Grand Palladium Bavaro Suites Resort and Spa
What to expect (based on 14042 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Vacation
Reviewed by H9577BOmayrar() on Jan 16, 2021
Everyone is very nice and helpful! Everything is very clean as well. This is the place to stay! The food is SO good. They will treat you like royalty. Everything you want in a vacation, you will get it here.
GREAT!! Look for Vidal (bartender) and Daniel (shuttle)
Reviewed by josemlcastillo(Mexico City, Mexico) on Jan 02, 2021
The hotel is OK for vacations. The beach is perfect and the rooms are clean. The food is average. The best of the hotel is VIDAL, a bartender in the lobby (next to Hemingway bar). Also DANIEL with the luggage and shuttle service. Both are great and helpful!!
Vacation 2020
Reviewed by H4212DFrobg() on Dec 04, 2020
Adding on to my previous review, our service was top notch, the excursion people are rough, but once they understand that you want to do one or you don’t they stick to not bothering you, it’s all about understanding. The language barrier is tough SOMETIMES do your best to understand they are working, be sentimental and understanding and use your SMART PHONE. RAMON ROQUE & JOSE LUIS REYNOSO BOTH great servers!! Ramon, a great dinner, breakfast, and lunch service! Hard working, with a personable caring attitude. He set our dinners up with a special arrangement and it was over the top made my parents feel special! He look was great! & Jose was a great pool bartender, I think for the week he got us THOUSANDS of mamjauana’s! They both went out of the way and made us feel like they cared! They never were showed they didn’t care and they made it that more special of a trip!
Sell, Sell, Sell
Reviewed by DebbieW1689(Newark, Delaware) on Sep 27, 2020
The resort itself is beautiful and clean. The beaches and pools are all nice. However, be aware - their motto is "sell, sell, sell". Every time we walked anywhere on the resort (near the pools, beaches, lobbies etc) we were approached multiple times to purchase excursions and to go learn about the Travel Club. I understand it may be their business to sell, but it was to the point it was "overboard" and definitely annoying. You could go to different lobbies and get different prices for the same excursion and same company! Thought it may just be me with that opinion, however heard several other people at various pool bars talking about how annoying and "over the top" it was. Which brings me to the other guests - very friendly and outgoing!! If you want a reservation in the Brazilian Steakhouse you have to be a VIP member to make a reservation. If you are not a VIP member then you have to wait (apprxmtly an hour to two) to get in. I called to make a reservation and was told - you are not a VIP! Thank you, Palladium - I thought we were all VIP's - apparently not. Also, it is a large resort. If you are a family with small children it may be difficult to walk around the multiple resorts. Very difficult to walk from one end of the resort to the other, but beautiful resort. So if you are not a VIP member, you have to take their "train" and the train is suppose to come every 20 minutes. We waited up to 40 minutes at times. Suggestion - if you are not a VIP member (VIP members get their own transportation!) and are staying near the casino, tell them you want to go to the casino and transportation to the casino will "magically" appear within seconds to take you to the casino! We would get off at the casino (never go in the casino) and walk to our room! If you want top shelf liquor (they do have it and it is included), however you MUST ask for it. If you do not ask you do not get it. The service - our room bar was not stocked on the second day we were there. I called the front desk and asked for a bottle of water on Sat at 6pm. By midnight, still no water. I went to the front desk on Sunday morning and was told after I get done breakfast (we were on our way to breakfast) it would be there. After breakfast still no water. I had to go to our travel agent and our travel rep for them to get us water. They told me to give them 30 minutes. Two hours later, no water. Finally, our travel rep literally had to walk into the manager's office to get me a water bottle!!
awesome hotel
Reviewed by emilianocarvhalo82(Rio de Janeiro, RJ) on Jun 13, 2020
this hotel has been amazing with us! the front desk team gave such a great service upon check in, thepool is amaxzing! great for kids and relaxingh as well. deffinitly going back next year! 100% recommended
Individual ratings:
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