Dreams Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8800 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Wonderful Stay

    Reviewed by MarySe2678(Coal Valley, Illinois) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had the pleasure of staying here for 5 nights at the beginning of November. We were a group of 5 adults and even though this is a family resort, we had a great time and never felt that there were too many kids. The pools were busy but never felt overcrowded although we did have issues finding 5 chairs together. It was nice to see attendants going around and removing towels on chairs if there was no activity after a certain amount of time. Pool service was outstanding. We never had to wait for a drink. The beach was nice, but small and the staff did their best to keep the beach clean. If you are beach people, I would not recommend this resort. During the 5 days we stayed there, the water was dirty and rough so we did not go in the water. Quality of the food was amazing! Compared to other resorts I have been to, there were fewer choices but what we did have was delicious. It would be nice to have a schedule of what would be open during the week to plan ahead, but they at least had posted in the morning what would be open that night. The 24 hour room service has a pretty extensive menu and tasted pretty good. Rooms were spacious, clean and updated. They had everything we needed, hair dryer, steamer & the TV had a few channels in English. Our maid Consuelo did a fantastic job on our room. One room in our group had issues with their key & maintenance had it fixed that day. Ocean view room was amazing! As stated in previous reviews, this place is a wedding factory with multiple receptions going on simultaneously. We enjoyed watching them set up everyday, but it did limit the use of areas around the pool/beach which is where most of the ceremonies/receptions took place. This was my first stay at an AMResort property and would definitely stay here again but will probably try out another within the same chain because I would prefer a better beach.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-5

    Great family vacation

    Reviewed by vivandvikvacation(Avalon, New Jersey) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Can not review enough about the exceptional service at this resort. I work in the service/tourism industry, and have been to a number of Dreams/Now/Secrets resorts and this resort goes above and beyond. The resort itself is slightly outdated, rooms aren't the best, TV is the worst, but the service by the staff is truly exceptional. We traveled with another couple and a total of four children. The restaurant staff catered to our love of wine AND the children's menu at the same time. The staff at the "Explorers Club" is above and beyond and make an afternoon at the Club fun, exciting and also comfortable for slightly hesitant parents. Amazing staff here. We accidentally missed that the adults only restaurant was closed one night and arrived for dinner, the GM was so incredibly accommodating that he gave us a private table at an adjacent restaurant and top notch service. Beach - not great - lots of seaweed. Rooms - OK _ semi-outdated - hello where is the storage? Three shelves for a family of four doesn't work? Service - phenomenal Pools - phenomenal Family Friendly - one of the best we have experienced Kids Club - phenomenal Wine Guys - worth the upgrade to buy a nice bottle of wine at dinner! Final note: we were preferred club but had an outside room that didn't have a great view of anything. I was going to complain but learned that anyone overlooking the inside of the resort was having a terrible time because of the noise of weddings/entertainment/etcc - opted to keep the outside room and never heard a thing. View again wasn't great, but very quiet.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    3rd Time at Resort

    Reviewed by GreenBay79(Green Bay, Wisconsin) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been to this resort 3 times now and I can’t see us not returning in the future. All the staff are so friendly, the size of the resort is perfect for families as it’s not too big but also not too small. The beach is nice and clean and the food is good all around. Also, the spa is well worth visiting as well. I’d like to give a special shout out to some employees: Eric and Ivan are servers by the pool(s) and/or at the beach area, they are so nice, especially to our children. Also, Anacasio (server) and Gabriela (hostess) at the World Cafe met us every morning with a smile and a great attitude.

    Great trip

    Reviewed by Mfwebber(Calgary, Canada) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have recently returned from a wonderful 10 day holiday at the dreams riviera Cancún-Chetumal. We do a Mexico trip twice a year and usually stay at different resorts. Dreams is by far one of the best we have been at. The service we received was excellent. Ernesto managed every request we had very quickly from changing our room to getting ice sent to our room. He made a point to greet us by name each time he saw us and asked if there was anything we needed. Very much appreciated. Wilber and Alphonso in the seaside restaurant were great. We made a point of sitting in their section each day as the service was always excellent and very friendly. The only con of this resort is there is no adult only area that you can go for a little bit of quiet. Would definitely recommend this resort. The food in the restaurants was excellent and the presentation was first class.

    We Were Wowed !!!!

    Reviewed by Chruey() on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment we arrived, we were in sheer heaven. The resort is meticulously clean and well cared for. The employees are the driving force that engulf you in a vacation you're sure to remember for a very long time Every single employee is attentive to every guest's needs, We haven't seen such unity in a staff in a very long time. We are 40 year veterans involved in the travel industry. We've been around. Dreams is a well oiled machine that operates at 100% perfection. WOW! There were 4 employees that provided exceptional service that exceeded our expectations. Israel: Is a Superstar, if you read this resort's reviews, you'll read about him everywhere. Israel goes above and beyond for all his guests on the beach. We never needed for anything with Israel around. Fortunate to have our terrace stairs right at the base of the beach, our beach service extended to our deck service regularly, and he was always there with a smile. He made our beach days sheer heaven on earth. WOW! Alonzo: Wine Stewart ~ Succeeded in providing us with unique dining venues which made our evenings at Dreams extra special, His attention to where we were dining, and would always arrive there and be available to provide fine wine choices to enhance our dinners. In additions to private dining and theme evenings with the best entertainment around, we were always "in the know" and had the best table in the house. WOW! Adolfo: Chief Concierge Asst. ~ When we arrived, we received the SVIP treatment. That would be the SPECIAL VIP treatment. (Not that the SVIP treatment ever ended for the 12 days we were there). Adolfo made it clear that anything we needed during our stay, we just had to ask, No ask was too big. That was made crystal clear and became reality when on our 1 rainy day, I asked Adolfo is there were any puzzles. There weren't. But, the next day, Adolfo arrived at our front door with a puzzle that he stopped to get for us on his way into work! When was the last time THAT happened to you on a vacation? Wow! Every player on the Concierge Team is spectacular in providing friendly service for everything and anything. They get 2 WOWS! Oscar - Manager, Portofino ~ Oscar had to make his special pasta dish for us 3 times during our stay. And each time it was better than the time before. Portofino was high on our list of restaurants, the food was outstanding and the service even better and the special attention from Oscar made for a very enjoyable dinner every time. WOW! Exceptional service shout-out for staff at Bordeaux, the French Restaurant. . We've eaten in the finest restaurants around. Your service is at par with the best of the best. 2 WOWS! Additional shout outs to: Guadeloupe, our housekeeper, our accommodations sparkled and smelled like a dream. And always with a tremendous smile. Jose and his co-worker, (name?) Barracuda Bar - These guys make your day at the beach a walk in the park. One of many beach bars, but by far the busiest. Hard workers, always fun and enjoyable conversation. Anicacio - World Café - What a way to start the day! The service at breakfast lead the way to the rest of the day at Dreams. Nicholas: Security Guard - You'll always have your special spot on the beach ready and waiting as long as Nicolas is around. He made sure of it, every morning. Beach: The staff works effortlessly to keep the beach clean from the Saragassum of the sea. The beach is raked every morning and there's no problem swimming in the ocean. I've read past reviews from people complaining about the smell. of seaweed as it's collected for removal. There was no smell, we were there for almost 2 weeks. I never smelt a thing. The ccommodations: Extremely comfortable, and spotlessly clean. Luxurious, most with private pools. Also crystal clear clean. Every one. Weddings: We saw lots of weddings in 12 days. Each one beautiful, unique and exquisite. The wedding planners completely engaged in each wedding. Lots and lots of happy brides. Entertainment: The daily activities were plentiful and geared for all ages. The evening shows and special events are outstanding and among some of the best entertainment we've seen offered at a resort. 11 nights, 11 different shows, we never saw the same show twice. To sum it up, this resort was a truly a relaxing, enjoyable, delight for us to have found and we thoroughly enjoyed every part of our stay at Dreams. Highly recommend. GO....GO BE WOWED!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5