Occidental Caribe

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 13356 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    The resort meant well

    Reviewed by corinev518(New York City, New York) on Jun 09, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our stay for four nights was an infrequent experience. It was an all inclusive hotel so all meals are provided. The staff tries to help each time but they look overtired, they mean well though. The other (especially the younger i mean teenager ones) guests could destroy the experience which is independent from the resort property. Apart from that, The beach is beautiful.

    Not a Happy Mother's day- May 2019

    Reviewed by Diana26u() on May 03, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I went to the Occidental Caribe Hotel with my parents and kids on Mother's day. The mattress on sofa bed didn't have anything (no blankets,sheets,cover) and it was broken. I called the first night and was told they were going to bring a new bed. However, we waited all night and we had to sleep on the floor. since nobody came to our room. We called in the morning and finally in the afternoon they put in a twin bed. Also, we let them know that the living room didn't have any TV ( as stated in the room description- 2 x 42" LCD TV). Therefore, the kids had to be in our bedroom in order to watch TV. In addition , since we booked a Premium Level Suite. we were entitled to receive the following: welcome gift A gift voucher worth 5% to spend during your stay Discounts of up to 10% off your next bookings Yet, we never received none of the above. It wasn't how I expected to spend mother's day with my family. We were told they were going to inform management but we never received a call back or an explanation. Therefore we directly contacted management of Occidental Caribe Hotel. They denied any wrong doings and said it wasn't reported. When we replied with evidence,pictures, phone calls and whom it was reported to, we were ignored and didn't receive any reply. We had to deal with all the issues in the resort. Now, we have to deal with the insults by them calling us liars. Therefore we sent an email to the parent company Barceló Hotels & Resorts. They said they will give us preferential rate with our Premium services for a future stay, and to guarantee you the vacations that you deserve. However, I compared the price they were offering us with the rates online. It seems the preferential rate was really inflated and overpriced. I had a feeling we were being deceived again and checked to confirm the truth.

    Very nice resort but not well run

    Reviewed by Visit100Countries(San Francisco, California) on Apr 26, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    As most PC resorts, it is out of any urban area. Taxis costs a lot to go out or to the airport, like New York or London fares! The resort itself is well maintained, and the facilities are good with excellent rooms. The staff however are not well trained especially the reception. They barely care about visitors requests and just shrug them off. Chaotic lineups at the reception during high seasons, just to get a key. It is an all inclusive resort but doesn't include Wifi anywhere, in the rooms or any facilities.

    Individual ratings:

    Location

    Location-2

    Rooms

    Rooms-5

    Service

    Service-1

    Dirty and loud

    Reviewed by Alex M() on Mar 31, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Room was very dirty with mold and bathroom was dirty (I have pictures of all of it )and resort was loud at night and front seat didn’t seem to care. Food was the same day after day. Pool wasn’t the cleanest but we had a few windy days and was just a lot of stuff floating around the pool

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-2

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-1

    Worst Experience I have had

    Reviewed by nn305() on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I think that this is possibly the worst hotel that I have ever been at. Every single day of our four nights that we stayed, we had to call for extra towels and call multiple times in that regard. One day our room was not made, and I called the desk 5 times over 5 hours, and ultimately was told that it could not be made. The staff member said that even though the cleaning staff would be unable to clean due to the time, he would send new towels and sheets. Even that request was ignored. Even when the room was cleaned there was still sand left on the tile floor. Bar staff were rude, and repeatedly spoke insults in spanish to customers who they believed could not understand them. Food had no labels as to what it included, making the resort very unfriendly to vegetarians. Their ‘open room mini-bar’ consisted of a not very cold fridge filled with 2 sodas, a juice, and 2 beers that we asked to be filled because it was not ready when we came in. Hot tub was not hot whatsoever and the water was plain unsanitary. Restaurants were not open as advertised. Two days in a row we went to the pizza place for lunch and were informed that it was closed and given no reason to the contrary. The water sports place, did not loan out the free boogie boards to 'water conditions' however both the neighboring resorts were renting out the boogie boards. Despite the perceived 'bad water conditions' paid attractions were still available. I would not recommend. I am usually not an unkind person and am empathetic of mistakes. However Occidental Caribe repeatedly made mistakes and showed little kindness or effort to correct them.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-2