The Grand at Moon Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    Average ratings from our guests:

    Cleanliness

    Rated4.5 out of 5

    Value

    Rated3.5 out of 5

    Service

    Rated4.0 out of 5

    Hotel Amenities

    Rated4.0 out of 5

    Food / Restaurants

    Rated4.0 out of 5

    Beach

    Rated1.5 out of 5

    Pool

    Rated4.5 out of 5

    S

    We had a great time.

    Reviewed by Sher on Oct 27, 2018

    Our guests rated this hotel 4 out of

    Would recommend

    Travel date: October 2018

    Trip Type: Friends

    My sister and I stayed at the Moon Palace. The location was fabulous. The hotel and grounds were very clean. The staff was amazing.The food was very good with lots of chooses. The activity staff at the pool were so energetic and friendly. The only downside about the resort is the beaches are full of seaweed despite the constant attempts at the hotel to keep the sand clean.

    This traveller's ratings:

    Cleanliness

    Rated5 out of 5

    Value

    Rated4 out of 5

    Service

    Rated5 out of 5

    Hotel Amenities

    Rated5 out of 5

    Food / Restaurants

    Rated4 out of 5

    Beach

    Rated2 out of 5

    Pool

    Rated5 out of 5

    D

    Would not return

    Reviewed by Daph on Jan 13, 2018

    Our guests rated this hotel 1 out of

    Would not recommend

    Travel date: January 2018

    Trip Type: Family

    This hotel was unfortunately a big let down. The water park was mostly functional, but due to construction safety issues, all slides are shut down. It will be a long time before they are operational. The beach is terrible. You can not swim. Bad smells and seaweed everywhere. Lots went wrong on our vacation. It took too long to fix the issues and often the fix did not run smoothly. Some things are really good here, but the problems we encountered swallowed all that up. If you like a bed you sink into, this is the place, but people I spoke to had sore backs from a lack of support. Some pools are heated, which was nice. Some good, some terrible restaurant experiences. Would not return. Resort is too big both as a guest and as a resort they can not seem to keep it all under proper control. The advertise that the offer Chi bath amenities, but once you use your first bottle, they swith you to a generic vrsion of products. Coffee pods, tea never restocked, only one night did we get a proper turn down service.

    This traveller's ratings:

    Cleanliness

    Rated4 out of 5

    Value

    Rated3 out of 5

    Service

    Rated3 out of 5

    Hotel Amenities

    Rated3 out of 5

    Food / Restaurants

    Rated4 out of 5

    Beach

    Rated1 out of 5

    Pool

    Rated4 out of 5

    What to expect (based on 7475 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

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