewed by Amelia C(London, United Kingdom) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My Mum and I visited back in March and had a superb time at the Holiday Inn and for a reasonable price. We were very happy with the room (comfy beds, good aircon. Sometimes cold/low pressure shower at peak showering times). The little 'island' off the beach is a nice touch and there were plenty of sunbeds to choose from. Great snorkelling just around the island! The beach is well looked after as are the pools, and the hotel in general. The grounds are very tidy and you always see garden maintenance men around looking after the area. We visited the Italian restaurant twice which was good both times and made a nice change from the buffet experience. The Jamaican restaurant I found was a bit bland for the 1 veggie option (lettuce and drizzle starter and bean stew main), but the fish restaurant on the beach was very nice and offered nice vegetarian options. The buffet was always well stocked and lots of choice - as you can expect there is some repetition during 2 weeks but overall there were plenty of options. Once again there were good vegetarian options, not just salads and bog-standard pastas. Some nights they even had curries/stews with imitation meat and lentils which made a great change. We ended up booking our tours through TUI as between the two of us, trying to book private taxis/guides was a bit too expensive. This might work out more affordable in a larger group. Our rep was very informative and honest - not just trying to book as many trips as possible. Our trips included Martha Brae river rafting (lovely relaxing trip, a little pricey for a short trip but I think it was worth it. Please note that if you do the trip, the rafter will make you a personalised coconut shell gift and expect $20 for this, so make a point of saying No straight away if you don't want it or don't have the money with you - keep an eye out if they are scratching away at a coconut during the trip and ask your name!). Sadly our guide wasn't particularly informative even when we asked questions but I believe other guides are very knowledgeable, so it's luck of the draw! Regardless a very nice, close-to-nature feeling trip. We also went on the Dunns River Falls/Bob Marley tour (not Kingston) which was a great all-day tour where a lot was covered! Our guide was fantastic and engaging throughout the day and we learnt a lot. Climbing the falls was wonderful (don't forget your sea-shoes! Or buy some locally before the trip like we did) and a real sense of achievement at the end. Lunch was a little bland but kept us going. Whilst going around the Bob Marley tour, our guide was trying so hard to be funny (with a repetitive, annoying show-laugh) that we didn't learn as much as we'd have liked, however overall it was worth the trip and judging by the whole day, it was a good experience. Again, it depends on who you get! Our last trip was a boat day stopping at Ricks Cafe for sunset which was a fabulous day out. With a nice lunch and drinks included, the boat stopped at multiple locations for snorkelling (I saw a baby stingray!), and stopped at the infamous Ricks Cafe for sunset drinks and live music. The tour offered a coach journey home after sunset with tasty snacks on board. A recommended trip! Overall we had a great stay at the Holiday Inn resort and would recommend to others looking for a Jamaican getaway!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4