Secrets Akumal Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6577 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best Secrets Resort Available

    Reviewed by Cavett(San Antonio, Texas) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed there for three days, and it was the BEST! We’ve been to 5 Secrets resorts, and this has been the best by far. You won’t be disappointed. The food is great, the service is even better, and the resort itself is beautifully designed and maintained. If you’re hesitating, DON’T! Book now. It’s about an 80 minute drive from the Cancun airport. We used Canada Transfers to get to and from the resort and had a great experience. The beach is beautiful. No water shoes needed and no concerns with seaweed. The water was a bit cold, but we also went in November. The only con was that you can hear the people on the the floor above you while in your room. It’s not a huge deal, but if you’re a light sleeper, ask for a top floor. I would go back in a heartbeat. Love love love Secrets Akumal.

    Secrets Akumal

    Reviewed by suzymlee89() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great getaway for any couple wanting a more intimate atmosphere. It was the perfect balance of romance, adventure and relaxation. The rooms, food and service were phenomenal. I would highly recommend this resort!

    Wonderful staff, Beautiful Resort, confusing layout

    Reviewed by Mooseknuckle81(Morgantown, West Virginia) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First off, the staff are WONDERFUL! I am horrible with names, and hope to update as I remember theme, but all were amazing! The resort is beautiful, but it’s beauty comes at a cost. The beautiful foliage makes navigating this large resort difficult. Right now my wife and I are 3 days into our stay and still have trouble finding things. Also, it is all inclusive, but in order to enjoy some of the better seating at restaurants, and other perks, you must pay extra, buy a bottle of wine, etc... After several all inclusive vacations, I have not witnessed such a huge push at up selling everything. Don’t get sucked into the resort shops either. Everything is more expensive than you would pay elsewhere. Food at the restaurants is good, but so far I can’t say great. Small portions compared to other all inclusive resorts I have visited in the past. The beach is very clean and beautiful, the pools are great, rooms are large and comfortable, and it feels very safe. Could use more activities to get guests involved. There are lots of daily activities, but not all have been great. It is a very relaxing vacation, so far, but only time will tell. I will use Secrets in the future, but maybe not this resort.

    Secret's out! This place was fabulous!!!

    Reviewed by Timetogoadventuring() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Secrets Akumal is a gorgeous resort. Our suite was oceanfront and so over the top! We felt like royalty! Our building concierge was the best! Everywhere wonderful service and stunning views. Sweet beach! At 56, I experienced room service for first time and it was awesome. It wasn't here's your food at the door, it was like a production with everything set up so formal. Wow! The evening entertainment provided was excellent. The evening restaurants we chose were Bordeaux, Himitsu and Oceana. Food and drinks were all good. Pay attention to dress codes. Our only problem was at Bordeaux where my friend's shorts were deemed not dressy enough by the hostess. He left and came back in dress slacks. She made us wait an unbelievably long time. Finally had to ask if she had forgotten us since very few diners remained. Of all the available tables, she sat us in what she deemed the worse table. Joke on her, we loved being in that corner and it's a special memory! Our servers treated us extra special. We visited and laughed with them, helped people figure out where the restroom was hiding and had a really great meal. No hard feelings, sometimes it's better to laugh about some situations. I've stayed at other Secret locations, but this place was the best. Can't say enough good things about our experience.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Memorable luxury

    Reviewed by monkee64(Logan, Utah) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was so impressed with the quality of food and amenities at this resort. The staff was so friendly and helpful, and made the stay a memorable experience. The resort is beautiful and impeccably kept. I loved the food and drink selection.