Iberostar Selection Bávaro

I haven't been to this resort in about 9 years. I was happy to see that it is as beautiful as ever. The new restaurant at the pool area is nice. Most of the staff was friendly and accommodating. Jesus at the front desk was very helpful and gracious and beautiful. He worked hard to find me a room with a nice view. The gym is very nice as well as the people who worked there. There were many guests there from Europe and Latin America. There were lots of kids. Most of them were very well behaved. I was impressed because most of them were under 10. Overall the resort is very clean. The beach and pool area were well maintained. I love all the individual buildings. It gives the place a real cozy look. The room are on the older side, but I don't mind that because I find them to be very comfortable with the large sitting area. I only have a couple of complaints. Although the housekeeping in the room was pretty good, they did not sweep the stairs and outside the room. I know this because I saw the same dirt daily. You could track stuff in your room without knowing. The TV in the room was not good for watching sports that have a 'moving ball' like tennis or basketball. The screen could have been clearer. And lastly, the buffet food could use some improvement. Many of the entrees were not good. Either over cooked, under cooked, bland, or just tasted 'odd' . The only thing that was consistently good was the rice dishes. The temperature was off on many of the items. There were various salads, breads, pizza and other things to eat, but I like having good hot entrees for dinner. Coincidentally the best night at the buffet was the night that they passed out the survey. Also the buffet line needs a redesign. Too much reaching over and too many 'unsheltered' foods. Overall, I had a pleasant vacation.

The shows are amazing and the staff is extremely friendly. The food is amazing and there’s always a great variety. I recommend this 100%. The rooms are top notch! This is by far the best resort I have been to. We will be back for sure!

My family had a very nice stay at this all-inclusive resort hotel. The rooms were extremely nice, the grounds very well-maintained (I really liked the birds in the pond and the landscaping), and the beach/waterscape gorgeous. The resort location is near to many great activities. Food - great variety and very tasty. The staff was tremendous in all areas! I appreciate how responsive to us they were when we requested something - very prompt - they did what they said they would do (great help), and when they said they would do it. Of special note, staff members that stood out: Donald at check-in was extremely helpful and made us feel welcome; Octavio Disney was excellent in the information he provided, he has a super-positive attitude, and did his job very well; and Arelis in the buffet restaurant was excellent and very attentive when we ate there over several meals- she also made us feel welcome every time. All the other staff did very well also - very friendly. Overall - a great vacation. I would recommend it to others and I would stay here again.

not the worst but definitely could use improvement. the food was really good and most of the staff was really nice. Adonis from the jambalaya restaurant went above and beyond and he was amazing! He does a great job with serving people and is very kind. pros -very nice pools and many services -the beds in the villas are comfortable -the resort is clean -the buffet has many different options -there are many animals around -the restaurants have excellent service and good food -the wifi is fast and there were no problems with connections -there are many different places where you can sit down and relax cons -some staff members are extremely rude and need training. francesca at the front desk was giving us attitude right when we walked in. some also seem very annoyed when you ask for help. -the bathroom has a wide crack in the door that you can see in to, and the bathtub was dirty and broken -the people trying to sell things do not leave you alone at all -the concierge tried to guilt trip us and say he isn’t going to get paid because we did not want to hear his hour and a half long presentation -the resort is very outdated, but still functional -i saw a broken window that they just put tape over -the golf carts always drive around fast and almost hit people walking I enjoyed most of my stay here. most of the staff tries very hard to make your stay memorable and they seem very friendly. i look forward to seeing the new renovations that are coming up. i would have rated it 4 stars if the concierge and other people trying to sell things didn’t pressure us so much. everything else was enjoyable and the beach is absolutely beautiful. we are thinking of returning once the remodeling finishes. thank you Iberostar! :)

Overall, our trip was beautiful. Disappointed with check in. We were told through our travel agent that we couldn't upgrade our room because there was no available upgrades because the hotel was booked. Once we arrived, we were told our room was all the way at the end of the resort. However, we could have the room right by the beach for an upgraded charge of $300. Of course we upgraded, who would want to be so far from everything? A little disappointed with the service. Most staff members were extremely friendly. On the other hand, a few were not very happy that we were from the US. They were out right rude once they realized that we spoke English. Was not too happy either when some of the male staff were visibly gawking at my daughter and other young females. It was very uncomfortable. The A/C in the room was not great and the pillows were horrible!