Crowne Plaza Hotel Times Square Manhattan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 11650 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    5th time here!

    Reviewed by sammyyono() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 5th time staying here, we visit the city every other year. We absolutely love it! The hotel is clean, great views, the staff is so nice! The breakfast buffet is great and has options for every one! Tofael, one of the servers, remembered us from 2 years ago. Welcomed us every morning with great conversation and recommendations if new places to visit! We can wait to be back!

    It doesn't worth the money

    Reviewed by massimoa27(Dublin, Ireland) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We booked via booking.com because the reviews were good and the pictures show nice rooms, not very luxurious but with normal furniture looking new. And we paid an extra to have view on time square. We got the room advertised but 10 years after the picture taken. The carpet was extremely old and consumed,. All the wooden furnitures with the surfaces eavily damaged as well as the tub surface (this was really really bad for the money we payd over 350$ per night). The bathroom was very old too and the wardrobe was very very small. The cleaning workers were good and the position is perfect if you want to fell the life in times square. But definitely it doesn't worth the money we paid.

    Great staff, excellent service, hotel needs a bit of renovation

    Reviewed by AKZ-and-I(Brentwood, United Kingdom) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel is in a great location and the rooms are clean. It is starting to look a bit worn;the pool is particularly shabby. That said, the staff make up for it. Travis in particular in the breakfast restaurant was excellent. Really helpful going out of his way for me. The front of house staff and the bell captain were faultless. I’d definitely return.

    Definitely would return

    Reviewed by Jenny M() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel is in a great central location. All the staff are fabulous, especially Oneila and Victoria at the front desk who helped out with a few things over the course of our stay. The view from the room onto times square was great, the room itself was big enough and overall clean, the only negative was the carpet had quite a few spillages and sticky marks on it. But overall a fabulous hotel and would definitely return.

    Best guacamole

    Reviewed by Pioneer554106(Chatham, Canada) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had drinks and nacho chips with guacamole and salsa at this restaurant. They make their own guacamole and it is fantastic. 2 of us shared a small order and it was a good size serving. Watch out for the sauces...there are 3 ranging from mild to hot. This place is a little expensive but most of New York City is.