Excellence Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 17314 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    50th birthday disappointment

    Reviewed by suzanneholloway(Swansea, United Kingdom) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I booked this hotel based on the reviews other people had given and I will think twice about that next time because the service you receive is terrible unless you continuously tip the staff. I am still at the resort right now and I have already changed rooms because of the noise. At least I can only hear the restaurants air conditioning 24 hours a day instead of the entertainment blaring out at night and drilling in the corridor all day!!! I dare not ask for another move. I sent various emails to concierge before arriving for a quiet room and they couldn't even manage that. In fact they will not respond to you even if you ask for the manager to respond. I haven't seen a manager since I have been here you think they would be interested if you make a complaint. I do think you would have a better service though if you tip everytime you receive something the staff seem motivated by this. I am a club member so you pay more for a better service but this is rubbish you might as well go for a normal room there are no perks as l am aware. My husband asked for cellotape to put up a few balloons for my birthday today at club reception. He was refused with the receptionist saying that they won't allow this and would take them down!!!!happy birthday ehhh. All the other guests had balloons messages in the sand etc this morning and I sat amongst this show rude!!!. I am happy to feed all my experiences with management but who are they??? I could go on however sandals resorts are far superior don't come here.

    Excellent time at Excellence

    Reviewed by O4823TFnickb() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything at Excellence was excellent from the food and the service to the beautiful rooms and grounds. Will be back and can't recommend it enough. Special thanks to Eddy for a superb tennis session while I was there!!

    Awesome visit

    Reviewed by Lisa M() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first time to EPM. Well worth the money spent. Diego and Cesar in the martini bar are aces. We played water volleyball with Eddy which was a blast. I got a facial and hydrotherapy with Ana Rosa who was a sweetheart. Russell, our waiter in Toscana, was so friendly. We leave tomorrow and I’m sad to go. :(

    The People Are Amazing

    Reviewed by Daneebanez(Beaverton, Oregon) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Outside of all the amenities and atmosphere that has already been reviewed extensively, they have an amazing staff. They all remember the smallest details of each individual person and recall it in conversation or accommodate it when they are serving. This includes people we never saw such as room as much as the people we saw every day. This was our 2nd time as a couple coming here and on our first day Floricel saw us and greeted us with smiles and high fives. With some sort of magic he remembered our routine, drinks, and food and took really good care of us at the pool. If you find yourself in Floricel’s section for the day, you’re in really good hands. Tabitha & Tonatiuh took care of us every morning at buffet breakfast. Tonatiuh is hilarious and has so much good energy. Gamaliel took care of us at Basmati. First of all, Basmati’s food is amazing so we ended up going 3 times. But Gamaliel was top notch and got us to break out of our shell a little bit to try some different menu selections in a certain order. We were not disappointed. We’re really hoping to see them all again next year!

    Amazing honeymoon

    Reviewed by derekwsanchez() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is amazing in so many ways. The rooms are fantastic and truly feel like you are being spoiled. The only thing to surpass the amazing facilities, are the staff. They are constantly working hard to remain incredibly friendly and polite in insanely hot and humid weather. This is our best vacation we have taken to date, and would highly recommend this vacation to any couple. That being said, this location is primarily best served as an intimate get-a-way for couples. I would not recommend this location if you are single and looking to mingle.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5