Playacar Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1570 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Clean and convinient hotel

    Reviewed by bertila2015(Lund, Sweden) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We got a very good impression from the beginning of our stay. The room we had was nice and clean with balcony. The restaurants in the hotel are good and the buffé good. The personell were very nice and friendly. The pool and beach were clean and good. The hotel has a very good location close to Playa del Carmen. We had great time here and we want to specially thank Olivia in the buffé, Ruben a waiter, Ignacio Playa guardian, Andres cleaning around the pool and Carmen in the reception. Thanks for making our stay so nice. Looking forward meeting you all again.

    Playacar Palace is GREAT!

    Reviewed by Cliff A(Boynton Beach, Florida) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time visitors. TripAdvisor reviews led us to this place and all the great reviews came true! We had a problem with our room assignment upon check-in. Management noticed our disappointment and understood. Next day our room was changed and a credit was applied along with a couple of 25 minute massages. We were flying the rest of the week and we will definitely want to return to Palace Resorts as we now understand the brand is based on Gorgeous and Perfectly maintained properties as well as Top Level Customer Service! These principles were evident throughout our week. Isabel, the Public Relations Manager, seems to have adopted us and came to our room and sought us out repeatedly to make sure everything was great. We were treated like royalty and that is rare. Food was great and just enough restaurant choices for a week's stay. Buffet was excellent at all times we needed it. Loved the selections. Soups amazing. Small desserts exquisite. Hamburgers delicious. Bocelli's beautiful. Momo great for dinner and hibachi--Victor is the greatest hibachi chef I've ever seen. Wait staff everywhere amazing. Daniela at the pool was on top of our every drink and food need. Location is amazing right at start of 5th Avenue. So many good looking bars and restaurants there it is a shame not to be able to use them because of the all inclusive. Hotel is immaculately clean. Always cleaning. It is incredible. Hot tub in room is awesome. Excursions and transportation planning are meticulously planned and executed. We played golf at Moon Palace and it was an outstanding day. We also did a Sunset Cruise and it was quite nice. So many of the guests are Members of Palace Resorts. They are so enthusiastic and thrilled with the Palace properties they've proudly enjoyed. That spirit is infectious. Our situation in life does not lend to purchasing membership but we certainly want to come back. P Probably the best all around vacation we've ever had. We are spoiled by this place.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wonderful Vacation!

    Reviewed by rml757(Hampton, New Hampshire) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The restaurants were the best-Italian was excellent !! Nice people and always willing to help at the beach with chairs and umbrellas. Pool and swim up bar was beautiful. I had several Spa treatments and the staff was wonderful. Beautiful Place!

    If it wasn't for the staff..

    Reviewed by 172shivc(Vancouver, Canada) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We visited this resort in Jan 2020 and we were travelling with our baby. We heard really good things about this resort and the reviews were amazing! It's a smaller resort, food is alright, pretty simple repetitive buffet, but it is THE people made our trip! This resort is catered to "Diamond Club" guests, which is understandable since they paid for this yearly membership. A lot of the reviews are from those members, so just beware that if you don't belong to the diamond or elite membership club.. you are not priority. We were very disappointed how some of the staff spoke to us and just little things here and there. We have stayed at a few resorts (NOW Jade being our fav!) When a family spends close to 5k on a family vacation the little things DO matter. However, if it wasnt for Azael being a superstar we wouldn't even give the 3 stars. He was so kind, great service, attentive, and just so genuine! You can tell when someone is a good person at heart and he truly is. Wishing him and his family the very best! Also, Isabel the manager went above and beyond- she is genuinely a good person who wants to help and was very accommodating with our baby. Overall, for the amount we paid was not worth it and will not be returning- mediocre food, ok entertainment, ok service. I am very disappointed since I picked this resort ..and cant blame my husband for this one lol!

    One of our faves

    Reviewed by Wheatiefan25() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a wonderful stay. The staff treated us so special and the facilities and amenities were very nice. A perfectly sized resort for getting around, and the access to Playa Del Carmen for shopping, or site seeing was awesome. Definitely be back. Beware though if you rent a vehicle to tour Cozumel keep an eye on the pump when refueling. They have a scam to distract you and suddenly 300 to 400 pesos are added to the total on the pump. This was at Pemex and as soon as they did it I knew it but decided not to make a scene. They caught us and our friends this time but never again! If they are enthusiasticaly waving you in keep on going. Scammers like that give Mexico tourism a bad name. Pemex and all companies should be aware of this and gas pumps should be regulated.