El Dorado Maroma by Karisma

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5915 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The Staff Makes Maroma Great

    Reviewed by Chuck M() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is the smallest of the Karisma properties on the Riviera Maya and the staff is among the best we have ever experienced anywhere. The beach and the water as well as the resort grounds are beautiful. There was very little seaweed on our most recent visit. But even if there had been a lot of seaweed, we would have still had a great stay because the staff is so wonderful. Karisma is known for really great food (gourmet inclusive) and on our stay this time, they didn't disappoint. The asian restaurant was our favorite, but the carribian and italian spots were really good as well. We also had an opportunity for breakfast and dinner at the Palafitos restaurant and it was beyond fab! Our butlers, Luis, Victor, and Liz pampered us and kept us organized and on time. A special shout out to Mauricio out at palafitos for taking really good care of us for our 2 nights there. Wendy and Omar and all the rest of the entertainment staff are the best! My legs are still sore from all the volleyball and dancing! Rene and all the bartenders and wait staff were also on it. One of the great things about Maroma is that the staff know you after only a few hours and anticipate your favorite drink and how you like it. A special shout out to Augustin, who has been a very special host for several of our trips to Maroma. Finally, if you are interested in what being a 'member' means, go talk to Armando in the sales office. Don't worry, he is a no-pressure salesman.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Our trip of the year

    Reviewed by mjwalsh12(Houston, Texas) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We come to this resort every single year. There is no other place that will give you the service you receive here. It is hands down our favorite place EVER! Our trip would be nothing without ALEX!!! He makes the trip over the top fun and meaningful. Hervey, Omar, Wendy, and Dj Juan are exceptional as well. Oscar and Liz are the best butlers ever!!!!! They went above and beyond to make my birthday special. How can I forget Manuel and Eli?!? They are the best men on the beach. I love this place and these people so much!!!!

    Great Resort

    Reviewed by Dlw141() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great resort, we love the entertainment team, Alex, Hervey, Wendy, Manuel, DJ Juan, Omar make the beach a great experience Arturo and Joshua are great waiters. The Japanese food is the best restaurant. The beach here beats any resort in Playa Del Carmen.

    Entertainment!!

    Reviewed by JDK1029() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is awesome overall! But the entertainment really stands out! We enjoyed a cooking class that was not only super informative but so so much fun!!! Alex, Omar, Wendy, Hervey and DJ Juan went out of their way to include everyone and really make the whole experience even better! Roberto the chef was amazing as well. All are really an asset to Maroma! We look forward to many other fun activities while we are here!

    Fantastic stay as always!

    Reviewed by Diana1413(Richmond, Virginia) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Maroma is our home away from home. Service is always over the top. People to mention include Rene, Bar 24; Rebeca and Rodrigo Member Services; Arturo and Betsabe, Bar 24; Manual, beach butler, Carolina, beach server and Rick's bar, Adrian, Rick's bar; Diago, beach and Palifitos; and Augustin, maitre D at many restaurants. So many other also added to our experience.