Universal's Loews Portofino Bay Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6834 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Still good but a little dated in rooms now.

    Reviewed by babybuny(Newcastle upon Tyne, United Kingdom) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Booked 3 rooms for the 5 of us for 6 nights. We went to the parks as rooms were not ready and on previous visits never have been either. We were not happy with location and eventually moved 2 of the rooms to west wing. Rooms nice but bathrooms starting to look a little tired. Pool areas are nice and always enjoy sitting at thirsty fish in the harbour. Parking is extortionate which is disappointing. Enjoyed staying here again but may look at a Disney hotel if we ever venture back to Orlando which is unlikely.

    Mediocre

    Reviewed by shortstop64313() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Portofino Bay is a mediocre hotel. Room service was great front desk person wasn't very helpful she was hard to understand. I needed to asked her to repeat herself at least 3 times. She didnt really explain how to get to our room.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    So disappointed

    Reviewed by skippingostrich(Nashville, Tennessee) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We're currently staying at Portofino Bay and are pretty disappointed. We stayed here for the first time last year for our anniversary and it was so magical we decided to do it again this year. We booked a week and bought tickets to all the Halloween parties in the area, including Universal's Halloween Horror Nights which has you out until 2 a.m. We were expecting to stay out late and sleep in in the morning. Little did we know we would be woken up early every life day so far to the sounds of hammering and other construction noises. We complained to the front desk and they seemed to not care at all. No remedy, no empathy. This, coupled with the fact that we had to wait an hour past the listed 4:00 p.m. check in time to even get in our room (after I had to text in to see what was going on), and I won't be back. I could have paid about $1000 less to stay at a cheaper hotel for this level of service. I was hoping that by paying more we would avoid these kinds of issues. So much for a fun, relaxing vacation. Maybe they only care about impressing you on your first visit? On th positive side: I have to say that most of the staff has been stellar. The valets are amazing, as are the housekeepers (they always say hello!), and the location and water taxis are great.

    Great Room Crazy Trek

    Reviewed by refresh248() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The room itself was clean and spacious and the room service food was excellent. However, the crazy outdoor walk to your room was ridiculous as was the level of noise from the adjoining rooms and hallway.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Terrible!! Awful!!!! Would NEVER recommend

    Reviewed by T C(Long Island, New York) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My husband and I just got back today from 4 nights at Portofino Bay. We visit Disney yearly and always stay at the Grand Floridian or the Polynesian. This year we decided to make a change and visit Universal instead. So we choose Portofino bay which is supposed to be a top tier hotel for this area. Honestly I am so happy to be home and out of that disgusting place. Hotel- front desk staff was just ok. Nothing at all like the service you receive from Disney. When we were assigned our room I truly though they made a mistake as we were walking to it. First impression should have proven to me a lot. Hallways looked like they were CLOSED. I really thought we were just lost and that we couldn’t possibly be walking to our room. Carpet was old dirty worn and just rundown. Walls had holes everywhere. This is why I thought we somehow were lost. But nope. Our room was in this hallway. First impression of the room was decent. It appeared large, extra spacious and maybe even pretty. However that ended immediately. Upon looking around we noticed shredded bedskirt, FILTHY FILTHY carpet. And I can’t say FILTHY enough!!! Stains everywhere!!!!!! When we moved the curtain 2 days into our 4 night stay we noticed Bright red stains by the window. Dark brown stains on the side of the bed, the desk had crumbs on it. The molding had layers and layers of dust. The sheets were paper thin. The shutters between the room and the bathroom had brown smear on them. By the next morning I texted the front desk and they did offer to move us. But I will admit I wasn’t convinced that we wouldn’t share the same experience in a different room. And to add the inconvenience with kids and moving rooms and taking park time away, we decided not too. We were then offered $100 credit. Ok. Fine. Additionally we were told someone would be up to shampoo the carpet first thing in the morning. We left for the parks early and came back on night 2 to the carpet with the same stains on it, unmade beds and replaced towels that as I opened them to use for my son had holes all over. In addition to wrappers that weren’t ours on the carpet. Once again I contact the front desk and since they failed to clean the room as promised they comped our dinner that night. Once again I was promised a deep clean of our room the following day. Next day we come back to the same wrapper on the floor and besides for the beds being made and giving us 20 bottles of toiletries the room was just as dirty. I never ever will recommend staying here. Portofino needs to take a lesson from nearby Disney hotels. To me cleanliness is the most important part of a hotel stay and if that can’t be delivered the resort has failed. Also the artificial smell that is pumped into the main lobby was atrocious. It smelled like old lady cheap perfume. We dined at BICE the first night and it was awful. I tried very hard to like the hotel but the unkept worn down old DIRTY rooms ruined it forever for me. I’m so upset Bc we probably should have checked out immediately. I will be contacting Costco travel in the morning (that’s who I booked this trip with ) as well as American Express. Stay away from this gross establishment. Trust me. I hardly write reviews but this one deserves it