El Dorado Seaside Suites

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11455 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    What a Disappointment

    Reviewed by Travelalot2345(Reykjavik, Iceland) on May 10, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    First off, the good parts. The staff (except for one older guy at the front desk) are terrific. They really try to be helpful and are very friendly. And the rooms are clean with very comfortable bedding. And I had a wonderful massage, thanks to Rosario. Now, the rest. We stayed here about 20 years ago when it had maybe 100 rooms. It was a sweet. low-lying resort between the jungle and the sea. It had great ocean views from the hammock on our ground floor patio. Good food, fun bartenders, towel animals and flowers on the bed each day. Lounging iguanas and singing tropical birds. Champagne in our room on arrival. It was lovely. Unfortunately, the resort has grown to more than 600 rooms - adding a high rise (the "Suites" building) along with a walled off nudist resort between the Palms and Suites. Many mismatched buildings scattered about. I know the area has grown but the execution here is not good. We chose to stay on the older "Palms" side (versus the "Suites" up the beach a ways) hoping it would be similar to our last visit. It wasn't. Nearly every inch of the beach is covered with cabana beds, blocking the ocean views from ground floor rooms and the pools. And a two story wooden fort monstrosity used for massages sat right in what should have been our ocean view. The cabana beds are great but the numbers sacrifice the views. The bartenders are so rushed (even at Covid-reduced hotel capacity) that they can't take time to engage and make fun drinks. The food is mostly "meh" - mass produced like cruise food. Nothing special in the rooms after housekeeping has been there (they seem stretched like the bartenders). No more hammocks on the patio. It's really sad that they went with quantity of rooms over quality of the resort.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Perfect getaway

    Reviewed by 783alyseg() on May 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff was polite and helpful ! The rooms were clean and the gym was amazing !!! My favorite restaurant was Mia Casa!!! The views and excursions are exceptional! I did the camel ride and snorkel! Maroma was awesome !!! Overall stay staff was awesome ! Thank you Tony ( bartender) and Sandy ( gym) for taking care of me and my friends !!

    Do not come here

    Reviewed by Trek428534() on May 03, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    First of all they do not even deserve one star and maybe not a half of a star. This a been a horrible honeymoon. The check in process was over an hour. Getting a ride to the building took another 45 min. The honeymoon package was not what was promised. No sign on door, no flowers, no sparkling wine. We arranged the beachside dinner, hopefully that goes well. We were needing a toothbrush but never got it. We asked 2x and just got one somewhere else. The sheets on our bed seem to be always moist. We were never oriented to the activities in the hotel. All shows were missed completely. No one told us there was an app for the hotel info and activities , restaurants etc. Our concierge Claudia did not tell us any of this. there was no sign at check in or in the rooms. We have pictures to prove them. We are very disappointed ! We leave tomorrow and we’re never doing this again.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-1

    Service

    Service-1

    Best Honeymoon Location

    Reviewed by 813alyssam() on May 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort has been absolutely amazing!!!! Here for our honeymoon and beyond happy with how we have been treated, no surprise costs, amazing music, and fantastic food! Eric, Juan, and Sandy from entertainment were sooo helpful and fun! Tony at the bar was amazing as well. I highly recommend the honeymoon suite with amazing views and great deals. They made the necessary covid testing to return to the USA easy as well. It was onsite and free which took away a lot of stress for me. I would definitely return to this resort!

    DO NOT COME HERE - THEY LIE TO YOU!

    Reviewed by HappyLara28033(Charlotte, North Carolina) on Apr 26, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We booked this place because it was supposed to be adults only. Apparently according to the hotel adults only means...little kids running around everywhere. WTF??? We have kids at home and we just wanted to get away and have a good time without hearing kids crying and screaming but nooooo....they're running all over the place. Such BS! We complained to management while there and they said there were only a couple of kids there with a wedding group and that they could only be in certain areas but it's all a lie. We saw (and heard!) kids EVERYWHERE! We're never coming back here. Karisma needs to get their act together because this is FALSE ADVERTISEMENT. Do NOT come here!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-3