Zoëtry Montego Bay Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 597 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing time

    Reviewed by Pamela D() on Sep 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to Zoetry in Montego Bay September 7 through 14 to celebrate our 25th anniversary. In one word it was ... AMAZING. we got a junior suite with a swim up, a soaking tub, and an ocean view. The view was so wonderful. We loved the atmosphere. It was chill and relaxed - exactly what we needed. While children are allowed to come, there is not a whole lot for them to do. I think that they would be much happier some place that has more activities geared for children. Activities: There were activities available at the resort like watersports, and aqua aerobics. We loved the aqua aerobics. They had different musicians who came at different points. They were all wonderful. Food: So delicious ... all of it. Some people have complained that there is not enough variety. We did not feel that. If at any time you don't feel like going to one of the restaurants you can order room service 24 hours. Drinks were always top notch. Every morning my husband would go to the cafe and get a delicious coffee and sit by the water while I got ready for breakfast. Service: The service we received was unprecedented. It was personalized and fast. Someone was always checking to make sure that we were ok. They would when come up to the swim out section and brought us drinks and food there. At one point we both got burned pretty bad and Shermaine made sure we had baking soda to soak in and make pastes to apply. People: I dont even know where to start. The people became our family. It starts as soon as you arrive to the resort with a cold towel and "Welcome home" with a yummy mimosa. Our stress just immediately began to melt away. Our room wasnt immediately available, but Marcel took us on a tour of the property and we went to Jerky Joe's and had an amazing hallelujah plate for lunch. By the time we were done our room was ready and we were taken there to settle in. Marcel has become a lived contact. He went out of his way to make our stay more enjoyable including setting up our room one night to help us celebrate our anniversary. (See pics). Bar tenders were so skilled. Barbara in the polo club knew what I wanted and was always on it. Ruth Anne our server was reactive and prompt and so sweet. I will probably get the next names wrong and I apologize. Patrice, Aryanna, Tanesia were so attentive to our needs. Spa: Mmmmmmmmmmm we got a free foot massage and ordered a couple massage. So relaxing and heavenly. Nicole and Knachel made my husband so relaxed as this was his first massage. They made a convert of him for sure. I feel like the sign of a great vacation is that you dont want to leave. Even better is that they dont want you to leave. I cant wait to go back.

    Peace, quiet and restoration

    Reviewed by Frances C() on Sep 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family of 4 (aging parents, myself and adult daughter) visited this resort after a very long and exhausting year emotionally and physically. We chose it in hopes of finding a place where we could simply rest in a quiet and peaceful setting. We were not disappointed. The resort is quite small and intimate which we liked. It made getting around easier for my parents (ages 81 and 83) and the staff knew everyone right away. Nothing was far from the room so a trip to the beach or spa is simply the shortest walk. Our rooms were lovely and immaculately clean. My parents had a more ocean view despite our not paying for that, and my daughter and I had a slight ocean but mostly garden view which was quiet. The only downside to the rooms was very spotty maid service during the day. Both my parents and I each had one day where the maid never came. The evening maid was another story. She cleaned our rooms both of those above mentioned days and always did a nice job with turn down. Very personal lady and friendly. The food was good if not exciting. Go for the Jamaican fare when possible. Lots of healthy and vegetable rich choices. Jamaican night had the best food of all. Do not miss lunch at the beach picnic are with Jerk chicken and veggies. Bread is not to miss. The lady who cooks and the server are AMAZING! The beach is not purely sand so if you're funny about some rocks and seaweed you may wish to swim at the pool or climb off the dock to swim. The entire water area is quite shallow. Every day I would swim from the shore at the far end by the picnic area to the end of the dock and that was lovely. Wade out where the sand is white then swim over the small rocks rather than walk on them to wade in. Personally I couldn't care less once i'm in but some folks seemed put off by it and I was concerned when my parents walked in but no one ever fell. Speaking of safety, a big shout out to the entire staff. We had two afternoons of some rain and I was super concerned for my dad walking with his cane on the marble floor around the lobby. Staff was always close by and helpful to keep him safe. THANKS!! There are two restaurants for sit down and order meals. One is at the end of the resort property and the other is center. We likely both and staff was greta at each. Service is laid back and may seem slow upon arrival but it's part of the pace and once we got use to it, found it to be relaxing. No rush. The pool are is small but very clean and nice. Always chairs available and they are generous with cushions and towels. I prefer the ocean but my daughter loved the pool. The view is lovely from both the beach and pool areas. Very open and calming. Two favorite spots: The coffee shop with two great servers: My dad got espresso several times a day and i ordered green shakes (ginger and cucumber-try one!). The ladies there was so kind and personal to all of us. Names are Christine and Krystal. We will remember them! Last and best of all was the beach server . He was so friendly and helpful. Always cheerful and quick to bring us drinks. Shout out to "Mr. Sunshine!". Try going to the beach early. I was on my lounge chair at the far end every morning as close to 6:30 am as I could manage. Winston will get you a chair and towel by 7 and is a sweet person who keeps the beach are immaculate. We had the complimentary foot massage and would have gone back but had timing issues of our own so couldn't. The gentleman and lady there do good work. Highly recommend if you want quiet and restoration. No parties. No real noise (except on the last day when a group of noisy couples came who didn't get that everyone was quiet except them....).

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Great for a Solo traveler looking to relax and enjoy peace and quiet

    Reviewed by J C(Salinas, California) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just returned from this amazing resort. It is one of the best boutique/wellness resorts I have ever been to. From the moment I walked in to check out time and getting on the shuttle, I was relaxed The lobby greets you with a welcoming and relaxing aromatherapy. My room was fabulous, super clean, recently renovated with a super modern look. The King size bed was super comfy. I loved the 24 hour room service, being able to make a phone call for free anywhere AND laundry service was also complimentary!!! The resort treats each guest with a complimentary 20 minute foot massage with was great on my first day there after traveling all the way across the US! The spa was beautiful and I enjoyed the cold and hot tubs on the property. What a delight spa day was. The food and service was amazing. I had the best jerk chicken at Jerky Jo's that I have ever had on the Island and I go to Jamaica frequently! I just love the Jamaican people and how welcome they make me feel each time I visit Jamaica and the staff here did not fall short! I can tell that they really wanted me to know they hope I will return! Without a doubt, I will be returning!

    We found heaven!

    Reviewed by Julie D() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Walking into Zoetry was walking into our slice of heaven. The customer service is exceptional! Yvonne has a great team and very involved in helping her team run a beautiful resort. Mr.Sunshine has the best jerk chicken and sausage on the island. Barbara makes a great dirty martini and a great Jenga player! Michelle always takes care of us like family! Michael has the healing hands of an angel and gave me a great hot stone massage. The food selection is great and able to accommodate my meals to fit my diabetic diet. We will definitely be back and loved the team!

    Anniversary vacation

    Reviewed by Shannon W() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We absolutely loved Zoetry Montego Bay, our favorite items were t the size of the resort, the staff and the food. The resort is small, quiet and peaceful..... Exactly what we needed to unwind from a hectic year. We loved the ocean and poolside service A+. All of the staff were super friendly and genuine. We utelized the spa a few times and have mad props for Michael! We would definitely consider coming here again and highly recommend to anyone considering!