Paradisus Playa del Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12100 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent staff

    Reviewed by Vitaliana M(Danbury, Connecticut) on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent vacation! We had the best service, the beach and pool staff at the Reserve were outstanding, shout out to Daniel, Alfredo, Elias& Eliseo & Elvis! They were friendly and provide excellent service, everything was COVID safe. Exactly what we needed for this trip.

    Best meal and service all week

    Reviewed by Lawrol1(Liberty Township, Ohio) on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Maricela and Jose took excellent care of us. The food was delicious and the presentation phenomenal. Make sure you eat at Hadar during your stay! The salads were huge and all our entrees were not only very tasty the caliber was extraordinary.

    Fuego Restaurant

    Reviewed by Thatmancr() on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All of the food was delicious. When my wife and I couldn’t decide on an entree our excellent server Roberto who catered to our every need suggested the tuna which complimented our appetizers perfectly. Highly recommended and enjoyed

    Naos restaurant

    Reviewed by MoseyO45(Littleton, Colorado) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Alberto Utrera, Antonio morales, Luis May are absolutely amazing. They are polite, fast, funny and efficient. They make this experience that much better. If only they could be at every restaurante here! Thank you guys for your hard work!

    Alberto Utrera, Antonio Morales, and Louis May

    Reviewed by syerenam() on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I spent a week at paradisus playa del Carmen, and the staff was incredible. Especially Alberto Utrera, Antonio Morales, and Louis May at the Naos restaurant! They went above and beyond all expectations. They were funny, happy, and anticipated our needs and our drinks were always full. They made our trip that much better. 10/10 would recommend!