Holiday Inn & Suites Across from Universal Orlando®

3.0 star rating

Standard accommodation with basic facilities and limited services.

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    What to expect (based on 2799 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    A balanced view

    Reviewed by MT7139(Workington, United Kingdom) on Apr 01, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Firstly the people on the desk were friendly and helpful and the beds were clean, but the hotel is old and in serious need of a revamp. Considering when i booked through our travel agent I specifically requested 4 star hotels for the duration of our multi-location holiday then this was noway near. All I can say is that the American version of 4 star is not the same as that in the UK. The carpets were not clean and look dirty especially in the corridors and the room entrances. The location for universal is fantastic just 5 minutes away, but I would strongly recommend you look elsewhere even if it costs you just a little bit more.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-2

    Service

    Service-4

    Nice Hotel

    Reviewed by KoncreteRoze() on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We actually stayed twice during the whole Corona Virus outbreak in Orlando. So mostly everything was partially open or completely shut down. The hotel staff were friendly and very accommodating. Our room was spacious and we were able to move around without running into one another. There was a microwave, refrigerator and a cute little Keurig in the room. We ordered take out from Friday’s connected to the hotel which was an added plus...Will stay again.

    Run down

    Reviewed by carol999(Toronto, Canada) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    They gave us one room, we turned right around and said you have to have something better than that. (See pic) they then moved us to the 10th floor which was a replica, but at least less stains and no rips or doors hanging. The hallways are worn and not vacuumed while we were there. Leaves blown in and dirty dishes by peoples rooms for two days. It just had a worn out unkempt tired feel to the place.

    Comfortable stay

    Reviewed by laurabL6246EG(Charlotte, North Carolina) on Mar 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I traveled to Orlando for a weeks stay. We decided to stay close to Universal for a couple days but off property. This was a great choice! Very close, has shuttle service although we didn’t use it. Has a Friday’s attached. Reserved parking spots for IHG members was a nice perk. Staff was very friendly and helpful. Brianna was great, she checked us in. Room was good, comfy bed, loved the pillows, which I often hate at hotels. I would stay here again. Pricing was also good

    Brilliant stay!

    Reviewed by horselover738(Chelmsford, United Kingdom) on Mar 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my husband stayed here for 3 nights as part of a split stay for our honeymoon. I have to say this hotel was brilliant and I am not sure why they get such harsh reviews on tripadvisor. The room was massive and could have easily fit about 10 people in. It was clean and the beds super comfy. The staff on the front desk were really lovely and congratulated us and recognised us when we walked past in the mornings which was super nice. You can walk from the hotel to universal which took about 10 minutes and you can also walk to the premium outlets which was about 15 minutes. We ate at the TGI Friday’s for dinner which again was excellent and reasonably priced. All in all it was a brilliant stay, we wished we had stayed here for our full trip as our stay at Disney was very mediocre compared to our trip here. Thank you team! And don’t worry about the negative reviews on here, you did a great job!