Iberostar Costa Dorada

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8767 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    WOW

    Reviewed by JERSEYVINNY(Harrison, New Jersey) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just returned from an amazing 17 day vacation the resort is so clean and landscaped so well beautiful gardens and flamingo pool but the best part of this resort is the employees from star prestige Elizabeth Marlon Jordin Perla joselito raudy they are rockstars at this resort and treat you like royalty what ever I needed it was taken care of at the main restaurant I had domingo as my waiter everyday and he is awesome as was a chef Joel and all the waiters and waitresses at all the specialty restaurants give great service and the best part was the awesome animation team chucky wifi69 Pepsi darling corre Camino barbie carolina Hulu hulu they get you going at the pool and beach with so many activities and the shows at night were very entertaining also hats off to all the bartenders throughout the resort the house keepers porters front desk staff gardeners pool workers everyone goes out of the way to smile and greet you with a hola in closing I can not wait to return in the very near future

    Excellent Stay!

    Reviewed by NewYorkBX(New York) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Iberostar Costa Dorada was superb! My partner and I truly enjoyed our stay at this beautiful hotel.  We loved the warm welcome we received upon arrival. At first we were nervous and because it was our first time in Puerto Plata.  Once we arrived we were happy with our selection.  I have stayed in Iberostar hacienda dominicus bayahibe and knew the service there was impeccable.  Iberostar Costa Dorada confirmed this chain of hotel understands the value of great customer service. The  rooms were modern, very clean , spacious and housekeeping is provided daily.  The delicious food selection varied daily and the taste and options were excellent. Did I mention the pool? Oh this pool was huge and the water was warm.  My partner and I spent most of the time at the pool, the beach water was too cool for us.  It might have been  because it was 7 A.M. If you want a body massage visit the spa on premises. Leo was really good! My only complaint was that the mattress of the bed was too firm for my back.  Overall this was a wonderful experience. 

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Great Experience even during a pandemic

    Reviewed by kyack35(Roosevelt, Utah) on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I do not have many negative things to say about my experience at this hotel. During this pandemic, my wife and I decided we wanted to go somewhere we felt would be safe and sanitary. After reading reviews on this site, we felt that we would be in good hands at the Iberostar Puerto Plata. Here are some of the positive and negatives during our stay. Pros: 1. The hotel staff was very strict on Covid-19 protocols, which made me feel great that they took things seriously. 2. Staff was great to answer questions and to help in any way possible. 3. Rooms were cleaned regularly. 4. Provided COVID-19 Testing onsite. 5. Food was good not great. 6. The concierge was a great resource. Cons: 1. The biggest issue I had with this hotel was how they handled our COVID-19 testing. Our appointment for testing was handled horribly. Usually I am not one to complain, but this was bad. My wife and I had an appointment before we came back into the United States to get our test and the way appointments were handled was a joke. We waited for over an hour from our appointment time, and watched countless families (who came after us) cut in line. When we would ask for clarification, staff tried to cover up the fact that these families came before us and had been waiting longer (which was a lie we were a half hour early and the first ones there). The Doctor who performed the test even knew that this wasn't true and slipped to us that we had been waiting too long (he had talked to us before he started the day). The fact the the staff tried to cover and lie is what made me the most frustrated rather than owning their own mistake and letting others bully them to cut in line before us. 2. Not all restaurants are open, which is understandable during the pandemic. I do not have too much to complain about. The hotel overall was good and I would stay again. If you are looking to get away and feel a sense of "vacation" in this crazy time period, you are able to feel that at the hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-5

    Food is not good

    Reviewed by Yadi11212() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The place itself is clean but I was disappointed with the food. Staff is nice and Professional the only complain was the unflavored food. The entertainers where amazing but it is a older age crowd so it was a lil boring for me as a 31 year old.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Amazing place

    Reviewed by maciej_poteralski(Warsaw, Poland) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing place with delicous food, beautiful area (gardens, animals), closeness of the ocean, very friendly and helpful staff. What is more it is also very close to the airport and Puerto Plata city what is a big advantage.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5