Couples Sans Souci

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4821 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Incredible Trip

    Reviewed by 355bethn() on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the best trip to Couples Sans Souci in late August. We had debating rescheduling a few times but we are so glad it worked out for us to go. We felt so safe while on property with all of the precautions they were taking. La Shaun was incredibly helpful to us with rescheduling our trip multiple times because of airline cancellations. MBJ was a breeze and we only waited 10 minutes for our shuttle. There was one other couple and our driver was amazing. From the time we stepped into the lobby, our stress of the last few months melted away. Our room was fantastic and we could not have asked for better service. Whayne Buchanon and Chef Tyrone provided us with incredible food for breakfast, lunch, and dinner. We both have food restrictions and they made sure that we were taken care of and well fed. The food seemed to be even a step above its normal level. The staff was so careful with precautions from wearing masks and sanitizing constantly. The tables at the restaurants were socially distanced and guests wore masks to and from the tables. We cannot wait to return as soon as possible.

    Excellent Service/Resort

    Reviewed by sfacey2019(New York City, New York) on Sep 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    As a Travel Advisor, my job is to ensure my clients have the ultimate vacation and or event experience. Couples Resort has no doubt, given the current situation of a pandemic, provided an exceptional experience. The food, service, ambiance and staff were exceptional!.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Honeymoon in Jamaica

    Reviewed by fbecker11(Quincy, Massachusetts) on Sep 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I booked this vacation 3 weeks before the date, and it was right around when Jamaica increased their level of scrutiny for travelers. We had to get Covid-19 testing, and authorization from the Jamaican government, it was a bit stressful but it all worked out. We are glad we chose Couples San Souci, it’s just a very beautiful place, with an amazing beach, and beautiful green nature everywhere. The staff was super hospitable, service was great and the Jamaican people have a positive vibe. While in Couple San Souci, during day time I walked everywhere barefoot, the whole place feels like one big beautiful Villa. The food was great and for entertainment, we had live music every night. It was the best vacation I’ve had, we would wake up and have breakfast and go straight to the beach, and we would stay there till late afternoon. By the time we were ready to leave, I felt like I was on cloud 9, it was a very relaxing stay. I would recommend to couples of all ages, looking to truly relax.

    San Souci and COVID-19

    Reviewed by CSSBeach() on Aug 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently had a wonderful trip to Couples San Souci, even with changes made to deal with COVID-19. The trip required a travel authorization from Jamaica that must be shown before even getting on the plane. The online process was straightforward and since we are not from one of the high risk states listed, we did not have to upload COVID test results. There was a health screening at the airport that had a lengthy line, but it was well organized and only added 15 - 20 minutes to the usual process. Travel to the resort was only a bit different. The bus was not packed and the windows were open. Stops are discouraged, so it was a quick trip. San Souci was as beautiful as ever and the staff was as great as before. There were fewer staff people on duty because occupancy was , we guessed, at less than 30%. There was no self-serve anything, but the servers took good care of us. The staff people wore masks. The masks were sometimes not pulled up, but they were always pulled up if the staff person was going to be near you. The dining servers were always properly masked. Guests were not pressured to wear masks, but we usually carried ours so that we could use them if in close contact with staff. Hand sanitizer stations were all over the place and you would be asked to use it before being seated at a restaurant. Restaurants had reduced schedules because of the low occupancy. Things were different, but Couples did a good job of accommodating us with the current restrictions.

    Amazing Experience

    Reviewed by yaneekeg() on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I believe it comes natural for someone to give all the negatives but rarely find time to express the positives. I feel quite led to express my experience this past weekend. As locals who choose to "staycation" at Couples Resorts in particular Sans Souci, there are themed events and specialty nights to which we have gotten accustomed. On our arrival this past weekend, we were a bit his heartened to learn that there would be no Gala night due to the protocols being observed in relation to Covid-19. We expressed our dismay and gave our feedback to the Front desk Manager La Shaun H, who immediately sought to remediate what could have turned out to be a disappointing time for us. She called the restaurants and had the Executive chef (I cant believe ive forgotten his name) prepare a menu that was off menu especially for the 4 of us! The meal was heavenly and the chef came to greet us personally at dinner! We felt super special. Through out our stay La Shaun ensured that we were taken care of and that all our expectations were met. She arranged that our dinner from Casanova was prepared and personally delivered to our respective rooms. She came us the red carpet treatment. La Shaun even went as far as to remain on property even after her shift ended to ensure that we received our dinner on time. What service! As locals, we tend to think that this service is reserved only for visitors to the Island, but La Shaun proved us wrong! We spend our anniversary annually with Sans Souci, but this is the first time i have been "WOWED" thank you La Shaun! you have reminded us that while there are several options available, GREAT CUSTOMER SERVICE is what separates @Couplesresorts from the other guys (believe me, we have cheated!) its not worth it, we have has to return home. There is no experience like the one received at Couples and what we experienced more recently with La Shaun. Mr. Battaglia, please commend La Shaun ,your Executive Chef and the Romance Rewards ladies on a great job! See you all next year if not before! Sincerely, Robert and Yaneeke Gregory and Barry and Sheron Ragbier

    Individual ratings:

    Location

    Location-5

    Service

    Service-5