Turquoize at Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cancun
    5. Turquoize at Hyatt Ziva Cancun
    6. Turquoize at Hyatt Ziva Cancun review

    What to expect (based on 8484 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Our Favorite Vacation Thus Far

    Reviewed by Brittrose88() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My fiancé and I stayed at the Hyatt Ziva for one week, which was the best trip we have ever been on! Everything was excellent from the pools, beaches, bars, restaurants, food. We really enjoyed Lorenzo’s, Moongate, and Habaneros! Chevy’s was a good lunch spot for diner food, and El Mercado was a good spot for breakfast! We were tended to by Carlos at Bar Del Mar, who made our everyday pool experience awesome, with his constant attentive service, and of course his dancing on the deck! We also loved spending time with Abundio in the Club Tower Bar inside, always a treat to sit with him before dinner, and his partner, Eleazor, who always had a shot for us at the bar, including his specialty, scooby doo papa! Overall, this was an amazing vacation and we will be sure to come back again in the very near future! Also, the rooms are extremely clean, facilities extremely clean, and overall you feel at home!

    A Dream Come True

    Reviewed by DevanLugo22(Santa Paula, California) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If I could give 100 stars I would. This resort has EVERYTHING. I've been to Cancun 4 times now and I've always left kind of feeling ehh about something about the hotel, but this time I cannot say anything negative at all! Beach- still some areas with seagrass, but they have plenty of area without. Pools- plentiful and clean Food- Literally everything we had was delicious. Typically at resorts the food is a little blah but everything here had tons of flavor. I actually preferred the food here than back in Southern California. Some of my favorites were Steakhouse Mac N Cheese Chinese food place fried rice Buffet's Italian night Alfredo pasta Customer Service- Impeccable. The wait staff or actually every single employee we encountered over the 8 days was soo nice and super fast! Big shout outs to the staff who worked the main pool, Omar at Habaneros, Bernardo at the buffet, Jorgie and Raul as well. Also our maids came around every single day to clean, and then also in the evening for turn down service and/or shampoos, towels, etc which I thought was an extra nice touch. The pool party was also a blast and even my 4 year twin boys had fun. The live rock band was literally the best cover band ever. If i could make any suggestion it would be in regards to Karaoke Night... make it family friendly and maybe different location at resort. Can't wait to go back

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Amazing and Relaxing

    Reviewed by jade0816() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was one of the coolest experiences I've ever had. We stayed in the Turqueza tower on the 7th floor. The rooms were very large, enough room for the king size bed, the couch and a rollaway bed. We had 3 adults and never felt cramped. The bathroom is beautiful the the double sinks are a nice touch. The floor to ceiling glass shower is fun and there are sliding doors to close it off if you don't want to show it all off. The hot tub on the balcony might be my favorite part. It was too hot one day and we texted our butler to fill it with cold water for a relaxing cold tub! That was the best idea. Our butlers were Isaisis and Ulyses and the were great! They were both attentive and personable. They answered all of our questions and went above and beyond to make our trip special. The water volleyball was a fun activity each day, Luis and Jesus were always excited to see us and remembered our names. The nightly shows were entertaining and the food was amazing at every restaurant. Tradewinds had the best breakfast/lunch/dinner. Moongate was a great show, the chefs are funny and really make the moment memorable. La Bastille was gorgeous and the crunchy skin chicken was to die for. We only had one issue at check out and that was a bill we had paid in cash but it was still charged to the room. The supervisor and manager verified it was paid in cash and took it off the charges. It was a little bit of a headache and surprise but in the end it was taken care of. Be careful when you order the "special" alcohol/tequila at Juana Margarita because they might have a charge and they don't tell you until you've already started drinking it and its too late. Overall we had an amazing trip and I cannot wait to go back.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    We spent 5 days here and having a withdrawal now.

    Reviewed by nUUaiMMy() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort truly exceed our expectations! The staffs were sooo attentive and friendly. The food was delicious! We enjoyed variety of food items at Mercado buffet and endless drinks/cocktails by the pool. We went kayaking and snorkeling which were all included. There was a time limit of an hour per use but you can go back as many times as you wish. I got a little birthday surprise on our last day! Even though my birthday was a week away. The best experience we have ever had! There’s always something fun for everyone in the family! I promise myself that I will definitely come back again! I will make this into a tradition, every year on my birthday to celebrate at Hyatt Ziva.

    Ziva

    Reviewed by Sherrysue01() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Plenty of room, wide variety of restaurants, great service, and the adult only section was quiet and relaxing! The spa was excellent and Yessica was amazing! The both concierge drivers were so kind and helpful, The shows were entertaining and festive.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5