Gaylord Opryland Resort and Convention Center

The room we stayed in had puked on the shower curtains. Asked 3 times for a new curtain, never came. The room was also dirty in other areas. Eventually asked for a new room for the remainder of the stay(due to the dirty shower curtains). They then proceeded to charge me for 2 rooms, this took almost a month to get resolved. They also charged me for random fees like an accidental charge for something that happened at the bar, but I never went to the bar. They charge you fees on your final bill in hopes you dont notice. Overall, the service was TERRIBLE, everytime we called to get towels, etc, it would either never come or would come the next day after calling several times. The final bill should have been around $1100, they ended up charging me over $2300. Again, took almost a month to get my charges refunded and they still didnt refund all that is owed back to me. They also gave me the basic room when I reserved a special room. I would NEVER suggest anyone to stay here

I was looking for a fun weekend getaway not too far from home and stumbled upon this resort on a "list" I found online. Our children are ages 23, 18, 12, and 10, so finding places where they can all be entertained is challenging. The idea of an "upscale water park" inside a resort seemed like a good fit. I was hoping for reservations for Saturday night, but had to settle for Sunday night because Saturday was sold out at the water park. I saw that as a good sign of a fun place. The good: 1. The resort area is beautiful. Many complain of its size and signage, but we did not have any difficulty. 2. The sound of the waterfall from our interior Cascades rooms was nice for a while, but over time, it began to wear on my nerves. We could hear the evening music from our balconies. We enjoyed the music, but I can imagine families with young children would be annoyed by it at bedtime. 3. The staff and food at Jack Daniel's were awesome. The bad: 1. We reason we chose this stay was for Soundwave, but our kids were disappointed. They enjoyed it for a couple of hours, but after that they were done. Given the price, I was hoping to entertain them for more than a clue of hours. The water was cold, and the air was cold (not 80 degrees as advertised, but granted it was cold outside). The marketing department makes a big deal about how the music enhances the experience, but the music is barely audible. I couldn't make out what was playing in most areas. Perhaps the water park is more fun during the summer months when the outdoor section is open. Our kids named many other indoor water parks that they enjoyed more than this one. 2. The food was overpriced throughout the hotel, and the options were limited. I tried to make reservations weeks in advance at Old Hickory since it was Valentine's Day with no success. As it turned out they were accepting walk ins. We put our name on the list and were told that our wait would be 90 minutes. No biggie to us. However, they never called us. We ended up eating at the bar at Jack Daniel's (which was nice) and the kids ate pizza (which was fairy priced). One bottle of beer and a dive ounce glass of cheap wine was $20. 3. The worst part of our stay happened on our planned check out day, Monday (Presidents Day). The weather was terrible both in Nashville and at home. Everything was closed within driving distance of the hotel. We decided to stay another night. I expected to get the same rate as the previous night, especially given the travel conditions and the fact that the hotel was not close to sold out on that Monday. When I called guest services to extend our stay, they told me that they would be happy to extend our stay at $189 for both of our rooms. But then a minute later the agent informed me that those packages were sold out and our rate would be $239--$100 difference, not to mention resort fees that I still don't understand. I was tired and stressed, so I didn't argue. I went back to the room to take the kids to get a burger only to discover that the burger restaurant was closed on weekdays, so they had to eat pizza again.

Decided to bring the kids to soundwaves and spent the night for Valentine’s Day. Had not been here in over 20 years so not quite sure what to expect. We had a great time and definitely plan to return! Soundwaves was a blast and state of the art! Loved the set up for kids and adults. The bed, seriously most comfortable bed ever! Beautiful grounds and so expansive you will get lost. The customer service was excellent which I’m very pleased to say bc the place is expensive! Like Disney expensive, BUT I feel like I get more for my money here (self proclaimed Disney hater so..). All the food we had was very good, albeit long wait for dinner if you want to sit down but it’s covid so expect related inconvenience and be prepared for it. A great time was had by all.

A visit to Gaylord this year was a bust well almost. You could not walk thru the hotel gardens without a room key, first time ever that I am aware of. Disappointing since we made the trek to see the gardens dressed out for Christmas. This expansive property is a joy to visit during the holiday season. You can easily get lost inside. So be aware of where you entered. There are maps at various places within the gardens, convention center and hotel lobbies. Have stayed here in the past. Rooms and service are average. Rooms can be a looong walk from your car. Use of their valet service is recommended

My boyfriend and I stayed here last night for Valentine’s Day. This stay was definitely a mistake, I wish we had went home instead of paying all this money. First issues was we asked for a KING size bed with a balcony only to get a Queen size double bed with no balcony. I called down to advise them of the issue and was advised there would be an up charge which I agreed was fine, only to find out the new room didn’t have a balcony only a large bay window. So I declined it all and stayed in the double bed room that we didn’t want because it was to much of a hassle to get what we actually asked for at check in. Than this morning I go downstairs to buy breakfast only to find out I’m not allowed to bring the breakfast that I paid for to my room smh. What kind of hotel did we stay at? With as many people walking around without a mask in this hotel I should definitely have a say so if I want to eat around those people since there’s no one monitoring the guest setting COVID compliant. I feel like we didn’t have a choose in this entire stay and we could have went home since we are locals but wanted to stay somewhere nice for Valentine’s Day. This stay was definitely a mistake and I do plan on making corporate aware of these issues.