Generations Riviera Maya by Karisma

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4038 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful Place For An Escape

    Reviewed by Bill C() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my family recently visited Generations Riviera Maya and couldn't have been more pleased with the experience. The Resort is beautiful and the staff was incredible. There is great (and easy) access directly to the beach, just steps from your room and the staff could not have been more friendly and accommodating. We were taken care of by so many nice people, who all wanted to make sure that our stay was a pleasant one: Ernesto, Armando, Ivan, Alfredo, Rosaura, Jimmy, Ebner, Sophia and Jose were all so kind and helpful. Nick and Jaime were especially amazing as they were constantly checking with us to ensure we were having the best possible vacation, we would not have had as great of a time without them. The food is excellent, with several choices to fit any mood or occasion. We will definitely be back in the future!

    The staff made our stay wonderful

    Reviewed by marklarose(Waconia, Minnesota) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort can be busy from weddings, but the Butlers (Nick, Imelda, Luiz and Avril) helped with reservations and transportation. Wilfredo and Victor were awesome preparing dinner in our room and Baldo and Cynthia at Haab restaurant helped us have one of the best meals we have had at a Karisma resort (which is saying a lot!) Jose at the Italian restaurant and lunch with Israel at the pizza restaurant were also superb. Even Abisai the bellman on our departure made us feel so welcomed. Besides the location directly across from the pool being too busy and the wedding parties dominating the pool, there were no complaints. A good place for multigenerational travel

    Continues to exceed!!!

    Reviewed by David D() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I just returned from our third consecutive yearly trip to Generations. First of all-the entire El Dorado property is spectacular. We are Exotic members so we don’t have any comparison to other properties. We were there for 7 days. New to us this year was the use of the WhatsApp to communicate with our butlers. This is a very convenient feature. I’ll begin with highlighting our wonderful butler team. Imelda, Abril, Luiz and Nick were FANTASTIC. They are very energetic and attended to us exceptionally well. While being very professional, they are also very fun. Overall they have been our favorite butler “team” that we have ever had. We tried to eat across the resort. Our favorite is always Rincon Mexican. We ate here two nights. We ate at Kampaii 2 times as well. Umberto was the best waiter. Because it’s the spot for breakfast, Market Cafe probably doesn’t get many write ups. We love the breakfast. Liz Beth is the nicest hostess. She also works at Palms over lunch. She always greeted us warmly and remembered us. Jordan Borrego Is the best and absolutely nicest omelette maker ever! We spent most of our “bar time” at Sling at night and Gaviotas during the day. Ruben, at Sling, is the best, hardest working bartender I’ve ever met. Juan at Gaviotas was great too. We visited the Spa at Generations and Casitas. Our therapists Gabriella,Luz, Rosaura, and Gabrielle were fantastic. While we were there we were able to meet many wonderful people from across the globe. We saw multiple weddings everyday. The staff at the resort was unbelievable in setting up all the weddings. I’m sure every bride and groom felt special. Overall we continue to give “5-Stars” to El Dorado for the staff and the experience. There are so many great people I wish I could remember their names and recognize them all. We’ve never had anything but exceptional service in all the years that we’ve been going to the Karisma Resorts.

    Another fabulous stay!

    Reviewed by W6520FBnancys(Turlock, California) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved staying here because it is our “home away from home.” One of the main reasons we always return is because of the staff. Starting with management, especially Vane in the members’ concierge office who took care of making all of our dinner and special events reservations, Mariana the manager and José Luis as the head butler, we felt very well taken care of. The butlers who helped us were Imelda (who met all of our needs), Abril, Israel, Jesus, María José, Luiz, and Nick. The entertainment staff were so much fun with Myuriel in charge and Jose, Jimmy and Eddie helping out. We loved all of our drink servers including Marisol, Abner and Luis around the pool and at the beach and the bartenders Ivan, Ernesto and Camarero. A visit here would not be complete without the Cygnus Band and JuanRas playing music for us so we could dance both in and out of the pool. We had some great servers in the restaurants including Esther, Carlos, Roman, Rocha, Eduar and Eduardo. Lizbeth was the “hostess with the mostest.”

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Loving it!

    Reviewed by Mrsmilee2019() on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Most amazing trip ever! Everything was perfect. Met Luiz and his team including, Maria, Jose Luise,Abril and Hilmilda. They were extremely helpful with any questions or concerns that came up with amazing attitudes and efficiently. It was a pleasure meeting them all!