Secrets Maroma Beach Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 14720 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    50 th birthday

    Reviewed by NorthStar36901706006() on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We traveled with six friends total for a friends 50 th birthday. We had a great experience. The rooms , staff and atmosphere were excellent. More music at the pool throughout the day would have been nice.

    Anniversary saved

    Reviewed by Pioneer31443114101() on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were very happy with the Secrets Maroma. The entire staff but especially our concierge Rogilio Arroyo d beyond to make our resort experience excellent. Even the rides to and from the resort were handled very well.

    Fab Beach

    Reviewed by tryangle(Kelowna) on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my 5th visit and i really enjoyed going back, We noticed a few changes since our last stay. The beach is beautiful but they now have 4 chairs under 1 umbrellas when you are a couple the last thing you want is to share. The sun moves and you are stuck with no shade as you can move around.. More umbrellas are needed they could use portable umbrellas when needed. Maroma kept the beach nice and clean and the bar service was excellent the waiters and waitress work very hard our beach waiter Marco was very personable and knew exactly what we wanted. We did not visit the pool as it was certainly a party area with bubbles in the pool, the entertainment crew were certainly lively and kept the momentum going. We were there to relax so we stayed away. But the pool was packed and everyone at the resort the pool area. Great space for people with different interests. This time round we found the restaurants food was not as good, it seem to be lacking... Service was a hit and miss with long waits. Italian Restaurant was a nice surprise.. The French restaurant was very disappointing The Asian restaurant is a must. The Steak restaurant was excellent but the Fish restaurant this time was not good they only had Grouper for the 10 days we were there as the special which was the same at the grill for lunch. The rooms were spacious clean and bright. Room service was very slow, Would I go back yes I love the beach.

    Best Secrets so far

    Reviewed by T5919XKjasons(Minneapolis, Minnesota) on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visit a Secrets resort annually, but never the same resort twice. They are all great. Secrets Maroma Beach is the best Secrets so far. Property perfect, staff greatest, rooms spotless, Exercise room clean and spacious. At the pool - Antonio & Santiago were both very attentive to our needs all week. Best food of any Mexican resort we've been to since the 90's. We enjoyed getting to know the manager of El Patio / Himitsu. She does a great job. (Sorry, forgot her name.) Attend the Tequila tasting with Hector at El Patio. He's an expert. Buy some Mescal. El Patio's Irma made the world's #1 Guacamole at our table, & we ate grasshoppers. Pablo at Bordeaux is an excellent waiter. Concepcion and Iris for your massages. Both are awesome. Pevonia Spas rule. Charlie with the e-team taught us the true meaning of Mexican Espanol. Delphino assisted us at Himitsu, which was the best restaurant on the property. The 3 dudes in the Jersey Boys show blew us away, especially the Argentinian. Wow. We will definitely be back. It will be tough to move on from Maroma. Todo Chido!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Secrets Maroma is the Best...!!

    Reviewed by Jim G(Port Ewen, New York) on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Outstanding Resort...!!! Just like a high-end luxury Cruise without moving. The food, drink, pools, nightly shows were all top notch. The staff was extraordinary in their service, both solicited and unsolicited. They staff had the skills to know what you wanted and got it for you before you even asked or knew yourself. Amazing...!! Sometimes it was a little challenging to get a lounger at the pool and a couple of days the ocean/beach had lots of seaweed, but those were minor compared to our overall very enjoyable

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX