Feedback Fleet
The Feedback Fleet is WestJet’s invite-only guest insights community.
Selected guests may receive occasional invitations to share feedback through short surveys and research activities. Your input helps us improve our products, services, and overall travel experience.
The Feedback Fleet is invitation-only. At this time, guests can only join if they receive a personal email invitation from WestJet.
Members will receive survey invitations from time to time. Each survey is optional, and most take about three to five minutes to complete.
You decide which surveys you want to complete. You can skip or ignore any invitation.
Guests who complete surveys are entered into monthly draws to win WestJet Rewards points.
Why did I receive an invitation?
We invite a small number of guests to join the Feedback Fleet so we can gather feedback on different parts of the travel experience.
Not all guests will receive an invitation. Receiving one does not affect your ability to fly with WestJet or contact us for support.
Your privacy matters
We collect only the information needed to:
- manage your participation in the Feedback Fleet,
- send survey invitations, and
- award WestJet Rewards points if you win a draw.
Your information is handled in line with our Privacy Policy.
Leaving the Feedback Fleet
If you no longer want to take part, you can unsubscribe at any time using the link in the footer of any Feedback Fleet survey email.
Unsubscribing from the Feedback Fleet does not unsubscribe you from other WestJet communications.
Guest support
The Feedback Fleet is not monitored by our guest support teams and is not a way to submit questions, concerns, or service issues.
If you need support or want to share feedback, please use our feedback form.