Excellence El Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6051 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellence says it all at El Carmen!

    Reviewed by Melanie M(Vancouver, Canada) on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What an amazing vacation resort with the most amazing beaches and beautiful paradise surroundings! The resort is immaculate, but what made the trip was the most attentive and hard working team of staff! I cannot say enough about our favourite Jackie (Jacke) Brown! Always a smile and a friendly hello! He knew our names the moment he met us and made us feel like family! Because of him we will return! Thank you for a great time Jacke and see you again soon! Excellence El Carmen we will be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Good resort, bad food

    Reviewed by CharlesWilliams3() on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    It's really a shame how bad the food was at this resort, because every other thing about it was great. Other than Basmati and Spice, the food was either incredibly bland or bad. This included room service. At the French restaurant Chez Isabelle, I ordered a filet mignon. Not only was it not very good, I'm not even sure it was the right cut of meat. The pizza at the Italian restaurant was bland and doughy. The salmon eggs benedict was terrible and the hollandaise sauce looked more like a bright yellow donut glaze than a hollandaise sauce. The food was just a recurring disappointment and the biggest disappointment of the trip. The staff, however, were incredible. You would be hard-pressed to find a resort with friendlier staff. The room and the beach were great as well.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-3

    Long weekend adults only getaway

    Reviewed by Mowgli798() on Jan 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very clean newer property felt like we were far away from any crowds. Partly COVID and partly due to location, which was great. Could walk a very long way (West) on the beach and see no one, several gaps of just jungle and beach. How great to feel totally secluded but all the amenities. Great service all around, from the front desk, bars, restaurants, pool and beach. The resort was not full while we were there so that is a huge plus for us, could lay on the beach all day without any other guest coming into view. Food was ok, as expected at all inclusive. Bars close around 12 AM. Small maintenance issue with the room but was resolved in a day or so. Booked a golf trip that was no hassle at all. Private beach, nice pool, great room.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Excellence at Excellence El Carmen

    Reviewed by lexyloocheers(Spring City, Tennessee) on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing time! The facilities are beautiful! The staff are nothing short of amazing! We were really impressed with their measures taken during COVID-19 (masks, hand sanitizer, temperature checks, etc). We will be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A Cut Above the Rest

    Reviewed by N9484RGjakec() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is amazing. Beach was stunning (clear, blue see-through water), food was absurdly good, & entertainment and customer service were spectacular. The staff here really go above and beyond to differentiate themselves from other brands. It was really nice meeting the staff and having meaningful conversations with them, whereas so many places instill a transactional approach in their employees. They really are the nicest people. For what it’s worth, we are a well-traveled, gay couple here, and we felt extremely welcomed by everyone, both staff and patrons. The hotel attracts a wide array of people — some focused on quiet relaxation and some sought more lively moments. This place offers something for everyone. It was at 20% capacity in January 2021, and we felt safe. We always wore masks unless sitting down outside or inside, but mask-wearing for patrons is not required. Staff wears spit guards, and it was easy to maintain social distancing at all times. EEC takes significant precaution for its staff and patrons. Finally, this is a newer resort (developed just a few years ago). The rooms are gorgeous — beautiful black marble everywhere, clean jacuzzis (and I inspected that thoroughly), and no visible wear and tear. Book this place, and you won’t be sorry. J&W