Pomeroy Kananaskis Mountain Lodge

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1823 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Gorgeous, Relaxing Getaway

    Reviewed by alexandralE2407TT(Calgary, Canada) on Apr 21, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is magnificent, and the team that runs it is just as fantastic. The lodge has a resort feel, nestled in the mountains. Having recently undergone a multi-million dollar renovation, it's a true getaway that feels secluded and relaxing with everything you need on-site. The food and service is impeccable, with house-made Canadiana menu items and cocktails. You'll meet wonderful people — locals and internationals — at the restaurants, on the paths, or around the firepit. Definitely a memorable and authentically Canadian experience. We decided to get married at the Lodge and were scheduled for June 2020. To nobody's surprise, the pandemic made it impossible to move ahead with the large reception we had planned, as well as the back-up date we chose. The team was gracious, compassionate, and accommodating as they helped us navigate a last-minute micro-wedding and two reception cancellations. I cannot say enough positive things about the character of the Pomeroy Kananaskis Mountain Lodge's team. We will return to this place for MANY years to come!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Won't return.

    Reviewed by kia K(Taber, Canada) on Mar 26, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This was our 2nd time coming and staying at this hotel. This time we brought our kids and 2 other families. While the property is nice, the hotel staff are not. They are very disorganized and its impossible to get anyone on the phone. We stayed for 4 days with 10 people and 3 rooms. Upon arrival we were told the spa passes we got with the deal couldn't be accommodated because it was booked up. They play room is closed and with 30 minute 2 family swim times a day, there is absolutely nothing to do with 4 kids under 5. We also left our tablet behind in our room and it was stolen by staff. Try calling the hotel and get the run around. We paid top dollar for sub par services. We also had to return our room service food twice it was so lazy and gross. And super expensive for almost next to nothing. If there was more to do on the property for young children we would consider it. But as it is now nope. We paid thousands of dollars and left so disappointed. We were embarrassed we had convinced everyone else to go there and spend their money. I say until restrictions are lifted avoid at all costs. If you do stay be very careful about bringing devices like tablets as they will be stolen.

    Amazing experience

    Reviewed by 487allyssas() on Mar 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel is located in a beautiful location surrounded by nature. My family and I often visit the hotel on the weekends. We check in at the hotel at least twice every year. Mainly because of the relaxing environment, but also because excellent service is always guaranteed- from the receptionist to the room attendants. Aside from the rooms and the spa, the food at the Forte restaurant is a must try. We are always served with exquisite meals during breakfast buffets and we get to devour delicious pasta and pizza at lunch. Camille and Prasanth are a few of the great servers we've met at the restaurant. They go above and beyond to make sure we're enjoying our dining experience.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing experience !!!

    Reviewed by Msrattan(Calgary, Canada) on Feb 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I took my family for a short get away from the city to enjoy the lap of mother nature and i am glad that I chose to stay in Pomeroy. this hotel has everything that a person would need while away from home but what made our stay so special and memorable was the professional hospitable staff. here i would love to mention Mr. Gurvinder Singh and Ms. Ramandeep Kaur who were there to assist us in so many diversified ways. They were so patient and helped us to get around hotel and we felt we were at home with their hospitality. Many thank since again Mr. Gurvinder Singh ( housekeeping ) and Ms. Ramandeep Kaur (Coffee shop) We will be back !!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Great experience, even with Covid restrictions in place!

    Reviewed by 488susannaf(Calgary, Canada) on Feb 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It’s such a beautiful location, and even during -20’s cold snap, it was nice to have skating and a cleared path for quick outings! The staff were great, and the pub & Forte also in top form, with excellent dishes, given they had just opened up this week again. We had a loft room which was great for lounging and family game playing during the day, and an extra bathroom with the beds upstairs. Highly recommend this set up for families needing a nice break during Covid. Really enjoyed a massage too, and will come back again when the spa and pools open for sure. There were some outdoor family options available, although we didn’t partake in them, it was nice to have the options there. Thanks for a great experience!