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  5. Palmaïa - The House of AïA

Palmaïa - The House of AïA

5.0 star rating

Exceptional accommodation with superior facilities and services.

  • All-inclusive
  • Family of 5
Hotel reviews summary

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit the hotel website for up-to-date information.

Overview

Set between the tropical jungle foliage and the picturesque turquoise waters of the Caribbean Sea sits Palmaïa, The House of AïA. This sustainable all-inclusive luxury resort invites guests to celebrate the complexity of the Riviera Maya while reconnecting with nature, the sanctity of life, and the true human spirit. Every effort was taken to ensure the original landscape remained untouched to feel the healing authenticity of old-growth trees and naturally occurring, cool-water cenotes. 

Inclusions

Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.

Other fees

  • $1.35 USD (plus tax) per room/per night
  • Included in your package price
  • Government of Quintana Roo environmental tax

Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.

Rooms

All rooms include:

  • 24 hour room service
  • A/C
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Slippers
  • Turndown service
  • TV
  • Bluetooth music network
  • Unlimited Calls to Mexico, USA & Canada

Select a room type:

Oceanfront King Suite includes:

Room includes:

  • 1 king bed
  • 538 square feet
  • Minimum 1 adult, maximum 2 adults
  • Balcony
  • Bathroom with tub and shower
  • Butler service
  • Climate control
  • Seating area
Showing slide 1 of 2 in image gallery, Oceanfront King Suite

Oceanfront King Suite

Showing slide 2 of 2 in image gallery, Oceanfront King Suite - Bathroom

Oceanfront King Suite - Bathroom

Oceanfront Queen Suite includes:

Room includes:

  • 2 queen beds and 1 sofa bed
  • 538 square feet
  • Minimum 1 adult, maximum 3 adults
  • Maximum 2 children
  • No more than 3 guests in the room
  • Balcony
  • Bathroom with shower only
  • Butler service
  • Climate control
Showing slide 1 of 2 in image gallery, Oceanfront Queen Suite

Oceanfront Queen Suite

Showing slide 2 of 2 in image gallery, Oceanfront Queen Suite - Bathroom

Oceanfront Queen Suite - Bathroom

Oceanfront Family King Suite includes:

Room includes:

  • 1 king bed and 1 bunk bed and 1 trundle bed
  • 538 square feet
  • Minimum 1 adult, maximum 3 adults
  • Minimum 1 child, maximum 3 children
  • No more than 5 guests in the room
  • Balcony
  • Bathroom with shower only
  • Butler service
  • Climate control
Showing slide 1 of 2 in image gallery, Oceanfront Family King Suite

Oceanfront Family King Suite

Showing slide 2 of 2 in image gallery, Oceanfront Family King Suite - Bathroom

Oceanfront Family King Suite - Bathroom

Amenities & activities

  • Elevators
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

    Kids Club

    The child guides are fully trained Waldorf Educators that operate under the Waldorf Teacher Training System, supervising indoor and outdoor activities around a dedicated children’s center. To let young imaginations wander and fill their day with fun, so parents can relax and get away…

    Age range: 3 to 12

    Type Amenities

    Eolo Beach Club

    • Bar
    • Music lounge
    • Live DJs

    Atlas Club

    • Bar

    Vegan Juice Bar

    • Bar

    Pool Bar

    • Bar
    • Pool bar

    Check-in time: 3:00 p.m.

    Check-out time: 12:00 p.m.

    Wi-Fi

    • Throughout the property
    Type of restaurant Type of cuisine Open for Additional information

    LEK

    • À la carte
    • Asian
    • Mexican
    • Plant-based menu available
    • Breakfast
    • Dinner
    • Lunch
    • Dress code

    Mar De Olivo

    • À la carte
    • Mediterranean
    • Plant-based menu available
    • Dinner
    • Dress code

    Ume

    • À la carte
    • Asian
    • Plant-based menu available
    • Dinner
    • Dress code

    Su Casa

    • À la carte
    • Snack bar
    • International
    • Plant-based menu available
    • Breakfast
    • Dinner
    • Lunch
    • Snacks

    El Caminante Food Truck

    • Snack bar
    • Local
    • Fresh healthy snacks and plant-based menu available
    • Snacks
    • Rooms: 314
    • Fitness centre: On site
    • Salon: On site ($)
    • Spa: On site ($)
    • Architects of Life program
    • Rituals of Sound program

    Paseo Xaman Ha Lt.1, Mza. 1, Playacar

    Playa del Carmen , Q.R., Mexico 77710

    52 984 877 3830

    62 km from CUN

    • Beach front
    • Public beach
    • 24 hour all-inclusive: Included
      • All meals plus snacks
      • Unlimited domestic and premium drinks

    Pools

    • Infinity pools: 4

    Water sports

    • Non-motorized watersports: On site ($)

    Other sports

    • Bicycles: On site

    Other activities

    • Beach activities: On site
    • 24 hour front desk
    • Baggage check
    • Concierge
    • Currency exchange ($)
    • Dry cleaning ($)
    • Laundry services ($)
    • Multilingual staff
    • Tour desk ($)
    • Valet parking
    • Wedding facilities ($)