Majestic Elegance Costa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cancun
    5. Majestic Elegance Costa Mujeres
    6. Majestic Elegance Costa Mujeres review

    What to expect (based on 591 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Birthday Celebration

    Reviewed by jenniferbP8776IB(Boston, Massachusetts) on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff 5+ Stars Food 5+ Stars Accommodations 5+ Start, But going into details our Majordom@ Miriam Butler she was awesome, Extremely attentive, caring, she paid attention to every detail of our stay, Everything at the Hotel excided our expectations but Miriam she was outrages.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing!

    Reviewed by aaronhG8201NB(Tyler, Texas) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing facility and staff. Top shelf drinks, bar staff and waiters. Everything is spotless and the staff goes out of their way to make sure you're safe and comfortable. Our butler Pilar was the best. Thank yall for everything and we can't wait to come back!

    We had the best time!

    Reviewed by breannas606() on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the absolute best week here! The food was amazing, staff was kind and helpful, and the resort is BEAUTIFUL! We upgraded to the club level and it was worth every penny. The resort is impeccably clean. No vendors bugging you and no timeshare nonsense. Our butler Pilar was so helpful. We will definitely be coming back.

    Excellent resort

    Reviewed by desiree714(abq) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed at the resort this past week. From the moment we checked in to our club junior suite, we were connected with our butler, Pilar. She was exceptional. Everything thing I requested was fulfilled to the letter. The room was sanitized and beautiful. The pool was accomadating and well stocked. Jose, the pool manager saw to all of our requests and made sure that his staff was attentive and mindful of our needs/wants. My husband has some medical issues . The staff went above and beyond to make sure he was well taken care of. We even had arranged for covid-19 testing at the local hospital and it was a breeze. I had injured my leg at the beach ? and was attended to by 3 certified lifeguards/medics who gave me 1st aid right there on the beach so no infections. No where have we stayed in the Caribbean/ Mexico has there ever been such good medical care provided to the guests. The food was delicious and presented well. The top shelf liquor was abundant. The attention to detail among the grounds and the rooms were 1st class. Everywhere at the hotel was comfortable. The spa was the BEST spa I have been to, and I go to spas worldwide. The services were professional, but the hydrotherapy (included for the club suite guest) was most therapeutic. I had 3 services in 4 days and used the hydrotherapy daily. Clean and pristine, quiet and serene with breathtaking views of Isla de mujeres. Highly recommend!!!!

    Loved it we are going back!

    Reviewed by paula w(pennsylvania) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed on the adult side. Top shelf liquor Grey Goose, Hendricks, Crown Royal ect. Service at the bars was superb. Carlos, Angel, Marcelo, Auyre and Pedro the best. Jose the chair attendant is on top of it. Thank you No buffet in the evening. The restaurants were very good. Especially the Italian. Edgar and Reyes great service. It was not busy but Brandon, Daniel and Carlos from the entertainment team kept us entertained. Sindya at the check in was awesome. Maria and Abigail were the best hostess at the Buffet. The Club Manager Eduardo Salas was everywhere and made us feel so welcome. Would recommend this resort to anyone. We were in room 3116 and hope we get it in November.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5