Universal's Loews Sapphire Falls Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4453 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Our stay at Loews Sapphire Falls Resort

    Reviewed by Inspire08086549175(Winston, Oregon) on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent service and rooms were also nice, the resort was so much bigger then we imagined. Enjoyed using the water taxi and also the hot tubs and swimming area. The restaurants were nice also and located in the right places.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    THE BEST

    Reviewed by Inspire23791159129() on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had the best time ever, I will definitely be staying here again the Staff was EXCELLENT , I highly recommend anyone to stay here. It was clean and the staff was very friendly, Everything was conveniently located at the Hotel or near the food was a little costly but it was all worth the trip.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Close to Everything!

    Reviewed by piratical(West Palm Beach) on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Really enjoyed our stay at Loew's Sapphire Falls Resort! The pool was nice (albeit, they need to be on top of cleaning leaves, etc.). The "fast food" restaurant food was very good. Things are always a bit pricey. They had a nice gift shop for those last minute clothing items you might want to purchase. The rooms were wonderful in every way. You easily catch a boat ride to Universal and the restaurants available there. Parking is $25 a day. We enjoyed the stay (and doubly enjoyed it, as friends helped us with a great rate!)

    Wonderful hotel and so friendly!!

    Reviewed by pamela e. f() on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved the Sapphire, the setting is glorious, and we relished the walks through beautifully landscaped tropical gardens all the way to the Portofiono port . The water taxis linking the various hotels/and theme parks were frequent and excellent. The facilities are terrific - and such a beautiful setting! Also, I really appreciated the help, time, and kindness of the concierges - especially Natalie and Karen! Similarly, we enjoyed great service from Chris and from Tashia in the downstairs restaurant. The hotel is well planned and so friendly - from the doormen to the cleaners - we were made to feel at home at all times! The gym is superb. Thank you !

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Exceeded expectations: hospitality is not a lost art

    Reviewed by Escape11620656230(Ottawa, Canada) on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time in years we have experienced consistent, quality customer service in a hotel. The staff were attentive, receptive and well trained. Our anniversary and a child’s birthday were repeteadly recognized and celebrated with complimentary food and beverage. The on-site restaurant was beautiful (as was the rest of the hotel), and the quality of the food was excellent. Book it!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

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