Secrets Maroma Beach Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 15386 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Secrets so good..could have been better

    Reviewed by kcgirlie(Missouri) on Aug 22, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We arrived at Secrets on a Tues afternoon and had quick and efficient check-in. The rooms were in building 24 which was well situated in the resort complex. Our room was wonderful and well-kept the entire trip. Room service, bar, turn-down were all great. The step-down in the room is unfortunate as it serves to productive purpose. Our friends, travelling with us, had their automatic light come on all the time. (Secrets answer to the step down was a light that tripped when you got too close). The pools were also wonderful with our favorite being the skinny pool nearest the beach and also near the bar. Alberto was an amazing waiter who was always on the spot with drinks and remembered our names every time. The only downside to this resort really is the food. It is, at best, average. We have stayed at other Secrets and the food was better at others. The Oceana is a good seafood option with great staff but the food again was average. The buffet option was only open for breakfast and lunch, never dinner. We happen to have diverse food tastes and usually like the buffet but it isn't an option. We tried the Italian, the Mexican and the Hibachi also. They were good... just good. The French restaurant was not open several days so we couldn't get in there. The spa is good but overpriced and I would suggest you run when they ask you to attend a presentation of see what all the resort offers. They will tell you the time spent will be 90 minutes but 3 hours later... you get the picture. Plus we will not pressure you they said but sent multiple sales persons to try again. The resort was not busy and getting into any restaurant was easy any nights. This location seems to have late nighters and late risers. We seems to be unusually early compared to most of the group. The staff and atmosphere is really great (even though the beach was covered in seaweed the whole time). The week was extremely relaxing and we enjoyed it immensely.

    Great 5th year anniversary!

    Reviewed by Amanda G() on Aug 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just returned from Secrets for our anniversary and we loved it. We stayed in a swim-out and it was worth it. We arrived with champaign in our room. We hung out there mid day when the sun hit the area. The pool there is slightly cooler than the main pool, so we used it to cool down a lot. The room has great air conditioning, hair dryer, double sink, great fountain shower with a seat too! The bed pillows were great but the mattress was too firm for us. There is a giant jacuzzi tub by the bed too. The staff was wonderful, calling everyday to see if we needed anything. The main pool is huge with a pool bar and another one not in the water. These by far were the best places to get drinks during the day and they kept on coming as the staff is always waiting on you. I loved Alberto. There is a grill by the bar too to get snacks. There is also the lobby and night-club bars. The food at the buffet was good and it was nice to be open til 4. The dinner portions are small but look fancy. The entertainment is great. There was either a show in the theater (which is really nice) or a show going on during a dinner buffet outside some nights. There is kayaks on the beach to take out and even a kayak tour that goes to a small reef. The beach was beautiful with a beach bar and the seeweed was cleaned often. I wish we could have stayed there longer! The only downside is there isn’t much vegetable options at dinner, no hard liquor in the room, and the gym is warm with only fans.

    Awesome Vacation

    Reviewed by hddavidwms(Springfield, Tennessee) on Aug 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Resort and service is one of the Best we have enjoyed through out our years of vacationing.. Room service was great and very professional, food and drinks were fresh made and very good. Pools, beach w/bar service is very nice. We will return for another visit in the future.

    Outstanding Honeymoon

    Reviewed by JSD4477() on Aug 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my wife stayed here for our honeymoon and were blown away by the quality of food, service and facilities. Food: All the restaurants we visited were of the highest standard, especially the à la carte restaurants. The French was our personal favourite although this was a close run things as the service and food was brilliant in all of them. One thing to remember is that men will need to wear trousers (long pants) and a collar to eat inside and the Asian restaurant is all inside. I hadn't packed any but the concierge gave me a pair for the week. Service: From the moment of arrival everything was taken care of. Servers would find you whenever your drink was empty to bring a replacement, even top shelf spirits, and the service at the restaurants was the best we have experienced. As previously mentioned the concierge, Roberto in our case, was on hand all day to give advice, sort issues, book trips and it was great knowing we had him there to help us. We even called him after we left Maroma for advice on where next to move to. Facilities: The rooms were modern, spacious and well equipped. The beds were huge and comfortable and very quite at all times of the day. The poolside had plenty of high quality sun beds with umbrellas and lilos to relax on in the water.

    50th Birthday Celebration Abroad

    Reviewed by PK722(Atlanta, Georgia) on Aug 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Excellent customer service, friendly and attentive staff. Lots of activities. Large variety of great tasting food and beverages. Fun social events and entertainment for all ages. Clean, well appointed accomodations. Phenomenal room service. Various age groups and people from all over the globe. Raul and Cain and others I'm forgetting, Gracious for the hospitality.

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