Catalonia Riviera Maya Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 12267 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great friendly hotel

    Reviewed by 473craigp() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I visited here as a solo traveler early September for 1 week. The weather was gorgeous and red hot hitting 32 - 33 degrees! A bit too uncomfortable for me. Every single member of staff were excellent and so friendly and made me really welcome. Food was great and plentiful with various themed nights and variety. The Steak Restaurant was really good and unlike other hotels, I was surprised that I could go to it more than once a week. I was looking at previous reviews about the beach there as I am a big beach lover. That was the only negative thing for me. The beach area for general hotel guests to the right of the hotel was not great. Iv'e had better. Unless you pay and upgrade to a premium guest, than you have access to a better beach to the left of the grounds and an extra members only area pool.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-4

    Mixed

    Reviewed by Sarahmdavis(Montego Bay, Jamaica) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Before arriving I did email to request a room near to pool/sea etc due to hip issue well we got ground floor but not close Food was ok not very hot did enjoy steak meal & Japanese these really stood out Grounds well kept tidy & very clean We layed on the loungers just next to the pool abit hit & miss if we saw a waiter Most of the entertainment team were friendly apart from a couple of the French guys ( not Flow) made it very clear they would ignore us British not nice Photographers were great guys always had time to talk due to their great attitude we had our photos taken Very disappointed that the bats closed at 11pm Would not return

    Not happy

    Reviewed by Dadeancell() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    It was not a good experience for us .. It was like being on a building site not very relaxing holiday at all not when we worked hard n got this .. we paid for a suite n got noise every day ...so what a relaxing holiday we had The travel agent never told the guests before they travel to decide whether wanted to go .. Is this not common practice to do so after all we are the paying guest's not much too ask First time in Mexico never again

    Quality not Quantity

    Reviewed by orlaberry(Barnsley, United Kingdom) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    One of my favourite hotels in the world. It's not the biggest and certainly not the best. It's the friendliest. People return here year after year as it just has something about it. The food is great, as are the drinks. The ala cartes are some of the best we've ever eaten at. The Japanese is awesome. The standard rooms are ready for updating, and the upgraded rooms are a bit expensive. The whole resort is very clean. Entertainment is very good, aside from the French only animation team, who ignore you if you are English. The best thing about the place is the rest of the staff who can't do enough for you.

    Catalonia Riviera Maya Trip

    Reviewed by dsimball() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    It was ok. Not great but ok. Food and drinks could have been better and the spa needs a HOT Jacuzzi. The DJ in the club needs to learn to mix music so the type of music doesn't change drastically from one genre to another.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-2