Meet Juliet, WestJet’s digital travel assistant
Introducing Juliet
Juliet is the newest member of our team and our first artificial intelligence (AI) chatbot.
You can ask her a question via WestJet’s Facebook messenger—just as you would a person on the phone or via social media—and you’ll receive an immediate response. And of course, Juliet is bilingual.
Like all WestJetters, Juliet is focused on providing excellent guest service by enabling you to efficiently manage many aspects of your trip, including destination inspiration and discovery, flight booking, and day-of-travel information. Think of her as your personal digital travel assistant.
How Juliet can help
Day-of travel support
Access real-time information on flight status, baggage and a variety of FAQs.
Information and resolution
Receive instantaneous information and quick resolution on many topics, ranging from inflight entertainment to travelling with pets.
Virtual travel concierge
Use the trip generator to recommend destinations based on personality, interests, and vacation style.
Flight booking
Search flights by city and by date and explore all available options within a single interface.
Current deals and promotions
Ask Juliet to provide real-time WestJet deals and promotions.
While Juliet can do a lot, she’s still new and doesn't know everything…yet.
Juliet uses reinforcement learning to learn the way humans do, with a combination of instruction, examples, and experience, leading to better responses over time.
Of course, Juliet will need a little help along the way, which is why our 24/7 Social Care team is on hand to pick up the conversation if needed. If you’re ready to meet Juliet, visit WestJet on Messenger and click “Get Started”.
How do I start talking with Juliet?
Juliet works through Facebook Messenger. Simply log-on to your Facebook account and go to WestJet’s Facebook page. Choose "Send Message", and Juliet will launch. Type in your question to start a conversation with her.
What if Juliet is not generating answers that correspond to my questions?
Juliet uses reinforcement learning allowing her to learn the way humans do, with a combination of instruction, examples, and experience, leading to better responses over time.
If you ever get stuck and need to talk to one of our human team members, please type “Customer assistance” into the message box and you will be connected to someone from Social Care.
What if Juliet does not understand my question?
Please choose from the suggestion option buttons below Juliet’s responses whenever possible, or use short and simple questions like "How many bags can I bring?"
Help us help Juliet
Whether Juliet could or couldn’t assist you, let us know. Your feedback helps us improve Juliet’s knowledge base, leading to better responses.