Caribe Hilton

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7735 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Average stay

    Reviewed by 671nikkyw(Clifton, New Jersey) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Visited with a friend during spring break season Overall service was poor Long waits to get breakfast 45-60mins daily Long waits to even get drinks As a gold member I was told continental breakfast (fruits, pastries, yoghurt) was complimentary however it was added to bill for all days we picked up continental breakfast at nectar and I had to waste more than 30mins at check out to argue this. Moreover, I've never seen continental breakfast that did not include any type of bread! Bathroom tub was peeling extensively, we complained to front desk and we were told a $50 credit would be applied to our bill as compensation. At check out, realized it was never applied. Definitely not Hilton standard of doing things but we still enjoyed our trip. We had dinner twice at Lola's and once at Morton's steakhouse and really enjoyed them all. We ate at off site restaurants the rest of our stay.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-2

    PR family vacation

    Reviewed by dmontalvo28() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff was friendly polite and approachable. Would definitely stay here again and recommend. I would not recommend to eat at Mojitos. Overpriced. I love that it has preserved it Puerto Rican culture essence.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Gf’s bday

    Reviewed by youngblood9183(Chicago, Illinois) on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great hotel minus the extra charges for amenities not available. 50% of restaurants were good others not so good. Staff is great and covid safety standards excellent. Otherwise everything was great but would have been better minus covid.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3

    It’s a NO for me

    Reviewed by nishaboo2(New Orleans, Louisiana) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Went to relax, but couldn’t quite do that because of several maintenance, cleaning and noise issues that had to be addressed. I also didn’t enjoy taking out trash, and dirty linen into the hallway. Or through picking through clean towels in bins in the hallway.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-2

    Awesome family vacation!

    Reviewed by ebnoons(Charlotte, North Carolina) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just got back from a week at the Caribe Hilton & couldn't have been happier with our stay there! We came in to it knowing that we were traveling in the midst of a pandemic and it wouldn't be a completely "normal" vacation so with an open mind & a bit of patience we truly had an exceptional time here. The beach was by far our favorite part - beautiful water & the jetty blocking it off from the rest of the ocean made it calm and just perfect for our children to swim in all day. Our second favorite part was the hammock garden lit up at night... heaven! We ate a few times at the outdoor restaurant and the food was awesome (although a bit pricey, but that's normal for a Hilton) and we always had great service. The common areas of this property are gorgeous! Our room was totally fine - just a normal hotel room - but it was clean and the beds were comfy and we spent so little time in it that it worked just fine for us. The whole making reservations for the pool sessions concept is over now & anyone can use the beach or pool anytime you want. Breakfast is now available at the restaurant instead of the bagged service, so that was nice. The one thing to note is that the island as whole takes covid VERY seriously and temperature checks, sanitizing, mask enforcement (but not while on the beaches), and curfew is very strictly enforced. I've seen a lot of people complaining about that, but hey.. better safe than sorry I suppose. All in all, a great trip and as long as you go in to it knowing what to expect then you'll have an awesome time too.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4