Beloved Playa Mujeres by The Excellence Collection

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5658 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Really good if you’re looking for the “honeymoon vibe”

    Reviewed by Serendipitous2019() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The average age range was 40’s so just know that (maybe because those are the people who can most likely afford this). There’s no party vibe. I’m in my 20’s so it felt slow at time. That’s on me since I should’ve done more research. The staff is great and the views were unbeatable.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Birthday couples trip

    Reviewed by Matthew C(Fort Worth, Texas) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I went for my 31st birthday and had a blast. Everyone is very friendly, but especially at the beach and pool. Daniel is a great bartender and knows how to make his guests have fun, Felipe is a great host and gives you local insights, the Lupita Lounge and Steakhouse staff as well! You can snorkel right off the beach and see plenty of fish which we loved to do. We hope to have the chance to go back in the near future!

    Relaxing Getaway

    Reviewed by RezaTavazo(Toronto, Canada) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great hotel for just relaxing and taking time off. If you want to party this place is not for you. Very clean, great food, great beach and wonderful staff and service. Highly recommended for couples...

    Repeat Visitor

    Reviewed by jessq363() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been to The Beloved 4 times over many years. clearly we have many vacation options, and we have high expectations, we have tried other places, but none compare to The Beloved.It's a great place to unwind, relax, and have fun. Every single member of The Beloved team is a joy to talk to and knows how to take care of their visitors. The entire staff actually seems to enjoy their jobs and helping us have the best time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Small and Inviting Resort with Excellent Food

    Reviewed by melissagP8552JG(Omaha, Nebraska) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We are very dedicated to the Excellence brand. This was our third visit to one of their properties in 2019. Our room was not ready at check in and we were left to wander the property completely forgotten about until hours later when we went back into the lobby. They eventually upgraded our room the first night but we were told to stay packed because we would be moved the next day. When we went to get the new keys for the room we booked we were once again sent to wander the property because our room was still not ready. The concierge staff ignored us. After a few more hours of waiting we finally BEGGED them to please give us our room because we spent the first two days of our visit with our luggage held in the lobby and no where to go. After no apology from anyone or an explanation as to what happened they just handed us the keys and sent us away. We figured out the concierge's mistake on our own when when we went to a restaurant and realized that despite me booking all of our reservations under my last name, they still put it under my husbands. I think we're ready to shop outside the Excellence Brand. Once we got settled in, Hugo at the lobby bar and Alex on the beach were amazing. All of the meals were excellent. The hidden gem is definitely the taco truck. If you like beautiful, VERY quiet resorts with relaxing minimal nightly entertainment this is your place. Please note the pools this time of year are FREEZING so expect to lay in the sun and play a little in the ocean.