Grand Bahia Principe Coba

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 15855 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Not a 5 Star

    Reviewed by Gmpearson() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel could not be considered 5 star either for service or accommodation Feels more like a large Butlins camp, which is becoming dated Air conditioning in room was not great and even worse when broke down. After requesting an maintenance engineer, none arrived :-( I contacted an maintenance engineer working in our block on the outside door lights, which also weren’t working. He told me that no one had put any jobs through for A/C in our room. He confirmed that the A/c unit was broken and contacted his manager. I was advised the the reception would contact be within 10mins to sort out another room. 20mins later no contact. I phoned reception but no answer so I went to reception. Only to find that they knew nothing about this from maintenance:-( Reception wanted to send a maintenance guy round, even though I’d told them they’d already been. Eventually after 2 & 1/2 hours we were moved to an alternative room. Supervisions was supposed to contact us to advise why communications broke down. Never heard from them. New room A/c worked well but servicing of rooms was hit & miss, often left with no towels. Rang reception to speak with a manager was left holding on phone for 15mins in the end I went to reception. Still waiting for manager to get back to me. Not what I’d call a 5 Stat rating. TUI, our holiday company, were next to useless. Supposed to be 4 reps at our hotel. None turned up for welcome meeting. When we did get to see a rep they were apologetic. After paying TUI $280 for show seats we found that almost no view of most of the show. TUI rep was not available and always disappears we’ll before posted finish times. Eventually offered VIP lounge for flight home, but 3 days later still no lounge tickets. When contacted TUI rep advise the rep who offered the lounge tickets had them and would be off for 2 days. Leaving yet another trip to the TUI office. Feels like I spent most of my holiday going back & forth to TUI office because there was either no rep there or the reps that were simply passed the buck to a rep that was not there. :-( Won’t be using TUI again !

    Great 2 weeks

    Reviewed by 870jaken(Henlow, United Kingdom) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We have just got back from a fantastic 2 week holiday at The Grand Bahia Principe Coba. The resort is absolutely huge with so much to explore, different bars/pools and beaches to go to. The food is good. Particularly the a la carte restaurants. The best ones we went to were: - Tequila (Mexican) - gran Tortuga (Brazilian) - mikado (Japanese) (if you go here make sure you have the tepinyaki) We did some great excursions. The best being Coco Bongos and Coba (Mayan Traditions). You also get free access to Kayaks which is great fun from Coba beach! We recommend going to Tulum pool/Beach rather than staying at Coba everyday. It’s easier to get a bed in the shade there and slightly nicer as well as being a bit quieter. There are some things which wasn’t all sunshine and rainbows. There is a smell. The pool bar particularly wasn’t very appealing. They are slow to clean the rooms sometimes, bit frustrating when you get back to the room at 4/5 and then they are trying to come in and clean your room. There were a few people that got seriously ill whilst there, luckily we did not. People also mentioned things getting stolen from rooms, so make sure you keep valuables with you at all times, we had no problems with this. For a 5* we would expect a little more. Would like drink service at the pools rather than having to swim/walk to the bar constantly. You can’t get straws anywhere! Which is really annoying, when they put so much ice in your drinks constantly. You are getting sold to quite allot which is frustrating. People trying to sell temp tattoos, tickets for events and massages. Quite annoying when you are sleeping on the sun bed after a few too many tequilas the night before! There is a constant expectation of Tips and the service doesn’t always deserve it. We only tipped when warranted but make sure you bring plenty of cash when you go. Otherwise you will feel awkward if you have nothing to give. Nothing the hotel can do about this but Mosquitos are everywhere! And can ruin your trip. Make sure you buy “Off” spray, orange can from the lobby - $11. Overall, we had the best holiday and didn’t want to come home!

    Too many changes

    Reviewed by Maggie H() on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We love this place, it's like going home because we're so familiar with it, weve been there every year for a long time. And the staff is wonderful. But I don't get why management has to make so many changes. We miss the music. There was always nightly music in the lobbies and now we have to look for it. And what is there isn't always that great. we want latin music, we're in Mexico. And the Hacienda band is gone. How depressing. We won't be back this year, going to a different resort. Would be great if we could find the Hacienda band somewhere else! They changed the access to Akumal for other hotel guests at Coba and Tulum but still charge the same if not more for those places. Getting less for more. Seems to be what they are after. Beach access has changed, can no longer use the swing bar. Can't even walk through the Akumal lobby to short cut to the beach. No thanks. We're off to somewhere else. Who knows if we'll be back.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-3

    Absolutely Superb!

    Reviewed by mattyp615(Stourbridge, United Kingdom) on Sep 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time to Mexico and we weren’t disappointed. We didn’t want for anything. The room was spacious and the mini bar was a huge plus. The food was very good at the main restaurant. It caters for a number of different nationalities and you could always find something to eat. Some might say that it was a bit “samey” but can’t the same be said of any all inclusive holiday location after a week/ 10 days? The staff were helpful, courteous and polite. Pity the same could not be said of some the guests. The Americans were rude to the Mexicans and some of the English (mainly from London/ Essex) were often drunk and lairy. Anyhoo, would defo go back!

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Fabulous

    Reviewed by kathbutcher(Newcastle upon Tyne, United Kingdom) on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Myself and my Husband stayed here the end of August up to the 8th of Sept . What can i say ? It was amazing it was my wedding Anniversary which i told the Hotel about before i went and booked my restaurants .When we got there we had a bottle of champers and chocolates waiting . The staff are great always smiling and cant do enough for you . The food was fine but the best restaurant is the Brazilian BOOK IT . i looked at the reviews before i went and thought OMG but no need to worry don,t believe all the horror stories . Your Holiday is what you make it just drink Mango Margaritas and enjoy

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4