TRS Yucatan Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5852 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent Getaway

    Reviewed by ryanmP6648WW() on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was our first trip since COVID entered the world and it was awesome. The staff was helpful and friendly everywhere we went. The food is great. The pool is awesome. The beach was one of the nicest beaches we've ever been on.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    vacation

    Reviewed by lmontes2021(Rialto, California) on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    the service is wonderful the whole staff is very friendly and ready to help . the resort was beautiful and clean. they have many different restaurant to choose from and the lobby DJ was great to work off all the food we ate. it was close to playas del carmen. we would go again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great Vacation

    Reviewed by jordansidni(Granbury, Texas) on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I really enjoyed our stay there. From the room, to the pools, and restaurants everything was wonderful! 7 days was not nearly enough time to stay. We look forward to coming back very soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing fun and relaxing stay at TRS Yucatan

    Reviewed by nicolei797() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful time at the TRS Yucatan it was our third time at the resort but first time with TRS and we were very impressed with the staff and the cleanliness. Our butlers Ramon and Selene provided excellent service and were very friendly and knowledgeable. Shout out to Diana from the infinity pool activities, she was so amazing with the dance lessons, guacamole, and ceviche making! One of our favorite bartenders Pedro was great too and all of the staff were truly wonderful. Definitely recommend the upgrade to TRS it was worth it for the relaxing atmosphere, infinity pool, freshwater pool and beach cabanas. Thank you for an incredible experience!!

    Terrific with a few problems

    Reviewed by dcmc17(Swedesboro, New Jersey) on Feb 21, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just back from a week at TRS. It was our second time there and overall, it was still a terrific resort. Covid has caused a reduction in occupancy and so, not all of the restaurants are open each night, but at least two are open each night. We loved the food at each of the restaurants we sampled except for La Boheme. Menu was a little exotic for our tastes but others might enjoy it. Everyone was extremely friendly and accommodating and the resort was relatively empty. We encountered a couple of minor problems. We only had tepid water in room 6518 for days. We complained but they said they were aware of the problem and were fixing it. They did not so we switched rooms to room 6831 on day 5 which was an inconvenience but it had hot water. My advice is before you unpack, run your shower to check if the water is hot. Secondly, we confirmed a ride to our Covid test with two different butlers the night before but the next morning, no one showed so I had to walk over to Helios twice before a driver appeared. Speaking of Covid testing, the resort is using the test to trap you into meeting with a representative to schedule your appointment. We told them upon check in that we did not want to attend their presentation for their travel club but of course, they made us meet with someone anyway to get a testing appointment and that presented the opportunity for the representative to give us a shortened pitch. The kicker is that even after that, they gave us two testing appointments for my wife and me over an hour apart. Luckily, when we went for the first appointment, they gave us both the test. Finally, a few very minor suggestions would be to add some shade to the infinity pool along with some trash cans. Changing up the music every few days at the pool would be great so you don't have to listen to the same soundtrack all week.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4