La Quinta Resort & Club, A Waldorf Astoria Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2533 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Historic Resort Great For Families with Kids but What About Couples?

    Reviewed by snowshoedude(Chagrin Falls, Ohio) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Meander around LaQuinta's grounds on its many pathways and you'll enjoy the Spanish casita architecture and the views of the Santa Rosa Mountains. Those same pathways become a maze for kids on scooters with many families bringing scooters with them for that use. Some kids eschewed masks to get a better view of their routes. We even saw 3 kids on scooters at night by themselves, all looking to be about 5 to 7 year olds, illuminated by our headlights on the busy, narrow, dark Avenida Obergon, a street used primarily by cars to access parking in the resort (so be alert). We even observed a kid riding her scooter to the top of the walkway at the Adobe Grill at dinner time and riding it downhill full speed as guests were coming the other way. If the kids are not on their scooters, they are enjoying the resort's many pools and their celebratory screams can be heard early in the morning as you sip your coffee on your patio or when having your moonlight cocktails around your outdoor fireplace if you have a Starlit Casita. Understandably, these families really enjoy the resort. There really aren't any limitations on their use of the property. If you are doing a couples trip and want a more relaxed ambience and peaceful stay here, you definitely want to avoid periods when kids are out of school or weekends. If you choose a starlit casita around Thanksgiving like we did, you could be listening to spashing and screaming on your nice outdoor during the best times to use that space including right before bedtime. From a pandemic perspective, staff appeared to be following covid protocols. Most guests wore masks in public areas but there were those who "forget" their masks or didn't realize their nostrils and mouth are both used for breathing. Some kids and teens, without parents in public areas, chose not to wear masks. A few guests interpret 6 feet distance to be 6 infant feet in keeping with the resort's family orientation. Aside from some of the guests, the staff seemed to get the concept of social distancing and masks. Check in was super good in how it was managed and distanced. The outside tables at Morgans had a relatively adequate amount of space between them. However, we observed some of the tables at Adobe to be too close together for our taste so we ordered take out at the hostess desk and carried back it back to our room. Room service delivery was done well and food acceptable. Our casita was spacious and very clean with abundant hot water, great pressure, and great HVAC. The outdoor fireplace, seating area, and dining area were wonderful every morning and night for very private dining with nice views. Bed was respectably comfortable as were the pillows. Sheets covering duvet and mattress were good quality. Kuerigs are used for in room coffee (Green Mountain) with Coffeemate. We bought our preferred coffee brand as well as milk at Vons which we kept in the casita's fridge. Housekeeping was on call to provide whatever you needed if you choose not to request daily housekeeping service. We were able to find parking near our casita in the old section daily and would characterize that parking as limited and tight. But it`s a short walk from the larger ballroom parking lot - and even a shorter walk to one of the many swimming pools from your casita. The resort's visual ambience led to an episode of the Bachelorette being filmed on property but ironically, it plays more like an all inclusive family resort during peak periods and not a romantic retreat for couples. So if you are looking for the latter, try it while kids are in school.

    Excellent memorable trip

    Reviewed by Cocolicious23(Seattle, Washington) on Nov 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everyone who works at La Quinta Resort did a wonderful job to make our stay memorable. The restaurants took Covid precautions seriously and had tables placed throughout the beautiful property. The tennis manager Kevin was super helpful in helping us with court reservations and clinics. La Quinta has pickelball courts too which was super fun. The resort is so gorgeous and amazing in every way! Thank you.

    Family Escape

    Reviewed by Kharakoz(Eden Prairie, Minnesota) on Nov 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was debating before booking, but this was the best decision I have made, thanks to Facebook HHonors group people for recommendations! From the check in and upgrade to spa suite with fireplace to gorgeous grounds and pools, this was a great stay, kids loved it, parents loved it. We already thinking about our return visit here at La Quinta!

    Welcome back

    Reviewed by SDMom66(San Diego, California) on Nov 08, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I have been coming to La Quinta for 25 years, and will continue to visit. Being here is like getting a warm hug from an old friend. We did experience some hiccups this trip that prevented me from giving more stars for this review. We were missing toiletries, we had to move furniture to plug lamps into sockets so they would turn on, and one of the big lights in our bathroom would not turn on. Our visit was short, I knew the front desk staff was overwhelmed with requests, and I did not notice some of these things until the morning we left so I did not have a chance to talk to anyone at the front desk about these items. The one major drawback to our visit was the abysmal internet access. My niece had homework she could not complete because of the slowness of the internet, and we could not stream movies during our rainy weekend stay. We did contact staff who told us they would send someone out to look at it, but no one showed up. I hope that ramping up of staff and processes will fix the issues we experienced and I will definitely be back.

    Wonderful weekend tennis trip

    Reviewed by Z8386OSdavem(Ventura, California) on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a group of 30 make the trip to La Quinta for a weekend tennis trip. La Quinta's Director of Tennis, Kevin Connelly helped make the weekend a fun filled weekend of tennis and friends. The group also enjoyed some time at the pool on the very hot weekend. Perfect resort if you are looking to stay socially distanced with the casitas spaciously spread out on the property and so many pools available so that it is not too crowded. Easy check in and check out and the hotel grounds were clean and the rooms were sanitized.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5