Embassy Suites La Quinta Hotel and Spa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1487 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    No excuse

    Reviewed by JennaS811(Tukwila, Washington) on Jan 02, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Stayed here for New Years, didn't expect much and am forced to allow the almost near year long stupidest and lamest excuse- "it's because of Covid!" Front desk person not there the 8 times we walked in or out. One time she was there but her mask wasn't on, it was hanging from her ear. The air conditioning is motion sensored so it turns off every 5-7 minutes of you are sleeping. It made for a warmer than we liked sleeping experience- the worst we have had in a very long time. The windows were filthy, our view of the roof showed the desperate state of the roof tiles and the food running down the side of the night stand was gross. There were 2 of us staying for 3 days and the room had 1 regular coffee- that's it. As a Hilton member my profile requests a feather free room and it was reiterated in the comments when I booked but it wasn't honored. Feather pillows upon arrival. Lastly, the A/C unit... thought it was maybe a fold down ironing board so i opened it and it was the AC unit and filter. CAKED with dirt- pictures attached. It's unfortunate and not the hotels fault but there is nothing open around the hotel anymore. No restaurants, no shops- most places are vacant now so the location is inconvenient.

    Bare Bones at the Moment

    Reviewed by gil123(Philadelphia) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The service offered by this hotel at the moment is really minimal. To be fair though, they called us and warned about the renovations and cutbacks, so we knew what we were in for, more or less, and the price was right between that and COVID. Checkin and service in general was fairly cold and indifferent. The renovated room was generally fine- always nice to have a fresly updated room- with one glaring exception. The bedroom in the two room suite was almost completly in the dark. It was an astonishing and ridiculous setup. There were two very dim 5-10 watt max reading lamps on the sides of the bed and no overhead light or floor lamp whatsoever. You literally need a flashlight in the bedroom once the sun goes down. Looks like a major boo-boo in the renovations. Totally not workable unless you want to spend your whole stay in the dark. The second major annoyance was the breakfast. It was absolutely horrible. Yes I know COVID and all but, after staying at over a dozen hotels since the virus started I know there are ways to do a decent breakfast with just a little effort, even with grab and go. Instead, they are providing the following: one ice cold plain bagel (that cannot be toasted since you have no toaster in your room so no idea how anyone could eat that-- microwaved??), one tiny pack of plain cream cheese (enough for half your ice cold bagel, assuming you could find any way to heat and eat it), two hard bolied eggs, one tiny cup of reconstituted orange juice that my son recognized from his school lunch, one apple (the only thing we actually were able to eat) and one tiny cup of the cheapest brand yogurt. I get there is no restaurant due to renovations but how hard would it be to provide some quality takeaway items? Some nice pastries, some cheese or meats, some wraps or microwaveable breakfast items, some real juice, some higher end yogurt or flavored instant oatmeal or granola. I can think of a dozen items that could easily be provided and would be way better than the prison rations they are currently calling breakfast. If they don't change it, my advice is to skip it because it will just end up in the garbage and you will be pissed off you ate it, unless you are too broke to get a real breakfast. Also, they are provding no housekeeping unless you request it. On the plus side (and the reason in spite of these big drawbacks I gave four stars), the location in Old Town La Quinta is great and the view (if you get the right room) of surrounding mountains can be spectacular. Patios are nice for hanging out but could use a larger table and more chairs. Also beds are comfy and they have nice fluffy towels. Not a luxury and seamless experience but overall, we enjoyed this hotel in spite of the big shortcomings at the moment.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-3

    If You Want Air Conditioning DON’T Stay Here

    Reviewed by GT6(Wichita, KS) on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was one of the worst sleeping experiences I’ve had in a very long time. When I arrived to my room, I noticed my air conditioner kicked on once I stood in front of the thermostat. This told me that the thermostat is being run with a motion sensor. So, I called the front desk and asked if they could have maintenance come up and override the motion sensor so I wouldn’t lose a/c in the night. Maintenance came to the room and assured me that after 8 PM the motion sensors were no longer operational. He stated this was a feature that was only used during the day while you’re away from your room. At midnight, I turn the thermostat to 68° and went to bed. I woke up at 2:30 AM sweating because the air conditioner had shut itself off and was now sitting at 78°. Once I went to the thermostat, it automatically kicked back on. It would only run for six minutes before it would shut itself off once again. I called the front desk who stated maintenance was no longer available and move me to a new room. Once again, I set the thermostat at 68° and went to sleep. I woke up at 4:30 sweating again with the air conditioner no longer running and the thermostat sitting at 78°. At this point I moved to the couch, and every six minutes when the AC would shut off I would waive my arm in the air so it would kick back on. Finally, at 6 AM I got up. I talk to the front desk manager, Maria, who told me the thermostat does not kick itself off. It actually resets itself to 80° when it senses no movement. When I stated that 80° was too hot to sleep in, she assured me it was plenty cool enough for her. She refunded my stay, and acted like I should just be happy with that and move on. I would rather have payed double to have a good nights sleep. If you enjoy air-conditioning for a comfortable nights sleep, find somewhere else to stay.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1

    Too Filthy For Me - Low Class

    Reviewed by moppyclean66() on Aug 30, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    When I walked in my room I was hit in the face with meldew ordor. The carpet had large dirt spots/spills on it and the ceiling had a leak stain on it. The bathroom floor appeared to be in need of a good mopping as well as the dirty elevator. The patio was filthy, the table had big black soot crumbs all over it and the floor, also spider webs. The pool wasn't clear clean water, it was cloudy & dirty with lots of bugs in it and had big cock roaches crawling around. The free breakfast was tasteless and nasty! That's probably why it was free! This was a nightmare for me. The Wii-fii wasn't safe, kept warning that someone can steal your information if you use it. My only positive note was the bed was comfortable but I was afraid of getting bit by a bed bug! Also, they didn't inform me that they were renovating!

    Individual ratings:

    Location

    Location-1

    Service

    Service-3

    Value

    Value-1

    Spider webs and roaches

    Reviewed by denisemD2687YY(Pasadena, California) on Jul 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Stayed at this location during COVID for a relaxing get away. The balcony was full of spider webs. Dead roaches near the pool. Right before check out the water was shut off without warning. My husband had to leave for an appointment w/out a shower. I asked for compensation and there was no discussion Just nope I’m sorry and we can give you a late check out. The location is beautiful and walking distance to great places to eat but will choose another location for sure unless Hilton resolves this issue.