Secrets Akumal Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7936 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    This resort goes to 11!

    Reviewed by Martdg(Midwest) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We’ve been back for a few weeks now, but I feel I’m still glowing with happiness from our stay at Secrets Akumal. My spouse and I traveled with my two sisters and their husbands to celebrate milestone anniversaries this year. Most of us in our group were already vaccinated, but we still appreciated all the precautions the resort & staff took for Covid safety. It looked like most resort guests were respectful of staff safety as well and wore masks where applicable. My spouse and I have been to all inclusive resorts in the past, but this was our first trip to an adults only. It exceeded my expectations and I can’t imagine going back to a family AI. What I disliked about previous all inclusive trips was feeling trapped on the property, a lack of things to do, and feeling like you were eating at the same places over and over again. At Secrets Akumal I didn’t want to leave the property, there was always something to do, and the food/restaurant selection was plentiful. The excellent service started with the staff prior to our arrival. We emailed the concierge that our group was traveling together, made room requests, and reserved Bali beds. The concierge noted there are no guarantees on room requests, but took note on our reservation. To our surprise and delight we got the room we requested, plus they booked our party all together on the same floor. We had “happy anniversary” banners on our doors, champagne delivered one day to our rooms, and a special breakfast one morning. I couldn’t think of a better way to celebrate our 25 year marriage! We booked preferred club and enjoyed visiting the preferred club after a day at the pool. The staff was always so helpful and I wish I would’ve written down more names to pass on my thanks. As preferred, our building had it's own concierge who was very helpful by making nightly dinner reservations (allowed since we were a party of 6), checking on transfers, booking spa appts, and any other requests. I know some Secrets resorts have more perks for preferred members, but this was enough to make it worth it for us. We booked a Romance Master Suite Oceanfront and it was by far the best room we’ve ever stayed at and an all time favorite. If having a good ocean view is important, I would book oceanfront. The preferred club junior suite oceanfront views were excellent too. The lush tropical grounds are beautiful, so I don’t think you can go wrong with any room category. The grounds were amazing and reminded me of some of the resorts we’ve stayed at in Hawaii. It was very impressive and added to the overall experience giving a real “wow” factor upon arrival. I also loved listening to all the birds while walking the grounds, miss it already. The entertainment staff (day & evening) was truly amazing and really seemed to enjoy working at the resort. Even when we were not partaking in the poolside activities, it was fun to watch. The few times we did participate, it was fun and very memorable. Of all the evening shows, Quirky was our favorite. It took me a few nights to realize that it was a lot of the same entertainers each night, just different acts. Talk about talent! I wish there was a program that told about all the shows and the artists. I’m one of those nerds that likes to buy a program as a show souvenir and read about the performers. Overall the food at the resort was excellent and if I could get take out from Himitsu I would be phoning in an order right now. There were a few misses, but nothing that is worth mentioning. The decor & atmosphere at each restaurants was in keeping with the food it served, so it enhanced the evening dinning experience. A lunch favorite was the pop up meals poolside which varied each day. Top three faves were the seafood grill, seafood paella, and wood-oven pizza. My sisters and I enjoyed our morning ritual of coffee from Coco Cafe by the fountain before making our way back to the pool for the day. Great way to start the day! I’m sure I’m leaving so much out, but it’s hard to describe exactly why the vacation was beyond a 10. Top notch housekeeping, turn down service, and a stocked mini fridge added to all of the above to make the trip seem effortless. Even getting our Covid test to return home was smooth and easy. Granted, I’m sure the amazing sunny weather every day helped make the trip ideal. A few staff names I did manage to write down who helped make the trip memorable... Gabriela (concierge email) and all preferred club check in staff that helped get our room request fulfilled and check in effortless. Yair - concierge building 2, always helpful even when he had to switch buildings. Lessley - gave a poolside Spanish lesson and had amazing patience with guests Orlando & Enrique - great Bali bed service Juan (Bordeaux), Antonio (El Patio), and Jorge (Portifino) - servers who helped make these our favorite restaurant experiences. Marina - the best poolside server who provided excellent service and made us laugh whenever she served Piña Coladas to the men in our group.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Incredible Experience!

    Reviewed by Kelli O(Columbia, Missouri) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an incredible time at Secrets Akumal. The service was incredible, food was delicious and it was true paradise. We got lucky with the weather and had sunshine all week! 10 out of 10 would recommend!

    Great vacation at a great resort

    Reviewed by O5262XEdebbiet() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Akumal is a wonderful resort. everything was very clean and sanitized. We stayed in a preferred club swim out, room 6104. It was very clean and stocked with great bathroom amenities and a stocked fridge with many choices of refreshments. The bed was super comfortable. The resort is like staying in a rain forest, lush greenery where ever you walk. The beach was beautiful, the ocean was calm enough to get in the water. The last day we were there a lot of seaweed washed up on the beach but the staff kept up with it as best they could to keep it clean. Very hard workers. The restaurants were fantastic, great food, great presentation and friendly staff. Two things that were not so good. Our preferred club swim out pool was to cold to get in, I was told that they were heated but ours was not. so that was disappointing because we paid extra money for the amenity. The other was the mexican buffet served at the pool the last night we were there. The food was not good and actually my husband got sick and was sick for 7 days after we got home. My suggestion is eat ONLY at the restaurants and not the outdoor buffets. This resort was everything we had hoped it would be with much more. Even though we had 2 things that were not good we would still go back and visit.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Perfect choice! - Secrets Akumal Riviera Maya

    Reviewed by jelole71(Knoxville, Tennessee) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Secrets Resort in Akumal is really a great place to visit. The resort is quite large and the layout seems to meander you around with purpose. We stayed 9 nights in building 8 which was not a preferred club bldg. but was in my opinion a great location across the resort. I believe we dined at every open restaurant but the daily lunch buffets, poolside were a super nice touch and we attended a few of the nightly dinners too, which was a great option and really opened up availability to the restaurants which a few don't really hold many guests at a time. Seaside, El Patio and Oceana seemed to have the biggest capacity with Portofino, Himitsu and Bordeaux seeming smaller in size. Stay flexible - your on vacation! The nightly entertainment was great too, loved, loved, loved the Quirky Show - it was a cool surprise! The beach and pools were just awesome. Also, the bar manager does a great job!! We've been to other Secrets resorts and the call brand liquors at this resort were much better than some other Secrets resorts - THANK YOU! Finally, I want to thank several individuals who made our visit special - it was my 50th bday and I had friends and family on this visit too, they all treated us like kings and queens: Ricardo & Linda, our building's concierges made me feel very special. Even Claudio, building #9 concierge was so kind and sent a bottle of champagne to our room when he heard from my family it was my 50th bday - un abrazo, Claudio!! Ivan and Leonel, our beach and pool concierges - they checked on us constantly and went above and beyond to make sure we were taken care of. We can't thank you enough for tending to anything we needed during our visit! The whole activities team is amazing. They are super energetic, warm and really want people to get involved. Thank you Marianna, Oscar, Rene, Paulina (first week with the team but acted like a pro!) and Rodrigo; of course Jordan too was a lot of fun and tolerant of "Kevin." Our beach and poolside servers were just the best: Arelya, Liseth, Hector - thank you and we appreciate how hard you work to make all guests happy all day long! Sincerely, last but not least: Edwin at Sugar Reef Bar - goes above and beyond when you ask for something unique; Carlos @ Himitsu was a great host and chef. We had a good time at the teppanyaki table thanks to Carlos. And every evening, Abraham, Magda and Alvaro took good care of us at Rendevouz - thank you too for all your hard work. We all loved Secrets. My brother's first visit and at the end of the visit, he ended up saying he liked this resort even better than his last visit to a different resort, nearby. Great job all!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Luxury in paradise

    Reviewed by Explore62648221900() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fantastic service! Food was outstanding; beautiful, clean resort. Excellent COVID precautions in place. Poolside service by Lascano and Felipe was outstanding! Mariana with the entertainment team was great! Alfredo with food and beverage was so helpful with dinner arrangements and wine selection! David was fantastic concierge in building 4. Carlos was helpful with many services! Can't say enough positive things about the resort and the staff!!!!!