Sandals Grande St Lucian Spa and Beach Resort reviews
11280 TripAdvisor reviews
March 2024 trip to Grande St Lucia
Rosalie C on Mar 23, 2024
Where do I start? All in all I would give this all inclusive resort less than one star. The female staff were very short with us with anything we asked. When we would ask them anything it was like we were putting them out of their way. The male staff were much better with us. I do want to say that there was one of the waitresses at the breakfast buffet that was very nice. Her name is Ivana and has a deep English accent. There was also a local gentleman that was very tall that worked in the Old English Pub as a waiter. He actually joked with us and was very friendly. I happened to leave my phone on the table and he was going to bring it to our room when he saw us in the lobby. There was a bartender that worked at the pool bar that was also friendly, his name was Peter. Now to the not so good stuff. We found that the only food that we really liked there was at the breakfast and lunch buffet along with the Old English Pub. Any of the other restaurants that you needed reservations for such as Gordons, we found the food was inferior to other Sandals we have been at. And the next morning myself and my fiance along with the couple we went with had bowel issues. This was not a good day to have something like this since were flying home that day. The hours for all of the restaurants and bars seemed to be all over the place. We never knew when one would be open or closed. One night we were looking for a restaurant to go to. We ended up over at the Barefoot one on the beach. There were 2 female staff members at the front of the restaurant. We asked if the restaurant was open and they very sarcastically informed us that it wasn't without just telling us that it would be open at 6PM. They just walked away from us. There was an instance where I asked for more waters and instead of just giving me more, they informed me at the front desk that I needed to leave room service a note. After I did this there were waters delivered to my room 3 times that day so I took them all. Not really sure if the staff communicates well with each other. The housekeeping was really good for the first few days. After that they weren't sweeping up any sand on the floors making the floors very slippery. We found that the locals on the beach were more inviting and friendly at times than any of the staff. We will not go back.
Spectacular Birthday Celebration
Fearless48478812771 (Greenville, South Carolina) on Mar 22, 2024
We were celebrating my wife’s birthday and had a great time. Once you learn that you need to be up before 6 am to reserve your chairs by the beach or pool, it becomes a game. One day I reserved chairs on the beach (we wanted shade, so we scoped out chairs all day on our first day there) only to come back and find someone else had left their stuff on them. Not wanting to be rude, I simply placed their items on the table and waited. A woman came over and said, “Excuse me, that’s our stuff.” I said it was no problem…she picked her stuff up and left. Not sure if she thought I grabbed “her” chairs or not. I was ready to ask what time she placed towels on the chairs to reserve them, but happily, didn’t have to do that. But you need to be there very early to reserve your chairs. That being said, the beach is very nice. Calm, small waves…beautiful waters…tons of fish. The pools are also great. The bar at the main pool served great drinks…and we enjoyed sitting in the water while having them! Our room (Club Sandals level) was fine…but the view was truly spectacular. Beautiful grounds, pool and Caribbean Sea views right out the window. How can you have a bad day here? We tried 10 of the 13 restaurants and truly enjoyed the Japanese restaurant, Kimono’s, the most. Toscanini’s (Italian, of course) was also fun and we enjoyed a nice dinner here. We had heard Gordon’s was the best restaurant of all, so we booked it immediately upon being checked in (you cannot reserve anything until you are on-site). I had been in touch for nearly 300 days with the staff, because I wanted a special experience for my wife’s birthday, and reminded the Club Sandals staff of it when I asked for the reservation. We ended up with a table that was not what we expected. But the staff at Gordon’s worked with us and provided a great table outside the restaurant on the dock with a spectacular sunset view. Thanks to them, her night was special. We were there to relax…it has been a tough last three months for us…so a trip to the spa was on tap. My wife had a facial and I got a massage (surprisingly, we were both in the same treatment room together). The staff was very nice and we left feeling great. Almost every staff person at the resort was kind and friendly…always asking if we needed anything. PRO TIP - Book the helicopter ride from the main airport to the small one near the resort. Well worth the money. We had two carry-on bags and they were able to take them on the copter with us. We had a nice driver from the small airport to Sandals who was very informative. Just note that we thought we would be on the helicopter within fifteen minutes of checking in…guess it was super busy because we waited in the Sandals Lounge for about 75 minutes. The helicopter ride is about fifteen minutes, and it is spectacular. We did take the shuttle van back at the end of our vacation…it took about 90 minutes over a windy, hilly route…but not too bad. This was our first time at Sandals and while we did not take full advantage of the amenities (FREE GOLF!), we enjoyed the entertainment in the evening. Overall, would highly recommend Sandals Grande St. Lucian! CAVEAT: Bring snacks…they do not have as much as a salted peanut or a chip at any bars! They have everything else, though!
Sandals Grand St Lucia
Sweckard (Laramie, Wyoming) on Mar 21, 2024
Our trip was great we were a party of 8 and couldn't have asked a better time. We did Scuba Diving and Natalia and Martin were the best. Natalia cooked Lion Fish that my brother in-law had shot that day, and sat and enjoyed it with us. Thank you so much!! The Wait and Bar Staff maybe didn't smile or seem as happy as the staff at Sandals Negril Jamaca, but for the most part were really good to us during our stay.
Celebrating our 50th wedding anniversary!
Jim S on Mar 21, 2024
My wife and I are celebrating our 50th wedding anniversary! We decided to visit St Lucia ! Sandals Grande was highly recommended by friends. We were not disappointed! It was awesome! The staff was great always friendly and hard working! The facility and grounds are well maintained! I was so impressed with the golf course! The folks in the Pro Shop were very accommodating! Snorkeling was great !The snorkeling crew was very safety conscious which was much appreciated! The food was great the service was great! Loved the Jerk chicken after snorkeling! It’s so worth the trip from the airport! I can’t believe how fast the 8 days flew by! We will definitely be back to a Sandals !
Wonderful week with amazing staff/service
SRiendeau on Mar 20, 2024
This was our first time in St-Lucia, and we were very pleased with Sandals Grand St-Lucian. Amazing staff, I also asked to meet with Sandals Grande St-Lucian General Manager to let him know how well his staff took care of us during our stay. Mr. Nassiri took the time out of his schedule for a short meeting. We stayed at a bungalow over the water, our butler was so nice and took great care of us.. St-Lucia is at the top of our list !! Thank you Sandals for another great memory.