Playacar Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1756 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Elvis Presley show at Playa Car Palace

    Reviewed by Wander205504(Cozumel, Mexico) on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Really enjoyed the great look and sounds of Elvis impersonator. Just wished for more songs. Great voice and a perfect match on costumes. I would highly recommend seeing one of his shows. You will love it.

    THANKS TO POOL STAFF

    Reviewed by 517shawnw() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    All I can say.,.. if it was not for the pool, wait and beach Staff are trip would have been terrible. I can't remember everybody's name but Jeorge was awsome.... thanks for the Agua horchata.. and our server Gabby. They were Outstanding. I cannot say that for the rest of the hotel staff. I found them to be somewhat rude and uncooperative. The restaurant were ok. We enjoyed rpom service. Especially for breakfast. I forgot to book return transportation. Normally they will call you to remind you. When i call and explained They said to bad. I ended up paying for it. As a member, I dont think ill be visiting this location again.

    Perfect fall escape to Playacar Palace

    Reviewed by J8747GDjenniferg() on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time exploring Playa del Carmen and Cozumel. Highly recommend Playacar Palace, best food and service! Carmen was the best bar tender at the pool, but all the servers work as a team, the food and drinks were great at the pool! Dinner at the Italian restaurant was also fantastic. Rooms were very nice.

    Playacar Palace

    Reviewed by rbtcancun(Anaheim, California) on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I went to Playacar Palace for a couples trip in October. We arrived in Cancun and were informed that Hurricane Delta was hitting Cancun at a Category 4. Our membership at Palace Resorts was the best thing for us. They took us in and sheltered us with about 3500 other guests to their Convention Center at Moon Palace. We were completely safe, great accommodations and plenty of food and water. Once Hurricane Delta passed, we were able to head to Playacar Palace for our vacation. One of the most beautiful destinations in Cancun. We were greeted by the staff with open arms, right after a Hurricane just hit. We had an amazing two weeks at Playacar Palace. Every morning, we had great service at breakfast. Francis the manager at Del Mar welcomed us every morning. Dionicio, Portfirio and Sortero were amazing. Friendly and kind each day. We were at the beach everyday to enjoy the amazing ocean and view. Ignacio, the Lifeguard, kept us safe and watched over our area all week. Gaby was awesome all two weeks bringing us ceviche, special drinks, and great lunches. Edar, the diamond pool concierge, made our days at the beach special. He works extremely hard taking care of our every need. He had our beach chairs set up for us everyday.. We also had a great tour on bikes with Brenda around Playa del Carmen. The activity Director Alex is the best. Great time paddle boarding early in the morning. Then he had great entertainment in the evenings after dinner. Elvis is alive!! The Mexico Show. Thanks Brenda and Alex. Dinners were amazing every night. The Italiano and Momo Restaurants are excellent. Jesus, Antonio, Dubar, Ricardo and Luis are the best. Had great suggestions for creative dinners and deserts. See photos. Antonio, the Manager, really went out of his way to make sure we had the best table, romantic dinners, great wine suggestions and amazing creative deserts. Momo has the best Teppanykai Table. Jonathon and Mario are amazing chefs. Paola, the manager, really made sure we had great service from Antonio and Pablo. They also have been creative by adding Shabu Shabu menu. Very different style if dinner, excellent. Cesar iand Miguel helped prepare a great dinner for us. Would never expect this in Playa del Carmen. Very creative. We had an amazing special dinner on the beach for our last night. Lobster, Salmon, Shrimp, Steaks and great deserts. Fabiola and Olivia really took care of for this dinner. The General Manager, David Rubio, runs an amazing Vacation Resort. The best on in Playa del Carmen!. We couldn’t have this special vacation without Paola and her team member, Tania. They had all our dinner reservations, spa menu and activities all ready for us for the two weeks. They really make our trip special. Thank you David Rubio for your whole team. They are like family to us and they always have a smile on their face, in the aftermath of the Hurricane, they still provided the best service, food and ambiance that a couple could ask for. Go to Playacar Palace.

    Playacar Palace (Palace Resorts) Playa Del Carmen

    Reviewed by jonir905() on Nov 14, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We have been coming here for over 10 years and we just return from our week vacation on November 8th. Very disappointing to say the least. First of all, they promised us 1,500 resort credits which they didn’t honor because their policy changed as of August 1st. Even though our reservation confirmation stated that we were entitled to the $1500 resort credits per room, they still would not honor it. Secondly, The food in the Italian restaurant and at Momo‘s Japanese restaurant was horrible. And lastly, the way they treat their staff is absolutely ridiculous. One of the pool waitresses who is such a hard worker was crying because of her boss Omar. This is very hard to witness.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-3