Azul Beach Resort Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12382 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fantastic Holiday

    Reviewed by Ged1968-1968(Puerto Morelos, Mexico) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just arrived here on Wednesday with my husband and son and felt obliged to write this review. We are currently staying in the premium section and what a truly magnificent experience it really is. The Room is absolutely beautiful and our maid Amatia does a wonderful job keeping our room spotlessly clean, we also have the turndown service in the evening which is a lovely touch. The concierges go out their way to cater for your every need, We have tried all restaurants including Le Chique and the meals have all been excellent. Rolando, Alejandro, Miguel and Alejandro go out there way to attend to our every need at the pool. Lucia, Uriel and Blanca go above and beyond providing a wide range of cocktail's, drinks and a special thank you to Lucia for my wee Shandy's. Thank you so much. Also a massive thank you to Jorge and Timoteio for looking after us every day during lunchtime at spoons restaurant. Best holiday ever!

    Great Service all around

    Reviewed by Fblancas(Atlanta, Georgia) on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our third time at the resort and the first time we could not go into the ocean due to the seaweed. Is spite of this we had a great time. We noticed a big improvement in both service and food quality since the last time we visited - summer of 2017. There are several people at the resort who went above and beyond to made our stay. Alejandro at the swim up bar, Valentin, Miguel and Lucia at the pool, Mario at the Mexican restaurant was super, Mateo at Zavaz was incredible.

    Awesome Place!

    Reviewed by Grizgoes() on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just went here with family. We had young kids, parents, and grandparents and we all had a fantastic time. I was very nervous to travel to Mexico with young kids but the resort is so safe and secure. The staff is amazing and treat the guests as royalty. Our butlers, Adrian and Janet were amazing! They were always checking in to make sure we were happy and comfortable. Our kids were sad to leave them after the week. At the pool Lucia, Uriel, Blanca, Alejandro, Luis and Tejero took care of us at the pool and were always getting us cold drinks. The entire resort is clean and well maintained. The beach didn’t have clear blue water but the staff is constantly maintaining the weeds so we were still able to play in the sand and find shells. If you go, make sure to go to all the different activities. We did tennis, archery, beach volleyball, boot camp, yoga, and other things and they were all so much fun.

    Family vacation

    Reviewed by 773cher(Edwardsburg, Michigan) on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time to Mexico bringing our boys! Great place... could’ve had more variety of activities but overall great week!! Entertainment of fire show was kids’ fave! Can’t say enough good about the quality of a Karisma property top notch!

    The Best Customer Service Experience

    Reviewed by Companion284865() on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment we arrived at the Cancun airport until the time we left to return home, the customer service was impeccable. The resort layout was perfect, everything was close by. I really liked that every building had their own Concierge. The attention to detail that was shown at each restaurant was great, as well as the cuisine. (for those who don't eat pork, a better selection should be offered. i.e. Turkey bacon, sausage, Chicken sausage, etc). Our room was large and spacious, as we were in a Luxury Junior Suite w/Jacuzzi. My only concern was that there were frosted doors and window in the Bathroom area for the shower and commode. (of which didn't allow any privacy) Everyone, that you came in contact with was friendly and wanted to know if there was anything you were in need of.

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