Dreams Punta Cana Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14415 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Loved!!... except..

    Reviewed by Natal_Gal(Lake Helen, Florida) on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My boyfriend and I went to visit for a few short days. We were there for 4 days and it was an incredible, just what the doctor ordered! The staff was SUPER sweet. Juliana at the front desk was very knowledgeable and made us laugh. They make you feel like family. I will say this: DO NOT AGREE TO THEIR PRESENTATION. We ultimately went on it because one of the guys gave us the spiel that in order for him to get paid he has to send people out on these presentations. My bf was very adamant that this was a "time share" presentation. I felt that because he was honest and asked, why not help him out? Well, I found out why. It took HOURS. On a short 4 day stay it basically took up the entire first half of our first full day there, and although we made the most of it, it just was not worth the amount of time and energy. IT IS A TIME SHARE. They will sit you down at the end of their tour and will try to pressure you into signing. Luckily my bf is a very smart business man and was able to shoot them down quick, but I can't say that for the others that were there. Whatever you do, enjoy your vacation and don't waste your time on the tour. ITS OK TO SAY NO

    Happy vacation

    Reviewed by diamondh185() on Feb 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My favorite part of my vacation was the food and the service in the bar and the entertainment was amazing with pucka and chocolate, franki they were amazing. And the beach was amazing my hotel view was the best everyone was so nice here I love it and I will definitely come back .

    Family vacation

    Reviewed by 428zuleymam() on Feb 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    10/10 best employees ever I loved it everybody was so nice the entertainment team chocolate, puka, y Franklin los mejor team. I had so much fun being here and the employees made it so much better. Definitely will come back.

    Needed a break from life to refocus

    Reviewed by Jill P(Appleton, Wisconsin) on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We started planning our get away to Dreams Punta Cana before the pandemic hit. Like everything after the pandemic hit, we put this trip on hold. As the time got closer, we were back and forth about going. In the end we decided to go. I know it isn’t ideal to take a vacation during all of this but I do not regret going. The resort had very very low capacity, as did the our planes there and back. A part of me feels like we acted privileged for going but another part of me is happy we went because us going and spending our money in the Dominican helped the people there too. We were very generous with our tipping because we felt very blessed that we had this opportunity. The Dominican people are unbelievably nice and kind and selfless. We enjoyed every single person we met during our stay there. Due to the low capacity, several of the restaurants and bars and activities were closed so we did not get the full experience. However, we are grateful for all the kindness and amazing service we did get at the restaurants and bar areas that we did get to go to. <3. Although every single person was extra nice to us, there is one server that really sticks out to me and I wish I had his name to mention here. They all go above and beyond to make sure we were happy and enjoying our stay! We had upgraded to preferred club before we arrived. I highly recommend doing that! You get access to the preferred club which is comfortable and has the higher end drinks. There are also yummy snacks in there all day and night. Our bartender Adrian was the best!!! He is amazing at making the best drinks. He is very friendly and also entertaining. My whole group absolutely adored him. If we ever make it back there, I look forward to seeing Adrian again and I really hope he is the bartender. He was one of the highlights of our trip and we looked forward to seeing him every day! <3 Amstar is who runs their excursions thru Dreams and they are also trustable, amazing staff, well run. We did Monkeyland (so much fun)/Buggies one day and the reef explorer another day (snorkeling, swim with nurse sharks, get a massage on the ocean <3). Both I highly highly recommend!!! And the half day trip into town to do some shopping and rum tasting was fun and free!! Angel was our trip guide for Monkeyland/Buggies and he was unbelievably educational about the Dominican and the people. Another one of our highlights! I highly recommend this trip and I hope you get Angel as your guide! Overall Dreams is very clean, the rooms are comfortable, staff is more than amazing, the entertainment they put on was fun (even with low capacity they still put on some shows), and the beach/ocean area is my heaven. This resort has everything you would love when taking a break from reality!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Excelente!

    Reviewed by DonnieMcCammon(Cincinnati, Ohio) on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are laying on the beach in our final hours of a fantastic beach getaway that could have been miserable. We originally booked at the Barcelo Bavaro Palace-Adults Only and received an email two weeks ago stating the adults only section was shut down (while guests were there) and they were moved to the main area of the hotel where the reviews over the past 60 days have been awful. We opted to pay a little more and changed our reservation to Dreams and it was a magnificent decision. Located about 35 minutes away from PUJ, this medium sized resort has a very tropical feel with mature trees all over the property and beach. There are seven restaurants with a rotating schedule of two open each night due to lack of guests during Covid. We did not wait for a table once during our stay. The staff here are some of the friendliest we have encountered anywhere and I have to give a major shout out to our Preferred Concierge Aricelis and the bartender (master mixologist) in the Preferred reception area, Adrian. If Covid is a concern, everybody single staff member and guest seem to be wearing masks where appropriate and there is hand sanitizer everywhere. This resort does offer FREE rapid Covid testing for returning to the US. Many other resorts are charging $40 to $50 per person. We had our nasal swabs done yesterday at 4pm and the results were available at 9am today. We used a shuttle service from the airport which was about $85 round-trip for both of us. Even though the van could hold 8+ people, they do not put any other passengers with you who are not part of your group. Would definitely recommend Dreams Punta Cana and we will be back.