Zoëtry Montego Bay Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 518 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Never let down

    Reviewed by Donna L(Pottstown, Pennsylvania) on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Third year in a row I visited this establishment and again it was right on target. The food the service the resort all was amazing. If you are looking to chill from real life this is the place, quiet, peaceful and beautiful. Can never get enough, thank you again to all the staff, you guys are awesome .

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Total chill out

    Reviewed by Ginger622018(Kingston-upon-Hull, United Kingdom) on Apr 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just returned from 11 nights at this hotel. We had room 310 from the 26 April , it had a perfect sea view in this small part of paradise and came with Fabian the Butler. He met us and arranged ice,cheese board and wine daily. There was a coffee bar which I visited each morning for a coffee and muffin on the balcony. Breakfast was undercover of the open sided restaurant and gave a great view of the lagoon, out to the beautiful Caribbean. There were plenty of comfortable sun beds round the pool all looked after by the friendly pool attendants. There was a constant bar service and lunch in the pool restaurant. Evening meals were in one of the restaurants and offered a range of sea food, veggie and meat. The staff were all great, always friendly and up for a laugh. If you are after a chilled rest this is the place, if you want party party go elsewhere. All in all we would visit this piece of paradise again in the future. My only real negatives would be the open bathroom area into the bedroom and the lack of night light for visits to the toilet during the night]

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    50th Birthday with a surprise

    Reviewed by TNielsenMD(Burlington, Vermont) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My daughter and I chose Zoetry Montego Bay for my 50th birthday after previously staying at Zoetry Punta Cana and hoped for an equally relaxing resort stay. Our expectations were met and the disappointments were conditions we knew from reviews. This is a calm, quiet, wellness environment with excellent personable service. The joy of meeting new people, conversations and relaxing. Our visit was made extra special by my sisters arrival. The most positive aspect of our stay was the wonderful staff that insured we were enjoying ourselves. We felt like we were with friends. Nicholas was informative and attentive and insured we not only enjoyed the resort, but helped set up the perfect excursion to Breathless and an over the top restaurant reservation at Altitude. He accommodated any request and clarified any question without being intrusive. Professional and personable. He also had our room beautifully decorated with a "Doctor Bird" and Birthday Banner. Additionally, his football skills are not to be messed with :-) Thank you Nicholas for such a wonderful time. Tajay checked on us when Nicholas was off and he too was professional and personable. The yoga themed birthday surprise was lovely. On the fitness side I was impressed by Rolando with his yoga class and engagement..yes I tried pool aerobic and was glad I did. He instructed beginner and advanced modifications and welcomed all levels. We were challenged but not intimidated. We found the fitness instructors superior to our stay in the Dominican. The actual gym is small and the outdoor area limited..but my daughter was able to do her College workout each am without difficulty. Steve on the waterfront was professional and personable. He took us on an informative and fabulous Hobie Cat cruise and was so informative answering many questions about Jamaica in general. He and his staff also tended to my daughter after a knee abrasion with professionalism and kindness. Klaron also assisted our daughter and made our pool area just right each morning after Yoga and breakfast. There were always chairs available and the beach always groomed and clean. We always felt safe and the security patrolled with a smile. Adrianna keep our cocktails coming and cold...with humor and fun. Christines Latte each am were perfect..as were her fruited waters. The resort was clean, safe, calm and we never felt rushed, crowded or that we were a bother. The food was excellent, fresh and we learned about local cuisine and culture. The cons we knew and noticed were - smaller restaurant choice. We were disappointed Canoa was not open for dinner during our stay. You can hear traffic especially in the back rooms. The airplanes were present but not a bother to us. The pool is smaller - but not crowded and we liked chatting with people there. The fitness times and snorkeling conflicted...could not do both in one day. Our ocean view swim out was perfect! However the other set does view the pool more then the ocean. To summarize the resort was exactly what we expected. Clean, cozy, warm, safe, comfortable with great food, service and kindness. We enjoyed ourselves fully.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Quiet relaxing trip

    Reviewed by Resort49675848386(Chico, California) on Apr 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    So, with these reviews, I always think it is important to consider what kind of traveler is writing them, and in turn what the readers expectations are when they are traveling. That being said, my wife and I are 52, active, non-smokers, have been married less than a year, and have visited multiple UVC resorts in Mexico, this being a first visit to Jamaica and a first at a Zoetry however. First off, I requested the Club MoBay meet and greet bundle service from the front desk prior to arrival at the airport. Someone was there with a sign with our names on and personally escorted us through customs, into their private lounge, and then to our hotel transfer. A nice little perk if you take the time to request it. A short, no more than 10 minute ride to the property. If you want a small, well kept, quiet property, where you can just relax, have a few drinks, and eat some okay food, then this may be the place for you. All of the staff was very nice and accommodating to all our needs, with Daniel in the Polo Restaurant and Lounge really hustling to serve food and pour drinks while engaging in friendly, lively conversation. The room we were assigned was very nice, and very quiet! However, I had booked a Junior Suite King Ocean View room, and the only view of the ocean was if you leaned out over the balcony railing facing the Blue Mahoe restaurant and looked to the left. Not quite as advertised, and a little disappointing, but hey, I'm in Jamaica and on vacation right? I am not a food critic by trade, so take this for what it is worth. Being that we were at a Zoetry, supposedly UVC's top end properties, I guess I was expecting a little more food wise. Restaurant options are very limited, but overall the food was good, but not amazing, and selections are somewhat limited. I did try the braised goat, and the oxtail specials on two of the five nights we were there. Tasty and different. We ate at Jerky Joes "Jerk Shack" on the property for lunch a couple of days, and enjoyed some traditional Jamaican jerk style food on the beach. Gotta love a menu that is "chug, cluck, oink." If you are looking for a party resort, this is not it. If you have kids of any age, this is not the place for you or them either. The entertainment was good, but consisted of only a piano bar singer in the Polo Restaurant & Lounge, and a small band one evening at the Blue Mahoe Restaurant & Bar. I can take or leave the nightlife, so this worked out just fine.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Absolutely wonderful vacation!!!

    Reviewed by roseanno347() on Apr 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just got home last night so sad to leave. From the time we got there to check in we felt at home. Check in was easy Arleen was AMAZING!!!! Our butler Tajay from showing us around to decorating our room for my birthday and our Anniversary he was so personable. Fabian checked on us at the beach and made sure we had loungers along with the wonderful Winston who cleaned the beach and got chairs ready got towels and even put flowers on each lounger. All the wait staff were great always smiling always greeted you each morning or whenever they saw you. Barbara at the bar was so sweet!! Of course can’t forget Magic Mike and Shanique (probably speeded that wrong) amazing massages so relaxing! The property is small if you come here to relax this is definitely the place to go if you are looking to party not the place. Food was great. Thank you for everything!!!

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