Iberostar Grand Paraiso

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7519 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The perfect vacation

    Reviewed by Angela G() on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is so much more amazing than we could have ever imagined. From the moment we arrived, the staff made our experience excellent. Arturo helped us with our bags and got us to our room. Cecelia the concierge helped us make restaurant reservations and so much more. In the day of using google and apps to figure out what's going on, utilize the concierge because they are so knowledgeable and helpful!! We had great waiters, like Cesar and Juan, and the food was always delicious. Roberto, in the buffet, is an amazing chef. I went back for his chilaquiles every day we were here. The spa staff was fantastic. The indoor pool at the spa is amazing. The bartenders and staff at the pool were amazing too. Adriana and Norberto mixed the best margaritas. And Noe was always there to bring towels and set up our chairs. But at the Grand, absolutely nothing compares to the entertainment staff!!!! They work all day long at the activity pool to keep guests entertained and then they change into their tuxedos and put on fantastic evening entertainment. Aaron, Daniel, and especially OSCAR!!!!! You made us feel like the Grand was our family. Visit this hotel! There is something for everyone, the food is delicious, and the people are unforgettable. We will be back, without a doubt.

    Great get away

    Reviewed by Nfraction50(Chicago, Illinois) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was very happy with the amenities offered at the hotel. From entering the property to our last day we were greeted with very kind personnel and helpful staff members. The bartender at the lobby bar was great. The pool servers were very attentive. On our first night we realized the Jacuzzi was not working, when we informed the staff they were very responsive and not only did they immediately repair that issue they also repaired several smaller issues in the room. The maid service was very good the room was well cleaned and the grounds were well maintained.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Best resort

    Reviewed by teeamd() on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel is impressive, food is great, rooms are big and clean, the staff is incredible, friendly and funny, ready to help or make you laugh. The picture of Luis and Gerardo is proof we have a lot of fun under the sun and next to the beautiful pool!

    Best trip ever!

    Reviewed by David C() on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The property is absolutely beautiful, extremely well maintained.,and luxuriously appointed. It has all the amenities a traveler could want. The upgraded room was spacious and relaxing. Fabiola, our maid, did one of the finest jobs its been our pleasure to enjoy. Staff members that are highly deserving of special praise are Henri, chief butler, who made sure we had everything desired, and Itzel, our concierege. who took care of dinner reservations, excursion logistics and solved all obstacles our own planning created.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Very good time spend here

    Reviewed by V1848OCelenad(Vienna, Austria) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Actually is the second time we were here and it was fun every time. We enjoyed coming back again. The room is clean and food is great. Everybody is trying to make the best to make you feel wellcomed, to have the best time. We had the funniest time with Adrian from the entertainment team. Hope to be back!