Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 18144 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best. Spa. Ever.

    Reviewed by Sarah B(Washington DC, District of Columbia) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing stay at the Excellence Riviera Cancun. The service was excellent all around--the staff were always friendly and helpful. Pleasantly surprised at the quality of the food. The best spa experience of my life. Included with your massage is a one-hour hydrotherapy session--don't skip this. Would definitely recommend and return!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Overall everything was spectacular (a couple of cons)

    Reviewed by Erinp7913() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just got back from 5 nights at Excellence and overall we were extremely happy with our time there. The best part of the whole resort is the staff. They happily filed every single request we had. There were definitely a few stand outs: Jorge at the pool bar (Blue) was so attentive and remembered all our names -there were a lot of us. Wilber, a waiter around the lazy river, left is wanting for nothing. He checked on our group of 16 consistently for 2 days straight. He brought extra beers, he would just show up with food around the time he thought we might be hungry, he would find us along the lazy river to deliver drinks we had ordered. Finally, Christian, the activities director, is one of those people who makes every person feel like they are his friend. He is perfect for his job in that way and clearly had fun -though not sure he gets enough sleep as he is making sure people have fun all hours of the day. The entertainment every night was so much, felt like a party all the time. The most fun was the silent disco, I haven’t danced that hard in years. The resort is gorgeous and people are constantly cleaning. Yes, three is seaweed on the beach but they are cleaning it all day. ALL DAY. They start at one end and move to the other, when they finish they go back the other way. It looks exhausting. We did a huge dinner one night at Spice and Moses took great care of us and was able to help set up a birthday party for the 3 of us who were celebrating our birthdays. I literally ate cake and sushi for dessert, heavenly. Ok, so why not 5 stars? The food was good - but it wasn’t out of this world. Yes, I’m a food snob. All the reviews talk about how amazing the food was and I thought it was fine. Also, I wouldn’t recommend the tapas restaurant, they served us severely undercooked chicken. I also didn’t love the bed and pillows in the room. I thought the bed was too hard, but my wife loved it.

    Birthday/ couple getaway

    Reviewed by Karenvee15(Los Angeles, California) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had great experience in this hotel. Everyone are very helpful and nice. Would recommend this place. I already miss this place. Loved the hibachi and the lobster house. Pools are great lazy river awesome

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Perfect vacation

    Reviewed by joanrykus(Scotch Plains, New Jersey) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was the best vacation I have ever been on. The service and property was unreal. The pools were immaculate and beautiful. The food was good, my favorite meals were actually at the buffet. The lobster house was my favorite sit down dinner. I highly reccommend this resort

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Destination Wedding

    Reviewed by Jukemason() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I planned our destination wedding here and everything was fantastic. Our wedding coordinator helped plan our wedding and it was executed flawlessly. The service, drinks, food, amenities the entire time of our stay was amazing and we could not have asked for a better location to get married!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5