TRS Yucatan Hotel

Had a great time in the midst of Covid. Disappointed that there was no entertainment (apparently closed due to state law) and that most restaurants weren't open every night but crowds were down so I guess that's a fair trade off. Great pool experience at the TRS main pool. Generally, I'd rate the food as good, not great. The exceptions to this would be Helios and Sumpturi which were excellent. The other pleasant surprise was the daily lunch grill that was poolside. Different menu every day and food was excellent every day.

For the price, because it was post-COVID<, it was a good deal. But I would not stay here again unfortunately. The food was alright - I found myself eating the same stuff everyday because everything else I tried wasn't great. The pools need some upkeep. They look pretty worn. Our room never stayed cool, our jacuzzi never could have hot water, I had stuff missing from my room and it could have been a mistake but no one ever followed up on my request or resolved the matter. We were also promised free transportation and to book within 24 hours but they denied us that because they updated their policy recently to 48 hours but we were never notified. We were then told we would have to book a $100 one way ride. I felt like they could have handled that situation better. They just told me there was nothing they could do even though I showed them the email that said 24 hours. The bartenders were EXCELLENT. Alfredo is the bomb - you should give him a raise! He was the best bartender you have and a wonderful person!

I have a big complaint about the hotel administration. I stayed from April 24th to May 1st (room 6728). The big problem is that my fiance had her reservation as a single room and we could not add me to her room with some excuses that only her could do that modification. She went to the administration and they said that only her travel agency could do that by calling the main TRS headquarter (Rep Dominican I think). The travel agency did it and even so they could not do that. So, my fiance couldn't do it, the travel agency couldn't do it, and the hotel could not do it. So, whos the responsible for that? Anyway, I had to go there and pay the full price of a room to be there with her, so instead of 100 dollars/ day, I had to book the full week for 260/ day. I've never seen such a thing because she paid the same price also.At the end we had 2 rooms. I would like to move to another hotel but her reservation was not possible to cancel. Anyway, I am not happy with this situation. I always stay in 5-star hotels and resorts and they always manage add-on guests very nicely. The hotel and the employees are really nice, but what happened is is something that will make me think 100 times before booking with you guys again.

This place is AMAZING! All inclusive means all inclusive. 24/7 room service (included). Fully stocked and restocked daily fridge (included). Our villa 67 had butlers. Eric and Luis went ABOVE and Beyond! So helpful and very friendly! Everyone on the property was so friendly! You can tell they truly enjoy their jobs and it shows. Most places everyone is meh and here everyone was AMAZING! I will absolutely 100% be back.

With Covid many parts of the resort were closed but the sections that were open were spot on. Loved the activities. Benjamin and Diana were so friendly and energetic during water aerobics and water biking. Dyeno always spent time chatting (and of course selling spa packages) We made so many new friends...We’ll be going back next year!!