Hard Rock Hotel Riviera Maya
Check availability
Lobby
Pool
Pool
Pool Bar
Waterpark
Waterpark
Waterpark
Waterpark
Rock Spa
Beach
Heaven Beach
Water Sports
Los Gallos
Toro (Heaven Section - Adults Only)
Lobby
Pool
Pool
Pool Bar
Waterpark
Waterpark
Waterpark
Waterpark
Rock Spa
Beach
Heaven Beach
Water Sports
Los Gallos
Toro (Heaven Section - Adults Only)
Please note
Please note that due to the high demand for family friendly resorts during certain travel periods throughout the year, Hard Rock Hotel Rivera Maya will be an entirely family friendly resort including all facilities in the Heaven Adults only section (excluding Body Rock, Posh Beauty Salon, Heaven Night Club, Heaven Lounge and Eden Beach) during the following dates.
- April 13 - 21, 2019
- July 12 - August 17, 2019
- December 16, 2019 - January 4, 2020
- April 4 - 18, 2020
- July 10 - August 15, 2020
- December 19, 2020 - January 3, 2021
- March 27 - April 10, 2021
- July 16 - August 14, 2021
- December 18, 2021 - January 3, 2022
TripAdvisor rating from 13719 reviews
Overview
Just off the azure waters of the Caribbean Sea, the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Little Big Club™ and teen activities, or channel your inner awesome and head to Heaven — an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- 24 hour room service
- Intro scuba lessons in the pool
- See included meal plans
- All taxes
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Other fees
- $1.25 USD (plus tax) per room/per night
- Paid directly to the hotel
- Government of Quintana Roo environmental tax
Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.
Rooms
All rooms include:
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
Select a room type:
Deluxe Gold includes:
Room includes:
- 1 king bed, or 2 double beds
- Garden view
- 482 square feet
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Jetted tub
- Seating area
Deluxe Gold King
Deluxe Gold Double
Deluxe Gold bathroom
Deluxe Gold King
Deluxe Gold Double
Deluxe Gold bathroom
Deluxe Family Room includes:
Room includes:
- 1 king bed, or 2 double beds
- Resort view
- 482 square feet
- Maximum 4 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Climate control
- Jetted tub
- Seating area
- Two connecting rooms with an adult minibar with soda, bottled water and domestic beer
- Xbox 360, DVD player and kid's room service menu, L'Oreal Kids Bath and kid friendly minibar with snacks, juices, soda and candies and chocolate milk.
Deluxe Family Room
Deluxe Family Room bathroom
Deluxe Family Room
Deluxe Family Room bathroom
Deluxe Gold – Adults only includes:
Room includes:
- 1 king bed, or 2 double beds
- Resort view
- 482 square feet
- Maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Climate control
- Jetted tub
- Seating area
Deluxe Gold – Adults only
Deluxe Diamond – Adults only includes:
Room includes:
- 1 king bed
- 482 square feet
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Climate control
- Jetted tub
- Pillow menu
- Seating area
- Exclusive phone concierge service and select in-room dining menu
- Private check-in, late check-out and early check-in subject to availability
Deluxe Diamond – Adults only
Deluxe Platinum Sky Terrace – Adults only includes:
Room includes:
- 1 king bed
- Ocean view
- 964 square feet
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Climate control
- Jetted tub
- Seating area
- Access to a private sky terrace, lounge chairs, and hot tub
Deluxe Platinum Sky Terrace Suite - Adults only
Deluxe Platinum Sky Terrace - Adults only
Deluxe Platinum Sky Terrace bathroom
Deluxe Platinum Sky Terrace Suite - Adults only
Deluxe Platinum Sky Terrace - Adults only
Deluxe Platinum Sky Terrace bathroom
Amenities & activities
Accessibility
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services ($)
- Children’s pool
- Playground
Kids Club
Open from: 9:00 a.m. to 9:00 p.m.
Age range: 4 to 12
Woodward Riviera Maya ($)
Enjoy indoor skateboarding, BMX biking, trampolines and foam pits, parkour, practice cheer, hip hop dance, and an interactive digital media space. This 29,000 sq. ft. shrine to lifestyle sports is open to Hard Rock Hotel Riviera Maya guests – as well as nonguests - age 7+
Age ranges
- Children ages: 4 to 12
The age range below will determine the quantity of children during booking.
Bars and entertainment
| Type | Amenities | |
|---|---|---|
Lobby Bar |
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Swim Up Bar |
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Pool Bar |
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Beach Bar |
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Lounge |
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Wine/Martini Bar |
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Music Lounge |
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Heaven |
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Entertainment
- See the Show
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-in and check-out times
Check-in time: 3 p.m.
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Internet
- In room wired
- Business centre
Dining
| Type of restaurant | Type of cuisine | Open for | Additional information | |
|---|---|---|---|---|
The Market |
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Pizzeto |
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Frida |
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Ipanema |
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Zen |
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Toro (Heaven Section - Adults Only) |
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Ciao (Heaven Section - Adults Only) |
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Le Petit Cochon (Heaven Section – Adults Only) |
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Caffeto |
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Float |
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Dive |
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Los Gallos (Heaven Section - Adults Only) |
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Facilities
- Rooms: 1264
- Renovated in: 2013
- Eco-friendly hotel
Health and wellness
- Fitness centre: On site
- Fitness classes: On site
- Salon: On site ($)
- Sauna steam room: On site ($)
- Spa: On site ($)
- Spa treatments: On site ($)
- Water aerobics
- Water circuit
Location
Km. 72 Carretera Cancun-Tulum
Riviera Maya
Riviera Maya, Mexico 77710
+52.984.875.1100
75 km from CUN
- Beach front
- Private beach
Meal and plan options
- All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Jetted pools: 5
- Kids' pools: 1
- Outdoor pools: 6
- Cabanas: Included
- Water slides: Included
- Waterpark: Included
Water sports
- Non-motorized watersports: On site
- Snorkeling: On site
Other sports
- Aerobics: On site
- Bicycles: On site
- Climbing wall: On site
- Tennis courts: On site
Other activities
- Beach activities: On site
- Daily activities: On site
- Games room: On site
- Nightly entertainment: On site
- Woodward Riviera Maya: Enjoy indoor skateboarding, BMX biking, trampolines and foam pits, parkour, practice cheer, hip hop dance, and an interactive digital media space. This 20,000 sq. ft. shrine to lifestyle sports is open to Hard Rock Hotel Riviera Maya guests – as well as nonguests - age 7+ ($)
Shops and services
- 24 hour front desk
- ATM ($)
- Baggage check
- Business centre
- Catholic wedding chapel ($)
- Currency exchange ($)
- Dry cleaning ($)
- Gift shop ($)
- Grocery items ($)
- Laundry facilities ($)
- Laundry services ($)
- Medical services available ($)
- Medical services onsite ($)
- Meeting facilities ($)
- Multilingual staff
- Parking ($)
- Photo shop ($)
- Shopping onsite ($)
- Tour desk
- Valet parking ($)
- Wedding chapel ($)
- Wedding facilities ($)
- Safety deposit box
Hard Rock Hotel Riviera Maya vacation offers
See all vacation offersLegal, restrictions and terms and conditions
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- Taxes for U.S., Mexico and Caribbean destinations can fluctuate based on exchange rate.
- Transfers not included unless otherwise specified.
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- Not valid on group bookings.
- Fuel surcharge between $44 - $90 round-trip still applies to Air MilesTM redemption bookings.
- Other restrictions may apply.
- Quebec licensee.
- OPC fees are charged at a rate of $1.00 per $1000.
- Mailing address: 6085 Midfield Road, Toronto ON L5P 1A2. TICO registration number: 50018683.
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