Holiday Inn & Suites Across from Universal Orlando®

3.0 star rating

Standard accommodation with basic facilities and limited services.

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    What to expect (based on 2826 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Holiday Inn & Suites Universal

    Reviewed by J1171IYchristinew() on Sep 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed our stay and it was the perfect location to the park. Carlos was exceptional helping us out with all of our needs. We will definitely be back again soon. Thank you Chris and the gang Rooms 522 & 524

    Great location but lousy hotel

    Reviewed by joshuafO5629XN() on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    When I first arrived at this hotel the lobby was very nice. The front desk person was efficient. I go to the 4th floor to go to my room. As soon as I got off the elevator I was taken back by how run down and dirty the hall way was. The carpets are stained. The walls need a new coat of paint and moldings were coming off. I enter my room and the room is a good size. The furniture is all dented and scratched up. The room does not have any USB plugs and the few outlets they have will not fit most of my USB adapters. I had to pull the lamps and TV from the wall to charge my items. The room does not even have a clock in it. The lamps are literally being held together by masking tape. The ice machine does not work and the only decent vending machine is on the 1st floor. I ended up checking out of this hotel after 1 night. I read lots of reviews on Yelp and other sites and they do get a lot of negative ratings and I believe it. When checking out the front desk clerk showed no interest in my concerns. The only reason I give this hotel 2 stars is location.

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Value

    Value-3

    Holiday Inn & Suites Universal

    Reviewed by Curious163788() on Sep 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed here 4 nights on this trip. It's our 3rd time staying at this hotel. As always the staff has been amazing. Ramon and Tiffany have really taken care of us. The hotel is very clean. They even have a place in the lobby where you can get your tickets to the parks and set up transportation. The free bus service is a very nice way to get to all the Universal parks. The manager has went above and beyond answering questions that we have had. They are updating there hotel and it wasn't any inconvenience at all. You couldn't even tell it was going on We will definitely be back to this place. Its in a very convenient location to food and attractions. Definitely 5 Stars All Around

    Great staff. Decent hotel.

    Reviewed by KE4JSX_DAN(Fishersville, Virginia) on Sep 09, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Greeted warmly at the desk. The GM Checked us in - very friendly. Stopped by later that night to watch Ramon get shredded by someone who doesn’t get out much. Sad. He rolled with - very pleasantly. We needed some help with our room. Being solo for the evening, he figured out a solution. Wouldn’t accept a tip. Truly focused on service. Very impressed! The hotel is a bit dated. Not crazy about the double beds but you get what you pay for. Costco sweetened the deal with no parking fee. $17 per night. Close to anything you might need. Great location.

    Very nice receptionist!

    Reviewed by Flyer213228() on Sep 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I stayed at the Holiday Inn for our vacation. We were greeted and served by Ramon. He was very kind and willing to help us with anything we needed. Because of him our stay was much nicer! Thanks, Becky Beidler