Iberostar Selection Paraiso Maya

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 7058 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Frequent flyer

    Reviewed by gotoogo t() on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My partner surprised me for our anniversary and took me to the Iberostar selection Paraiso Maya and it was an unforgettable experience, a beautiful hotel and excellent service, both the waitress and bartenders of the palapas during the day, (Irma) one of the girls who always aware that we were happy and not missing nothing, the bartenders and the great team of all the restaurants, I could not forgot to mention Sebastian in the food and beverage assistant department who was always very aware of us and his service was of excellent quality I highly recommend it.... I hope to see you soon. The service in restaurants such as French, Mexican, El Rancho and others ... was unforgettable thanks to your host Sebastian. I can also mention the concierge (Nestor) who also have a great responsibility with the guest.

    Very nice property. The staff is very attentive. The food is good, and there are lots of activities for kids and adults.

    Reviewed by dylann987(Royal Oak, Michigan) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here April 6-12 2021. The property is very expansive and can be difficult to navigate the first day or so, take the carts when they are offered. All of the staff was very helpful, especially Yanet and Isreal. The golf course was fantastic. It was Challenging but not overly so, and the staff there does an amazing job keeping it up. I recommend staying if you have kids. The buffets were great and easy to get meals when you would like. I've stayed at other all inclusive resorts and the food here is better than most. The resort does a great job with activities to keep them busy, and allows them to meet other kids. The pandemic presents a number of challenges but the resort does a great job navigating them. The only reason I would not stay here again is because our kids will be adults the next time we take a vacation like this and my wife and I would prefer an adult only property.

    Covid getaway

    Reviewed by sscoop313(Buffalo, New York) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I'll start with the bad. We arrived and the couldn't find our reservation. We booked through a third party site. We had documentation of our reservation and provided it to hotel staff who was more than happy to help get this resolved. After about 1.5hrs and a ton of international phone calls we were all satisfied. Once on the resort we forgot about the bad. The resort was amazing. The stonework in the walkways and different sculptures were beautiful. The trees and bushes manicured. Our room was great plenty of space and the temperature was always right. This is a large resort for prepare to walk but enjoy nature on the way. The pools are nice with the backdrop of a Mayan ruin. The food was good, made to accommodate all guest and offer you the ability to customize on your own. The drinks were good. You have to get use to the difference between cola from your home and there. The same goes for the basic juices. Beer was better. The beach was nice but due to the hazard flags we had to stay out the water except one day of trip. Due to.covid things scaled down like entertainment and activities but there was always something to do. The staff was friendly and not overbearing to sale or get you to do something. All guest are temperature checked when they return from off the resort which is a plus. Definitely look forward to returning maybe stay at one of the other resorts on the property and enjoy some of the things we missed

    Been before but will never be back

    Reviewed by kimbftravels(Omaha, Nebraska) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This place used to be nice - not any more. The rooms were still nice/same as before, servers, bartenders and cleaning staff - they are trying but I think they do not have resources to do their job. The food for 8 days - was horrible. The chips came from an off brand bag of rounds, the meat was horrible, the FRUIT - so bad, we could not eat anything but a banana no flavor. I cannot believe the food quality was so low, the only food I found good was the snack Italian of pizza and sandwich. We got sick from the mexican restaurant that was the lunch for almost every day. The breakfast was not even good. At the "steak house" they meat came out gray - 1/4 inch thick and was just flavorless. Japanese is usually our favorite, it was bland, no fun entertainment at the grill but rice throwing that only 1 person out of 14 people caught rice, no other "tricks", no sauces, over cooked shrimp under cooked fish, steak was not edible, one of my sons got sick after dinner. The check in was horrible - 3 hours unacceptable, they have people wait in an area that has no system, I watched 4 other people that came after me - get checked in and leave before anyone including the welcome drink lady came over to check on our check in. We had 3 rooms! I later tried to talk to manager, what a joke - he was rude, very demeaning, had no interest in trying hear what happened cause he was not there, I was. The resort was dirty, stuff on floors, in sand, water not working, one of our shower heads - not even on just water coming out. ants, The entertainment staff trying to get it going. They do NOT have the pool bar open - its closed! WTH, its outside no different then every other bar in the whole place. Disco closed. The prices are outrageous for items on property. The disco closed. All the shops in the gallery on outskirts of property - closed. I cannot believe this location. The beach is windy, the waves are there for body surfing and boogie boards, this is not calm waters, red and yellow flags for 8 days. Its a 30 min drive from Cancun, not too far for transportation. I have been a regular at Ibereostar at many locations in the past including this location but being this is there new normal I am not supporting them any longer. Look else where. Wish we went elsewhere and had a good vacation. Also embarrassing I recommended this place to others.

    Individual ratings:

    Location

    Location-2

    Service

    Service-3

    Value

    Value-1

    Front line on the beach not for those who paid to enjoy it.

    Reviewed by Den_Tagin() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Iberostar is a great hotel, but there are those moments that wish could be addressed. The local beach sales people that usually offer you cheap products on the beach will occupy one of the beach front huts. At times get too loud and and servers would bring them beer from all-nclusive beach bar. After beer or two gets more loud, laughs, and good times. Well, everything has its place and time. You have to settle for second row and enjoy them having a good time right front of you. If you ask me I prefer a front row and ocean view. They can have good time it's up to them but give priority to those who paid to be here and enjoy their short vacation.