Secrets Capri Riviera Cancun
What to expect (based on 12215 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Secrets Capri Rivera Cancun
Reviewed by 581sherim(Johnston, Rhode Island) on Aug 19, 2019
Loved everything from the hospitality, to the dining, smiling polite wait and service staff and the spa was amazing! My husband and I celebrated our 25th anniversary and Secrets made it extra special!
Secrets Capri Aug 2019
Reviewed by Melody P() on Aug 19, 2019
I had an amazing vacation at the Secrets Capri. The hotel price and food was great. I love the adults only atmosphere. The rooms were spacious and clean. Lili Sosa with Unlimited Vacation Club helped arrange everything for us. Lili was there every step of the way she helped answer questions, arranged transportation and excursions. She was personal and built a great rapport with me. Lili was AWESOME and thanks to her I had no problem trusting Executive Services and Unlimited Vacation Club.
Last minute get away
Reviewed by swags1016(Long Island, New York) on Aug 19, 2019
We booked last minute (a week before) for a get away. It's a small resort, a little on the older side but the staff is AMAZING. The food was very good.The pool has more room than pictured. We never had a problem getting a chairs or towels. The beach had seaweed the first 2 days we were there but it was clear after that. The shows were entertaining and there was always something to do! Some stand outs for us were Juan at the swim up bar who always knew your drink. Eddie and Joel were awesome in the restaurant. Ana was amazing at booking all our stuff and Victor was always available to answer our questions. Alex set us up to visit the resort in Tulum and listened to what we were thinking. Chris and Yari on the entertainment staff were amazing always smiling and getting the crowds going.
Individual ratings:
Cleanliness
Service
Nice resort but watch the food
Reviewed by Alexandria H(Philadelphia, Pennsylvania) on Aug 19, 2019
My husband and I just returned from our trip to Secrets Capri. This was our second time visiting this resort and our 5th time to Mexico, all at Secrets. First the good: the resort is very nice, the staff are amazing, and the entertainment staff do a great job with activities. The resort is small which is nice, you meet people easily and can make some fun friends for the trip! The wait staff are always right on it and are so nice. Now the bad: I was very disappointed with the food quality this visit. I’ve never had any issues at the other resorts (or even this one, our last stay was 6 years ago). But the quality was very disappointing. Even my husband who will eat anything said some of his food was either very fatty or didn’t taste good. The other thing was the room. While the room was fine, the walls are paper thin. Every night I was woken up by people in other rooms coming back at 1 am I could hear them talking and slamming doors. Overall it is a pretty place and we did enjoy our time, but so disappointed in the food.
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
Secrets Capri
Reviewed by snn782019() on Aug 18, 2019
Overall a good experience with a few issues. First the good...this is a small resort, which I found charming. The staff were all very nice and accommodating, and the spa services are amazing. The not so good...mini bar in our room never worked despite several reports to staff and the food could have been better. Parts of the beach had lots of seaweed, which I understand is common in Cancun. If you are looking for luxury on par with some of the other Secrets resorts you probably won't find it here, but I still enjoyed my stay.
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
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