Iberostar Laguna Azul

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 9356 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great Resort

    Reviewed by Beat2dave() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great time at Iberostar Laguna Azul. Very friendly staff, the barmans and waitresses are amazing. The maids are also super nice! Shout out to Felix, Hector, Eedan, Victor & El Gato! Would recommend to visit if you're in Cuba.

    Don’t waste your money

    Reviewed by 513christil(Windsor, Canada) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The outside is kept neat and tidy, however the rooms are very bad. We had to argue to get moved to a room that had functioning air conditioning and then it didn’t function that well. The beds are made in the rooms but that is all. There is dirt on the walls, doors, trim, and balcony railings and chairs that never get wiped down. I contracted a planters wart from the shower, therefore it was not being disinfected properly. We ran out of toilet paper twice. The cleaning staff didn’t refill the holders despite giving her many gifts and money. The food is not good, most of it is cold when it should be hot. I know that most food on resorts is mediocre, however, this was inedible. I survived on bread and pizza. I don’t eat bread at home but that’s all there was. The beach is beautiful of course but they don’t rake it and there is garbage strewn about. I’d say that about 60% of the staff is surly. And I don’t blame them because they don’t have support from Iberostar. I’ve been to many, many resorts and this doesn’t even compare to the worst I was at before this. There is a huge gap from this one to the next worse. I could go on and on about all of my frustrations with this resort but I think you get the idea.

    Amazing !

    Reviewed by spriglet1227(Napanee, Canada) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The pictures don’t do the resort justice! It’s beautiful! The staff do an amazing job! From Victor on the entertainment side, to Japanese a la carte staff, groundsman, bartenders everyone was wonderful ! Can’t wait to return next year! Cheers Canada

    Britton family vacation

    Reviewed by ClaudeB1443() on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second visit to Iberostar Laguna Azul this year. We enjoyed it even more this time and plan on going back again . Beaches ,staff and entertainment plus the food make us want to keep going back

    Noisy, huge, ugly, the place to get diarrhea

    Reviewed by 788riyab() on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I was supposed to have booked this hotel, and I am very glad I did not. However, my family spent a couple of days there and I visited them for a couple of hours. During this time I saw that the waitresses were uninterested and unattentive to the guests in the lobby area, despite the fact that my family wanted to catch their attention. The place had those huge hallways and corridors,